Supercuts

@Bridget L. I am surprised you had such a good experience with Paul. I have been to this location before and had Livi, who is good at what she does and makes you feel like a million bucks to boot. However, she was booked the last time (go figure) so I went with Paul. He is outwardly rude to his coworkers and was complaining about being tired and actually told me he hoped no more customers would come that day. He didn’t cut it as short as I wanted and when I asked if we could go shorter he said «But then I would have to start all over… I think you’re done». Yeah, and I am done spending $ 20 on your lack of professionalism when I can get a better cut at Empire Beauty School for $ 5.

Stopped by today to get my sides cleaned up because I liked the length of the hair on top. The stylist shaved down a cowlick on the very front of my head without asking me if I wanted this. The result is that I have a blatant shaved patch of hair at the very front of my head that is impossible to hide. I confronted her about this and she said it was on purpose so I could «part» my hair. Now I have to try to comb my hair against the grain to cover this atrocious cut — which was nothing like the «trim the sides» that I asked for.
I’ll never return.

I was long overdue for a trim and stopped by Supercuts for a basic wash, cut, blow dry. I’ve been to other Supercuts before but never this location. I was expecting the same experience I’ve had before at other locations — a decent cut but nothing special.
My stylist Paul however was absolutely amazing! I walked out with one of the best haircuts I have ever gotten! Paul is great at what he does. I came in asking for 2 inches off but he told me he thought a needed a bit more and he was sure I would love how it looked. I’m so glad I trusted him because it looks amazing! He also gave me tips for styling and keeping my hair healthy in between cuts.
I will definitely be back to visit Paul! So happy I was lucky enough to get him. He is a five star stylist for sure… The four star rating is because of the confusing pricing. According to the sign the cut was $ 17.95 a wash an additional $ 5 and the blow dry $ 10, however it ended up being $ 47. I didn’t bother questioning because it was worth ever penny in my opinion but it is misleading.

I stopped in to have my angles cleaned up. That was it. Nothing more. I was in the seat for about 3 minutes and they charged me $ 20 as if they had cut my whole head of hair. I’ve stopped at other Supercuts for the same thing and was never charged more than $ 5. Ridiculous. Should also note that the clean up wasn’t even good.

I read the reviews on here and decided it couldn’t be that bad. It’s just a haircut right? Wrong! When I got in the chair I told the woman (Lydia?) what I wanted. She immediately said oh no and argued with me that my hair would look better like something completely different. I declined her suggestions and she proceeded to cut my hair like she wanted it anyway. I didn’t catch how bad it really looked until I got home. Now I look like Pee Wee Herman and have to wait six weeks for it to grow out and fix it or just shave my head and start over. STAY AWAY from this place! Pay attention to the reviews!
My almost bald brother took great joy in my misfortune and considered himself lucky to not have to worry about going into this establishment.
FYI…this the first time I’ve ever posted a review on anything to any website. The experience and result were that bad…

So I have no problem with a couple other supercuts, magic cuts and what ever other bargain hair salons are around, but the last time I was in this one they RUINED my hair. I first told the front desk receptionist that I would like a 2″ trim and a quick blow dry (says on the board it was +$ 10.that’s fine), but as I was taking a seat to wait she told me it was going to be $ 47.I was in SHOCK and she stated the Blow out was $ 30 extra… I then explained I didn’t want a blow out/​style, just a plain quick blow dry. nothing fancy. She apologized and told me, in that case, it was only around $ 27. I was called to the chair about 20 minutes later and I again explained to the stylist exactly what I wanted… NO BLOW OUT just a quick blow dry and a trim and she was grateful because she «didn’t have time for that style drying…»
So she mentioned my hair was super tangley (which I pre-​warned about) and she proceeded to douse my hair in leave in conditioner after I told her not to spray the top of my head because my hair is thin and gets grease really fast… she laughed and said this doesn’t do that… of course about 2 hours after I left my hair looked like I just got out of the shower, it was so greasy. Then came the blow dry… after 12 long, TEDIOUS, minutes of getting my scalp burnt she was finally done. She tried to charge me the $ 47 for a blow out… and I LAUGHED in her face and she said «because she used a tool, it was considered styling» (and by tool she meant a hair brush). But I came back with… I specifically told you I didn’t want it blown out or styled… just a quick blow dry because of the humidity. She blamed the mistake on their new system, but all she had to do was LISTEN to what I was saying to her and she would have understood what I was asking…
My hair has been fried ever since… I use to have extremely soft hair and I am currently covering my head in coconut oils and damage repair treatments to get it back… I will never go to that one again.
Word to the wise, Super cuts, listen to your clients… everyone’s hair is different, take in the concerns of your client.

Came here for a wash, cut, blow dry since I was in the area and was on a time crunch. My experience was really nothing to rave about.
The staff was pretty friendly for the most part. There was a demanding customer that walked in and made it entertaining. One hairstylist refused to accommodate her needs so another took her on with a smile. (If I knew your name I would praise you!)
So I don’t think my stylist understood what I wanted. More layers but keep the length the same. More volume, was that so hard? The end result was a trim with no extra layers. I also had side bangs but it wasn’t trimmed like one, or parted that way either.
My biggest issue was as my stylist was blow drying my hair the Asian stylist yelled across the room if she told me the price. That it was an additional $ 20 or what not. This is clearly unprofessional. Were your legs not working that you couldn’t politely walk over and ask? Did you not think I could not afford to pay for it? Or was it that your coworker was incapable of her job? And yet, you charged me for style but it was clearly not styled.
FYI. They charge you for every single service provided. Cut $ 17.95, wash $ 5, blow dry — depending on your length $ 10 – 20, styling additional — which cost me $ 20.
I’m not sure if I’d return.

I’m a dude. My hair grows and then I need to make it short.
Long (ish). Short. Long (ish). Short.
It’s this cycle that Supercuts has been a part of for 5 years and this location since it opened, maybe a few years ago. It’s safe to say I’ve had 36+ haircuts here — including one the week before my wedding. I don’t request any particular stylist and have had just one below average experience… and she was gone a couple months later.
Great price, efficient service, and consistent execution of my simple haircut.

NEVER NEVER NEVER go here. They are rude and they have no idea how to cut hair. My boyfriend and I went in with our service dog. They asked for identification for the dog. It’s illegal to ask a person with a disability that. They were super rude the way they asked and I pretended to look for her card instead of stoop to their level and tell them it was illegal. The whole situation was uncomfortable. Then my boyfriend get up and walks toward me. My heart stopped. It was hideous. My boyfriend asked for a TRIM how effing hard is it to trim hair. He wanted it buzzed on the sides and long on the top. The guy clearly had no idea what he was doing. I rather pay $ 40 for a trim than this chop shop work. People still in cosmetology school could do a better job. Hell, I have zero experience but I could do a better job. It was super embarrassing and it is the LAST time we try to save money on a haircut. This place is AWFUL! If you want to save money you’re better off cutting your hair yourself. I recommend spending the extra couple of dollars on ANY OTHER SALON! Charles Street is full of them. Over all a terrible experience.

Was incredibly let down today by the impersonal, rude interaction with the stylists here. I asked how much it would cost on the call and they said it depended on my hair length. I headed down and the salon was empty and six stylists descended upon me with no organization like I was a bagel and they were pigeons. I asked how much it would cost and indicated with my hand how long my hair was. They repeatedly asked me to take my hair out of my sock bun, and as I began pulling out the bobby pins I heard the manager say to a stylist «$ 61.95» so I stopped taking my hair down and said «WHAT!?» The manager told me «the wash and cut is $ 21.95, and the dry is $ 40.» I said I’ve paid for this service for around $ 30 at other Supercuts, to which one of the stylists rolled his eyes and said «I hate when they act like this» — hello? your salon is empty? i can hear you?
Let that sink in.
I promptly left and walked straight to a REAL salon and paid less than that.
PS —I have thin, shoulder length hair. I am not a voluptuous Pantene commercial.

Three stars is a generous rating for this place. Their mobile check-​in system is a complete disaster and many of their stylists are terrible. That said, I go back since I have had only good luck with Uyen and at least the online check-​in lets me know when she is working. I often see other people specifically waiting for Uyen as well, much to the chagrin of the other employees there, so I get the sense I am not the only person with this opinion.

A wonderful little salon for a quick wash and blow dry. Great service, expert operators

I’ve been to this Supercuts several times and had haircuts with many of their stylists. Lissette is by far the best one they have. FYI, she has moved to the Supercuts in Central Square @ 605 Massachusetts Ave, Cambridge, MA 2 139 so I will be going there from now on. Lissette is very attentive to all of my requests and makes sure every detail is perfect. I’ve never had so many compliments and people noticing my haircut after I go to Lissette. She has a great personality, energy, and very easy to talk to so it’s always fun and stress-​free with her. Feels like you’re spending quality time with a friend when you’re getting a haircut. She is also great at doing color, as she colored my friend’s hair and it turned out gorgeous. Make sure you call and request an appointment with her as she always seems to be busy with clients requesting her. Lissette is amazing and she’ll be your favorite stylist!

What was I thinking? I was thinking my haircut is pretty basic, I’m not too fussy, and I couldn’t find my hairdresser of 20 years but I should have been more patient. I asked for a Bob, cut to my chin. I look like Doris Day, if Doris Day had a mullet. Hair is uneven, cut very short and choppy in the back. Wen insisted what I have is a «bob.» We did seem to have a language barrier, I did reiterate that I wanted it cut the same length all around before she began cutting. Half way through I began to suspect that the back was shorter so I asked her, she told me «No, it’s the same length.» Then when she finished-​and I put my hand up to my head-​she insisted that a bob is always shorter in the back. She then said, «Next time I will understand what you want.» Next time. Haha. Hahahahaa. I’m going to send my excellent hairdresser some flowers and hope she forgives me.

Last year, when I lived on Beacon Hill, I was constantly getting coupons in the mail from this place. I’m generally a very low-​maintenance person when it comes to my hair, so I figured, «I should probably get my split ends trimmed, so this kind of place is probably perfect for something like that.» I went in once and had no complaints– they trimmed a little off, which was all that I needed, and it cost me something like $ 6. Awesome. So the next time that I started noticing my hair getting a little long, I just ran down the hill and walked right in. There was only one other customer there, so I sat down immediately. The stylist started combing through my hair, which was a little tangled because I have very fine hair and Beacon Hill is windy as hell in the winter, and he exclaimed, «You’re way too pretty to have such horribly dry hair!» or something of the sort. My brain didn’t know how to process the fact that I was getting a compliment and an insult at the same time. I felt really awkward and self-​conscious, and he kept saying things about the terrible condition that my hair was in, which I felt insecure about for the next year. I didn’t go back because of that, even though he did a fine job of actually cutting my hair. Then I was totally shocked when I started going somewhere else after moving out of the city and she said that I had incredible hair.

I have just moved to Boston and I was freaking out about where to get my hair cut. I have (er, had) very long hair and I didn’t want to go just anywhere, but at the same time I am on a grad student budget. After extensive internet research I found out that Robert had a following and was at this supercuts location.
My hair is in bad shape-​bad length with lots of split ends and its a color disaster. I have to thank Robert a ton for really not being very judgmental over how bad I let it get! He cut off a lot of the dead hair but still kept my hair long as I asked. I really appreciated that. If we had cut off all of it I would have had a bob-​its at my shoulders now. He also recommended I get my color corrected but that since supercuts did not offer that service he gave me the name of somewhere elsewhere that he recommended who could do the correction. He also mentioned some products and other services supercuts did do to help get my hair healthy, but was the farthest thing from pushy. I got a great cut and I plan to go back and try one of the treatments to help my hair get better. I am also going tomorrow to get some of the products he used on me (my hair is as soft as can be!)
I couldn’t believe my bill was only $ 21.95 (without tip) for the wash and cut, particularly since I am just starting down the road of a hair «remodeling» project, this was below my price point-​what a nice surprise!
Ask for Robert!

If I had come to Unilocal prior to my impromptu trip to Supercuts yesterday — I would have NEVER walked through the door. That being said, we were heading to Anna’s on Cambridge St. and ended up snagging a parking spot right in front of the Supercuts. Getting a trim had long been on my list of things to-​do and since my other half also wanted a trim — we said, why not?
All of the stylists were busy when we arrived at 4:15 pm (they close at 5:00 pm on Sundays). Even though we were cutting it close, both our names went into the system. While my companion got called first, I had a chance to take a gander at our surroundings. I have been in a few Supercuts before and this one is far nicer than most. They had a lot of products, the place was clean (including the color area which is something by which I judge many salons on — thank you «Tabitha Taking Over»).
About 15 minutes later, I was called over. Now, I just ordered up a trim for $ 16.95. I could have added on shampoo and blow dry, but my hair was still damp from my earlier shower and all it really needed was some detangling. The stylist used an obscene amount of leave-​in conditioner in my hair and chided me on not brushing it after I got of the shower before throwing it into a messy bun on top of my head. We agreed that she take off just about 1.5 inches (I have very long hair) just to clean up the ends. She snipped off the ends, evened it out, cleaned up my growing out bangs and I was done.
Granted, my head felt like a gallon of oil (albeit very nice smelling with all the leave-​in conditioner) but I couldn’t wait to shower to get it all out when I got home.
Getting a basic trim for $ 16.95 was awesome and I thought that the shop was very nice. My companion was happy with his haircut as well though he mentioned that his stylist was a little «rough» while handling the trimmer.
Will I be back? Probably not — I’m a bit of a salon snob… but it was a quick fix for cheap when I needed it!

I came here to get my hair shampooed and blow-​dried. Service was friendly.

Total crapshoot. First guy I had here was a black guy from NYC who was pretty cool. He spent a whole talking with me about what I wanted and he took his time making it just right.
Second time I got some Asian woman who didn’t really understand what I said an she just tore into my head. 3 min later I had a shaved head. I could have done this myself at home.
You can make your own decisions but my recommendation is to be cautious and ask for a different stylist if you feel at all like a quick buck to your stylist. 20 dollars for 3 min aka 400/​hr. it’s pretty easy to see the incentive to not care.

At first, I was very very excited about this Supercuts opening, as it’s literally a 1 minute walk from my apartment and is in a superb Beacon Hill location. However, that excitement quickly turned to immense frustration when I got my haircut there during opening week.
I called ahead of time. They said there is no line, but I added myself to the list and arrived there about 7 minutes later. Upon arriving, I saw that another customer was already in line. No biggie. There were 3 hair cutters on duty, so I figured I wouldn’t have to wait long…
[the other customer and I then both waited for 20 minutes]
Apparently my name wasn’t added to the list, so Supercuts decided to service the other guy before me. Okay, still not *too* frustrating. Of the 3 hair cutters, 2 of them were cutting girls’ hair. So, I guess that kind of explains the long wait?
Finally, after 55 minutes of waiting, it’s my turn! Oh, but wait: the hair cutter then decided to go on a break — that is, until I voice my opinion in the matter.
She was polite and gave me a good haircut. Yet, it just seems ridiculous to wait 55 minutes for a haircut, especially since I made reservations, should have been 1^st, and there were only 2 of us in line.