Suds & Duds Laundry

We’ve been using Suds & Duds for years. I feel that many of their reviews here on Unilocal are outdated and don’t capture level of service provided. The Suds and Duds staff never have to check the receipt to know our name, or to find our items. The dry cleaning and laundry services are well done, and I am delighted with their tailoring and alterations work too.

I want to like them. They are one block away from my apartment and sooo convenient. The woman who works there is really sweet. However, every time i pick up my laundry, OTHER PEOPLE’S CLOTHING are in my bag as well. I continue to bring things back to her (and she smiles and laughs and says, «oohhhhh, sorry!»), but it is a pain. Plus, why is some other lady’s sports bra and underwear with my things? I am not so naïve as to think that my clothes haven’t also «gone missing» but it is entirely hard to keep track of everything I bring for laundry. I need to find another wash and fold laundry place in Beacon Hill, stat.

Good spot. Nice lady. Dry cleaner — not really a tailor.

I live around the corner and use Suds and Duds for dry cleaning and random clothing repairs for the past two years. They know both me and my husband by name — and have started greeting my dog too.
We have had a great experience here — it’s convenient, the prices are competitive, and I appreciate that the lady who runs it is very vocal about when our items will be ready for pick up. No complaints here.

This place accomplishes everything I want in my dry cleaning service: friendly, finish articles when they say they will, and reasonably priced. The lady who works there always greets me by name, and not only does she do a great job cleaning clothes (got out a huge blood stain in a white dress shirt, for example), but she has also been fantastic at sewing/​patching clothes for me.
I definitely recommend using Suds & Duds!

I dropped off a suit jacket to be fixed (sleeve had a rip). I checked back in two weeks as requested and it wasn’t complete. I checked back in another week, it wasn’t complete. I checked back a few weeks after that… it wasn’t complete… I was busy and forgot about it so I checked back in a couple of months… not complete…
I checked back a few days ago (almost a year later), still not done.
When I stated I was moving the reply was, I didn’t know you were moving.“
I replied, «I dropped it off almost a year ago.»
Response, «oh, come back tomorrow and I will have it done for you»
I asked to just have it back and she wouldn’t give it to me, insisting it would be done by the next day.
WHAT!!! I drop it off and it takes a year to complete something she can magically do in one day?!
Shame on me for not throwing a fit 10 months ago.
She also overcharged my significant other $ 10, claiming he owed her (which he didn’t) when she learned he was moving and It would be his last laundry pickup.

I would give Suds & Duds negative stars if I could.
I dropped off a blazer and a silk blouse about a week ago. When I went to pick them up 2 days ago, the blazer had white hairs all over it and the silk blouse still had a stain on the sleeve. It looked like they had pressed the garments and, in doing so, set the stains. When I pointed this out, the woman who works there was quick to offer a re-​cleaning. I picked up my clothes yesterday, still unsatisfied with the cleaning of the blouse. To me, $ 12 for two items should buy you much better service, Beacon Hill or not.
When I got home, I decided to check out the other things I had dropped off in weeks past. It turns out that they managed to tear half of the seam of a sleeve on one of my dresses that I sent in for a simple dry cleaning…
Avoid this place at all costs!

I have had terrible experiences here. I had a pair of dress pants dry cleaned, and it came back with the lining in shreds and the hem on one leg completely undone.

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