Starbucks

«G» was not camera ready for my Check In, however his customer skills was pleasant & helpful.
I made my usual inquiry to see if they carried Agave & finally, here along the eastern seaboard, I got my Agave.
It’s really a ironic kind of thing as I can’t fathom how I allowed my Daughter to convert me back to sipping SB’s coffee, after I gave up on the Caramel Macchiato many years ago.
Well, now it’s a treat, weakness decaf, with Coconut Milk & Agave & I too can enjoy SB once again. & only when I’m rolling with my Daughter, as I’ll stick my juices & smoothies in the interim. I did enjoy seeing G’s face while my Daughter used her European SB App… the young schooling the young, love it!
This location is not the closest one to BU’s campus, yet it’s perfectly situated across the mega Target store if you need a shot of something to help you shop.
The store was very tidy & I really enjoy seeing the enormous community black boards giving out the daily happenings.
One may not be camera ready… at least they are barista ready.

Decent. Weird though that they refused to give a new cup on refills. Manager on duty flat out refused. Other Starbucks have told me the Board of Health frowns upon reusing cups on refills.

Doesn’t serve regular bagels, and doesn’t give you any way to know that other than making you wait in line.

Great place for grabbing a quick coffee and a snack. You can work on your computer if you want to good Wi-​Fi.

This Starbucks is conveniently located right across from the Regal 13 and has a very inviting atmosphere. The community board is extremely creative that takes away from the tight corporate feel and sends off the «local shop» aura.
I give this location two stars because there is no sense of customer service. A big part of the Starbucks experience is the customer connection, and barista James had none of it — no greeting, no eye contact, no smile, just a prompt, monotone «What can I get for you», and asked for my name. I ordered a double tall white mocha with just two pumps to taper off that sweetness, and when the bar partner was done with it, she just called a regular white mocha. She completely disregarded my name on the cup AND the modifications (which also would have informed me that it was mine).
One of Howard’s most prolific quotes from his book «Onward»: «We are not in the coffee business serving people, we are in the people business serving coffee.» This store has no sense of that.

Very good Starbucks. It does get packed since its located in a dense area but it’s always clean.

My all time favorite Starbucks in Boston! Thumbs up for all the baristas in this Starbucks!

I will admit, my last coffee here was a bit burnt, but I will still give this Starbucks a positive review because it’s a really nice place to study and work and the staff is friendly!

Came to this Starbucks to grab a coffee right after my optometry appointment at Fenway Health. Since my eyes got dilated, I couldn’t see very well, and I asked the barista to help me read what was on my phone hahaha… it was a really strange experience but he was so nice & courteous about it!
Aside from that, this is like any other Starbucks (or at least I think, because I couldn’t really see…) I did notice that the space is a little smaller than most which may make it difficult if you want to get a table & study.
This is an unhelpful review … sorry

I love this Starbucks! Everyone is extremely nice and i have yet to have a mess up on my order!

You would be lucky if you can get a freshly brewed hot coffee after lunch hours. They simply make coffee once and wait for the pot to get empty, whenever.
If you ask for dark roast they give you pike… If you catch them, they simply say it is wrong label. But never a fresh brew.

Hey — It’s a starbucks! Why are you reading about this on Unilocal?
Okay — so it’s a slightly smaller and busier one if you try to get in here in the morning or at lunch or when the office building across the street is evacuated — but otherwise you’ll get fast service and… wait for it… starbucks!
I think the company does a pretty good job at ensuring all their stores are effectively held to the same standards — so if you like starbucks, this is a starbucks that has starbucks.
Let me know if you have any questions about that.

I’ve been waiting for a Starbucks to open up near the Regal Fenway movie theatre since I was an NU freshman way back in 2003. FInally, upon my triumphant return to Boston, there’s one!
It’s a Starbucks. It’s not a particularly good store layout, and the staff is as run-​of-​the-​mill as you can get. Overall, the location can’t be beat but the experience of getting coffee here isn’t going to blow you away.

I haven’t drank coffee much in the last 3 to 4 years but i do drink tea so when i am going to the movies across the street, i usually run in here first to get my tea fix. Staff are super friendly. Lines can sometimes be long but it moved pretty quickly.
Variety here isn’t the best. This isn’t one of the bigger Starbucks and seating can be scarce and it doesn’t look like people are ready to leave either.
I still liking coming here and it’s convenient where i need it to be. (and why not, there’s one located in every other corner! LOL)

I like Starbuck’s. I really do. This time of year, I get severely attached to the peppermint mocha and salted caramel mocha. Can we say crazy holiday drink addiction ova here?
I sauntered in here after a doctor’s appointment, and I said to myself, «It’s time for a peppermint mocha». Went in there, placed my order and got my mocha. I was a happy gal. The barista guy said, «Wait! Don’t take a sip… I forgot to add chocolate to it.» I said, «Thank you :) what would this drink be without lovely chocolate bits?» As I walked out of Starbucks, I took that glorious first sip, and I kid you not…“Silver Bells” played in my head.
Check this place out if you need a holiday drink fix… or more :)

Friendly, quick and busy… I love a busy Starbucks location.

This is my go-​to Starbucks location. Generally everything is quick and friendly, although there are one or two people are who are less friendly than I typically experience with Starbucks employees. But most cashiers or baristas are very nice, and willing to answer questions about whatever’s roasting, etc (tho I make sure to ask when they line isn’t long — I don’t want to be that jerk). Overall, I’ve had very good experiences here!
The only downside to the store layout is that during coffee-​rush-​hour (8 – 9 am or so), the line can get long and its not always clear where it ends. People usually sort it out, but it can be a bit cozy.
And sometimes, He-​Who-​Must-​Not-​Be-​Named will serve you your drink, in his Tom Riddle guise.

Run of the mill branch with no Clover sadly. Nice staff though and will take care of your coffee fix in a jiff.

I stop in here everyday, so I should probably write a review. My only order is an iced coffee daily, so it doesn’t take much effort to make. To me, service seems… well… serviceable. There are a couple baristas who are very friendly (but are not always working), one barista who annoys the crap out of me because it’s hard to tell if he’s making fun of you or just trying to be funny and the rest don’t talk much.
I’m used to the higher volume Starbucks in the city, so I have never seen a really long line even at rush hour in the morning. That being said, I have seen a large back up of people waiting for more time consuming drinks. It seems like the serviceable service at this location may be smoke and mirrors based on my easy drink order and the relatively low customer volume. Stay tuned.

A store shouldn’t be judged by just the quality of its products, but by the customer service that its employees perform as well. I walked into this Starbucks with a bright smile and energy as I do when I go into every Starbucks and I came out with a disgust look on my face, feeling awful and unwanted.
As soon as I step in I can feel that something is wrong. I’m not getting that Starbucks welcome at 5pm as I’m used to receiving at 7am. Really, I greet the cashier and he says nothing. That’s right, no «hi how are you, what can I get ya?», just a blank look on his face. I tell him what I want and he takes my cash. There is no enthusiasm at all. A prostitute on blue hill avenue has experienced a more enthusiastic money transaction. As I wait around, I notice that all of the employees are out of it. I don’t know maybe they are just tired, but that is no excuse to deliver upsetting customer service.
So the moment arrives and I go up to the girl who has my frappucino. I think about taking that first delicious caramel sip, take it out of her hand, smile and say «thank you», and she replies with nothing. That’s right nothing and an eye roll. I am upset to the point of where I just want to give them back my insanely delicious drink. I leave the store and I don’t look back.
The two stars is for the drink. It tasted like a Starbucks frappucino. This was my first time visiting and I will not be returning to this place at all. I deliver customer service every day at my job, no matter how crappy my day is I never lash out on customers by treating them like scum. This store needs to work on being awesome to its customers and not just delivering drinks.