Sprint Store

Really bad service and organization. We came in and signed in. Our name was on the screen for a while and when we were called, all associates were busy. Then our name disappeared from the screen and we no longer had an appointment. They are slow, badly organized and on top of everything, not very nice. Everytime I come to sprint I feel I’m treating with a superior being. It’s like they are doing you a favor instead of providing a service.

I got a new employer, who switched over my phone to their provider which is verizon. I was 4 months short of my contract, and because my employer switched over my phone (phone is important for my job), sprint charged me a $ 100 early termination fee. I have been with them for over 2 years and always payed my bill on time. You guys suck! I didn’t leave you on purpose, it was part of my job. What a way to rob customers and make money. If I ever need another phone, i’ll never come to you.

Recently bought four Samsung Galaxy 5 phones from SPRINT. One had a problem with speaker/​sound. After many calls to different Sprint stores and to SAMSUNG, finally found Sergio at this location who was awesome and very helpful, as well as David. Saved me additional headache and frustration, and renewed my faith in Sprint. Thanks so much to the both of you!

This location has a great crew working together! I was literally the last customer to come in (and last to leave) on a week day and I felt really bad for holding everyone up but they were extremely, super duper helpful. Provided me with all the help I needed and more, unlike Sprint in downtown Boston on Winter street. Adonis was the one assisting me & presented me with all the options I had at the moment after water damaging my phone. Being that I had already gone to Apple AND the Sprint in Downtown crossing and neither was able to do anything for me (which is ridiculous) I was beyond satisfied with the care and time they took with me here at this specific one and wish I had just gone straight here instead of wasting time going to other places desperately. Young, awesome managers who know what they’re doing and take pride in their customer satisfaction and service. Keep it up!

I dread going to any cell phone stores, they are always extremely crowded and very unhelpful. Today I was proven other wise. A replacement phone was sent to me through mail 3 times. Very frustrated with this company that I had paid $ 200 deductible to be getting a phone that was defected. When I called again they told me that I had to take it in to a store for them to examine it. I complained that’s not a very easy place to find a parking space but ended up going. To my great surprise found a space right in front of the shop, actually there was a lot of spaces available. They got to me in just matter of minutes. There was no sign in sheet or angry crowed insight. The person helping me was very courteous, polite and helpful. I told him he made his mama and company very proud to serve me so well today. Nice going Sprint!

Wow — like a lot of the reviewers before me… i’ve been a Sprint customer for over 10 years.
The customer service in this store and their Braintree location are horrible.
Today was the last straw — when I first called, the woman I spoke with was very pleasant and told me she would check on the inventory of a certain phone for me — the iPhone 5s… not even the new 6! Fair to make sure they have it in stock before heading over, right? I had explained to her that a few weeks ago I tried to upgrade my phone online — purchased it, confirmed the inventory and confirmed my appointment and pick up time — only to drive to Braintree and where I was told they would never carry the new iPhone 5s again — there was nothing they could do to help me and better luck next time. So to avoid this hassle again, Sprint customer service asked me to call ahead and confirm with the specific store before i did the online upgrade.
So the woman was off checking the inventory — then a man picked up the phone — and rudely told me they had them in stock. I asked if there was more than one and if he could hold it or guarantee it would be there tomorrow am. He repeated (this time louder) we have them in stock then put me on hold.
Hello Verizon! Bout time I made the switch.

This store has a much better atmosphere lately. most people come on here to complain but it has gotten better here. Music is playing and all the employees are always willing to help, come by here if you want to have a great sales experience and meet some good people.

It takes two representatives to assist one customer and neglect all other customers went in and explained I needed an upgrade the rep stated he’d be right back and next I look he’s helping a female behind a desk I had to remind him I was waiting

I imagine people only come here after bad experiences, so I will write up my experience to do justice to this store :) Before I decided I’d stop by at this Sprint store, the reviews in general scared me and I was hesitant.
On the contrary, I did not wait in line (walked in around 11:30am), staff was very helpful and they took care of everything for me (setting up a new account, transferring my existing phone number, closing my account with the other carrier, adding me to a family account, adding discounts from my workplace, getting a new phone, and transferring all the contacts from the old phone to do new one). To me, this was a long to-​do list but they took care of it with ease!
No trouble at all, I was helped by Justin.
Perhaps at busier hours it gets crazier, but this store was just fine.

Okay, where to begin? I’ve been a loyal Sprint customer since 1999, and I’ve shopped at this location for the past 4 years. Today’s experience was the last straw. The salespeople here do NOT know their products. You’ll do better to read the display labels yourself and run some Google searches on the different phone models. Further, they should NOT be allowed to access or make changes to your account in the store. I’ve had very good experiences with the Sprint Customer Service via 800 number, but today I paid the price for the in-​store incompetence. They early terminated an account I had just set up 3 days ago. Why? Did they want the sales commission to set up the new line? Did they want me to incur the huge penalty fee? Or did they just not know how to change over a phone number from a different carrier? I don’t think they are out to harm anyone, so I vote it’s the latter. I hope.
Go down the street to the Apple store if you’re looking for a new iPhone. Call the Customer Service number if you want help with your existing Sprint account. Whatever you do, stay out of the store for your own sanity.

The worst customer service I have ever been given in my life. It makes me want to switch carriers, thats how offended I am and was. Three large men approached me while I was looking at an iphone (im due for an upgrade but they didn’t know that) and it may of been based on how I was dressed or bc I am a college student.
«Its $ 200.» One of the men said while the rest stared me down like I couldn’t afford it. straight then and there i confronted them about attitudes and feeling uncomfortable. I walked back to where I was and heard them whisper something. Idk what they said but still. How rude to treat a customer like that.
All of the guys stay together in this little gang and lean against the walls. I bet they bully customers like this all day.
Btw, where is the mgmt in this store? Its like there is none, sad.

Terrible customer service here. Specifically Matthew Ardolino. They are all a bunch of promises to get you to spend more money so their sales people can have better stats to show to their managers. but their fibs. When I first came in I was promised that when I upgrade my phone I would get the new line service charge taken away which was a mere $ 36. I bought an iphone 5 and beat headphones that day. I was told by Matthew that when my new bill comes out to email him and he can get the activation fee removed. So I emailed him when my bill came out… no response. (emailed him twice actually) Then I went to the store and spoke with tMatthew in person. He said he would do it and he obviously «pretended» to email his boss to get it removed. 1 week later… the fee is still there. So then I call Sprint customer service. They are a total crap shoot and cannot help you with anything that goes on in the store.
which is why i finally filed a report against this sales rep with their regional manager. i know it’s just 36 bucks… but it’s really shitty to keep on pulling someone leg like that. pretending to help and doing nothing. he should of just said he couldn’t do it from the beginning. I’m going to fight this. at least keep emailing people higher the food chain because well… i’ve got time on my side and nothing better to do than get my money back and inform anyone that they should really try going to a different sprint store and never ask help from Matthew Ardolino.

I did not find the service or the technicians to be very helpful. I went in because my Samsung Galaxy S4 was draining the battery extremely quickly and getting very hot. After a few google searches I was at a loss and finally decided to bite the bullet. When I saw one of the front guys, I felt like they didn’t take the time to listen to my issue. They instantly made a diagnosis after I stated that the battery kept draining. Guess what the charge is to change a battery? 75 dollars!!! The retail price for a battery is 40 dollars so I guess I would be paying them 35 dollars to literally take the old battery out and put the new battery in!!! Anyway, I asked them if they could just diagnose the issue and NOT do anything before speaking with me. Honestly, that price was ridiculous. The guy gave a huge sign and was obviously not happy with that prospect but I insisted.
When I went back an hour and a half later as was the suggested time to wait, the technician came up to me and also insisted it was a battery problem. Here is the thing, the battery doesn’t drain when I am on airplane mode and I only had the phone for 6 months!!! I declined the battery change and decided to seek out other options.
When I got home I deleted a whole bunch of programs I suspected of running all the time and downloaded Snapdragon for android. Guess what? It was a program that was over running and staying on! How do I know? My battery miraculously worked as well as before and didn’t drain! Turns out the sprint guys were absolutely wrong. I highly suspect them of trying to cheat me out of my money but that is purely speculation.
Whatever the case, I recommend seeking a second opinion if you even suspect that their judgement is wrong. Also do your research, if they want you to change a part, you shouldn’t be over paying!!!

By far the worst customer service I have ever had at a Sprint store. The employees are rude the technician does not know how to fix phones and the manager just doesn’t care.

It was on the day iPhone 5 was released. I got my iPhone delivered to home but went to this Boylston store for transferring contacts from my old phone to iPhone 5. The person at the door told me (without asking the rest of tec people there) they can’t do it because they don’t have a Lightning USB cable there.
If you want to transfer data from your old phone to iPhone 5, don’t go here at least for a few weeks. Instead, go to ones in Coolidge Corner. They did the work in 10 min and no one asked me for a Lightning usb cable at all.

Ok, this store isn’t so bad… when there isn’t a ridiculously long line.

The guys in this store consistently come through for me in unexpected ways and at little or no cost. They’re knowledgeable, incredibly friendly, speedy, and accommodating. Last time I was in there they replaced a phone that I didn’t even buy through Sprint, and today a very nice gentlemen named Shawn and his supervisor made sure the camera and kickstand on my phone were repaired free of charge. Keep it up guys!

The men that work in this store are wizards and I love them all. Okay, that might be a little over the top, but they are awesome and super helpful. I have been a loyal Sprint customer for well over a decade now and, I believe, this is the only Sprint store that I have dealt with that have always given me the facts straight every time.
The last phone I bought here was a Palm Pixi, and I still have one thank you very much. The man that helped me when I purchased this phone told me straight up that the insurance plan on that phone was the best value around (it was something like $ 15 and everything is covered), so I sprang for it. Fast forward 4 years (yes that is correct, I have had the same cell phone for 4 years) and my little Palm Pixi decided to go on a permanent vacation on my first day of vacation. When I took it to a Sprint store while on vacation, the employee checked it out and pronounced it DOA but since I had insurance I was entitled to a free replacement phone. Sweet! Unfortunately he would have to order it since the phone was so old and that means it wouldn’t be in until the day I left to go home. Boo! So I was a sitting duck until I got back to Bean-​town. When I did get back I promptly brought it here and was helped by Matthew. He looked at it, pulled up my info, and then asked me to come back in an hour so that the techs could look at it. I told him that I had to go back to work but that I could come back after and he said that that was just fine. Cut to an hour before their closing time; I waled in and Matthew instantly recognized me and asked me for the ticket he had given me and he goes back to their little bullet proof glass, jail wall that the techs are behind. He comes back 3 minutes later with my phone and a box and explains that there was nothing to be done but here is a new replacement phone and that all my info should be transferred over to it and why don’t I try it out and lick it for good measure (alright so the licking was a lie, but you get the point). BOOM! basically a brand new version of my old phone for $ 0.00. This made me so happy I can hardly stand it. I got Matthew’s card and plan to go back sometime soon to take up the the fact that I have an upgrade in the works for me.
Thank you Sprint Store!!!

I am commenting solely on the repair services that this store offers. I came in one Saturday afternoon, completely flustered with my misbehaving HTC smartphone.
Basically, a few months ago, I had already noticed that my charges were only holding at intervals at a time, and I would have to toggle with the charger in order to charge my phone. I had previously brought my phone into a Sprint repair center in CA — explaining that I suspected that my micro-​USB port seemed to be loose. After waiting approximately an hour among a crowd of other customers, I finally got my phone back alongside a spare battery, followed by an explanation that it was probably a problem with my battery’s ability to hold a charge.
I brought my phone home — noticing that my browser’s search bar was still filled with text and realized that they failed to even take apart my phone. A few days later, I noticed that the problem continued to persist. My initial battery and spare battery both would not take charge.
Absolutely frustrated, I paid a visit to this repair site. I walked up to the front desk, explaining my situation. The employee was extremely friendly and willing to listen. Right off the bat, he agreed that perhaps there was an issue with my micro-​USB. Initially, the diagnosis wait-​time was estimated to be around 1 hour. However, my phone was diagnosed AND repaired within half an hour. Since then, I haven’t had a problem with charging my device!
Thanks Sprint of Boylston Ave.

Complete lack of communication between customer service representatives on the phone (*2) and employees at store.
Long wait times while employees are goofing off with eachother in front of your face.
«Trying» to fix a phone is really not acceptable. I am paying for a service, and you WILL fix my phone. Their «attempt» at fixing my phone multiple times, as well as being dissatisfied with my Sprint service (text messaging issues) resulted in the cancellation of my contract and going with AT&T.
Lucky me, I didn’t have to pay an early termination fee because Sprint increased their administrative fee from 75 cents to 99 cents. Suckers!