Sovereign Bank

This bank and location is awful.
Opened up a checking/​savings account a few weeks ago. I couldn’t set up anything until they snail mailed everything to my home address. Whenever I called this location to check in on my account (i.e., if it was up and running), they told me they couldn’t check on that and I had to call the 800 number. Plus, very few workers are at this location, so whenever I called, it took hours for someone to return my call.
They sent multiple mailings, yet neglected to send me my password. I then had to call to request the password and it took 45 minutes. Essentially, it took me several weeks to even be able to log online to view my account and get my Debit card.
When I tried to set up Bill Pay, they told me they only use Fax and email wasn’t permitted. The online banking is awful— everything keeps timing out and losing all of my information. They offer Bill Pay Switch services, forced me to fax in everything, and then when I called to confirm, they told me I should just do it myself online. Basically, they «offer» it onlne, but whenever I asked, they were reluctant and told me to do it myself and refused to help out.
For an international bank of its size, the poor service and awful technology is stunning. Complete waste of time. Closing my account after less than a month.

Just went and all what my cashier Tracey was bickering with a fellow about how unfair was for the others cashier to leave her behind before 5p on a holiday weekend.
She even miscounted the 3020.00 that I brought her and acted as if it was a chores to count them again.
Very poor customer service