Sovereign Bank

The staff at the Copley Square branch are amazing. Briana, Christina, and Jonathan helped me last time I was there and they were all wonderful and very nice, and very helpful. Really an excellent experience, no wait and all my questions were answered. Have never had such a positive banking experience before!

ZERO STARS! So I have been a loyal Sovereign/​Santander customer for years, but after todays experience I have decided to seek other options. I have always gone to the Mass Ave location or Tremont which I have never had a problem with but Boylston is a whole other story. I frequent the bank as my job refuses direct deposit, go in this morning to deposit my check as I do Bi-​Weekly. Today I had the DISPLEASURE of crossing paths with Stephane Dorphine I may have the spelling incorrect but one thing is for sure she has an awful attitude and ZERO professionalism. I asked if my check would be available immediately to which she rolled her eyes and sucked her teeth. Told me «it was not her job to ask people if they wanted it immediately». Not once looking me in the eye or speaking to me directly. Perhaps she should be retrained to deal with people! I will NEVER return to this location and I will also warn coworkers!

Only 1 teller in the middle of the day on a Thursday?!? And 7 (count it 1, 2, 3, 4, 5, 6, 7!!!) people in line! If you have a business to run steer clear, there is always a wait here no matter the time of day. Since the line was seemingly endless I went to do some personal banking at TD which is basically right next door. They had 4 (count it 1, 2, 3, 4!!!) TELLERS on staff, NO wait, and a great attitude. If you want to use Santander for personal banking and utilize their ATMs and online services I’m sure they’re fine, but when you simply have a bunch of business deposits to make during the work day have fun waiting. It’s like Disney world but without the fun ride at the end! You will not get service with a smile but rather a grumpy, disgruntled employee with a seemingly endless line of customers behind her. But I like that they always try to talk me into switching my personal accounts to them after I waited 20 minutes for a teller. Yea, I’ll think about it! Go elsewhere!

Fast customer service and
weekend hours available on Saturday.
Banking makes me sort of nervous,
but they were very patient and reassuring.
The deal: sovereign has now become
Santander bank… take note.