Select Car Rental

This place is good, but it takes a little work:
1.) Call ahead to confirm reservation
2.) Go to the Seaport Location
it’s worth it for the cheap rates and the unlimited mileage, but there are no stars for service for this company (which is not to say they’re not polite, just no frills). The Kenmore location, while convenient, is just a room with enough space for a desk, so I don’t think it is ever manned. Someone must come over from Seaport to give you the keys and when you drop off, it’s with the valet. I believe all the cars are stored around there too. There’s only 5 spaces at Kenmore.
When they brought my car over, it was not cleaned and low on gas, but no worse than what you might get with a ZipCar though (¼ tank), so I wasn’t concerned. They wanted to charge me $ 45 when I had a quote for $ 37.50. You also never actually get a receipt showing how much everything will be. All the billing appears to be handled at the Seaport location.
The car was nice though and everyone was very polite, but if you don’t have the patience to deal with the quirks of this operation, then I wouldn’t risk it.

Note: I’ve only rented from the Kenmore location.
This place is awful. I’d give it negative stars if possible. I’ve rented from there 3 times (you think I’d learn). First time, no car at the time I requested it. Had to wait…2^nd time, same problem. Ended up with different car than I reserved. A nice gas guzzler that I didn’t want but that’s all they had. 3^rd time. Explain that I have had problems in the past. Promised a car. Leave work early to get said car. Have to wait 2 hours to get on the road. Good thing I took time off from work. They were outside of Boston REGISTERING the car. Putting plates on the car??? Other people were waiting for cars as well, I wasn’t the only one.
When you call to make a reservation it’s always some ransom person not at the location you are reserving. So this last time I call and the guy is of course, on the road. Email me! he says. So I do. He writes me back that I am ‘all set’. Call today to confirm reservation of the car for tomorrow– guess what? NO reservation on file.
I’ve also emailed them in general about the problems and no one has ever contacted me or apologized.
Don’t get a car from here if you need to be anywhere on time. Just don’t do it. I’ve learned my lesson, slowly, but surely.

I couldn’t disagree with the other review more.
I had a VERY bad experience with Select Car Rental a few days ago. I had a very long ride (approx 6 hours) to a wedding, so I decided to rent a Mercedes to make the drive a little easier. Select Rent A Car kept coming up as the top result in Google, so they got the nod. Roughly a month in advance, I called them to rent the car, a C280 (that was «available» on the website). A customer service gentleman took my name, number, and the dates I needed to rent the car and promised to call back. After about three days with no response, I went on the website and reserved the car (giving them my name, credit card info etc). I was supposed to pick up the car this past Friday. They called on Thursday to confirm. I tried calling back around eight or ten times and repeatedly got put through to their corporate general mailbox. The next day I finally got somebody live, named Christina. She told me that she would need to call me back — when she did, she informed me that the car was no longer available. In fact, they had no cars available at all — «Sorry about the inconvenience». I probed on how the car could not be there when I reserved it and the story changed from «it was never returned» to «you never called us back yesterday». REALLY bad business and REALLY bad customer service. Absolutely pathetic. DO NOT rent from here.

Rent to anyone 21 and over for small fee. Luxury vehicle rentals. Best part though is that they are located in the garage of the State Street Building at One Lincoln Street. So if you work in the area its incredibly convenient and you don’t have to pay for parking — you get garage parking there for free! The people are super-​accomodating. They brought in the specific car I wanted at the last minute and stayed late for me to pick it up. The car I rented was brand new — 1100 miles. Best car rental experience ever. (Trust me, you’ll never put up with waiting in line at Hertz or Budget again).