Salon Mirabella

While I hate to write a bad review I simply have to for this salon as they have much room for improvement. I bought a groupon for a single process color, haircut, and blowout. I called to make an appointment and they stated that they only take groupon customers every Tues, Wed, and every other Saturday otherwise «they wouldn’t make any money». They said they were very busy and I was not able to get an appointment until 3 weeks later. One the day of my appointment I was the only one in the salon for the full 2 hrs I was there, yet they had to make a point on the phone previously about how busy they were. The woman at the front desk did not introduce herself when I arrived and asked if I was getting the single process color or the partial foils. When I said I wanted to single process color she stated that only included a «root touch up» and that I could not get a full color without paying extra. Maybe this is just me being naïve about salon lingo but every other salon that I have gone to has done a full color when doing a single process color. Anyways it cost $ 35 dollars extra, thats fine. She asked if I would like a coffee and when I said yes she said «maybe you better make it I am terrible at making coffee». There was a kerig in the back with an older woman (appearing to be the owner) standing near it. She did not assist me in finding the milk and did not introduce herself. In fact she did not even speak to me just leaving me to find things on my own. I sat for a while drinking my coffee and letting my color set while the older woman watered all of her plants (there were many plants in the salon) in the hair sinks. When it was time to rinse out my color the girl states «come over here and I will rinse you out» leading me to the sink where there were leaves and dirt from the older woman doing her plants 3 minutes prior! The first enjoyable part was the mint shampoo and conditioner they used to wash my hair. I do have to say that I enjoyed the color and blow-​dry and left leaving satisfied, however, the customer service was like nothing I have ever seen before. My experience at other salons in Boston with groupons has been great but this one I would not recommend, I hate to say it.

Besides it being slightly difficult to find, I had a fantastic experience at Salon Mirabella. I found the salon when I purchased a groupon for partial dye, haircut, deep conditioning, and blow out. The service was great and the staff was sincerely welcoming. I’d definitely go back!

BAD CUSTOMER SERVICE. I was gifted a groupon for this salon for a ‘color package’ and had called multiple times to schedule an appointment, each time they did not have any availability that worked with my schedule. They said the salon had nothing to do with the groupon and it was a separate crew of stylists that came it to take care of that. When I called again and explained that my groupon was expiring soon, the receptionist was EXTREMELY rude and said, «well why did you wait so long?!» When I explained it was a gift, she said «well, why did THEY wait so long?!» Excuse me, but I’ve been in customer service for years, and you do not gain clients by being a rude person and insulting a person. All it would have taken was a «Oh I’m sorry, that’s so soon let me see how we might be able to fit you in.» At least try to make it seem like you are trying at your job. I love my current salon and stylist, and I am a loyal customer, and I tip well, at a minimum 20%. And I was willing to try another place because of this gift and it is located near my work. I can guarantee you that I will never step foot in this salon because of this exchange, and I’m happy to continue to my REAL salon, where they know exactly what they are doing, and know how to handle a customer that wants a service.

I tried this salon after moving from the UK, I was quite nervous about finding a good salon… What can I say, Eric really made me feel at ease and his expertise on coloring was impressive. I walked in blonde (I was blonde for 8 years!) and walked out auburn and can honestly say I won’t look back! Great salon! I am booked up to come again :-)

Had a fantastic experience with Eric. Went in for a cut/​highlights off a Groupon. Eric was really consultative, respectful of my wants but also helpful. Everything turn out perfectly. Can’t wait to go back! Everyone was so friendly and put me at ease in a way that’s hard to feel in most salons.
Only drawback was that they only book Groupons on Tuesday, Wednesday and some Saturdays. Worked out fine for me but should put that on the Groupon site.
Definitely going back. Great place and good prices.

I have had my share of terrible experiences with North End salons. One left me with skunk like highlights while another made me incredibly uncomfortable. I found Salon Mirabella through Groupon and I will MOST DEFINITELY be back.
A previous review commented on the décor and honestly, I don’t care much about the décor. What matters is good service. Bridget did my eyebrow wax [a last minute request] and she did an amazing job! My eyebrows look amazing and she listened to my requests. She was friendly and I have certainly found my new go-​to waxing spot.
Eric was fantastic. He examined my [badly colored and very damaged hair] from root to end. He knew what was done to my hair before I even told him all of my ridiculous hair stories. He sat down and listened to what it was that I wanted, and outlined a plan with me before starting anything. This put me at ease immediately.
Eric was kind and genuinely friendly the entire time. He wasn’t talking to me just to «pretend» to be interested. I was never awkwardly uncomfortable as I have been at other North End salons. My color [a blend of two colors] is absolutely gorgeous. It is exactly what I wanted/​needed. My cut is also fantastic as Eric sectioned and cut my hair with amazing precision. His meticulous nature really shines through in his work.
Gina handled my blow dry and she was wonderful! She is very personable and did a great job with my blow-​out.
I really look forward to my next haircut and have finally found my new salon :-)

Came in with a living social for a spa mani-​pedi. Bridget did both my nails and toe nails and she was so sweet. I wish I could give this place a better review because all of the staff was so amazing, however the décor and quality of the mani/​pedi just wasn’t great. Also, the «sterilizer» they used for their nail products had other people’s nail clippings floating around.
Décor: this place has not been updated since the 70’s and you literally get your pedicure in a closet while sitting in an office chair. They don’t have a foot spa but more a bin of water. Very cramped and a bit awkward to sit in. The whole place is literally a flash back to the 70’s and in need of some SERIOUS renovations. They also don’t have nail dryers which is a bit strange.
Service: Bridget was extremely nice. She listened and was easy to talk to. She took time to massage me and make sure everything was relaxing. The actual painting and shaping of the nails (which is really the part that matters) was pretty bad. Paint all over my cuticles and the first coat didn’t quite go to the end of my nail. You can also see the second coat because it wasn’t evenly applied. The nails were shaped round when I specifically asked for square.
Long story short– super nice staff, but not the best technique.

I came in on a groupon to get my hair fixed after getting an awful highlight job done at a well known salon in the South End. Though I was nervous getting a groupon to fix my hair, I now am so thankful that I did! They are amazing here! My hair went from ‘you kinda look like a skunk’ & ‘wait, did you do it yourself?’ to ‘your hair looks amazing’ & ‘where did you get it done, I want my hair to look like that’. Eric and Gina did such a great job on my hair. They are so nice, made my hair an amazing color and Gina is a blow out queen! Go, it’s worth it, I promise!

I was really happy with my experience at Mirabella and the outcome. Eric did an amazing job and was very friendly. I asked for long layered haircut and natural looking highlights — it came out perfect, exactly what I wanted!

This was my first time coming into Salon Mirabella, I am beyond impressed with the outcome! I showed Eric a couple pictures of the color I wanted and he performed a very thorough foiling. I’m absolutely in love with my new highlights! They are natural-​looking and the color is radiant! He knows what he is doing!!! I included a picture of the magnificent work! All the staff is very friendly, I will definitely be back for Eric’s expertise!