Restoration Hardware

Love the kitchen table we got! Had it for a few months and no complaints with the quality.
Delivery crew was the worst in the industry though. Left everything wobbly and half assembled. After contacting restoration hardware to address issue, they provided a run around and stated the crew was essentially outsourced. Ended up spending hours to rebuild the table myself to avoid further incompetence from their customer service. This will steer me away from ever buying from them again.

As someone who specs Restoration Hardware finishes (bath fixtures, hardware, lights, etc) for clients, I was under the suspicion that a place of this size would display everything its 4 pound catalogs boast.
When I was curtly told by the sales associate that the store does not carry any models of their sofa beds (last I checked online, they had 16) in their luxurious 40,000 square foot flagship store, I was dumbfounded. We were subsequently helped by a nice gentleman that really tried, but didn’t seem to really grasp that… we just wanted to see some sleepers, damn it.
I was so appalled by the superficial, poorly made «luxury» furniture that I don’t think I can buy anything from RH going forward. For now, I will faithfully stick to House of Antique Hardware.
If you’re a Made in USA type of person, I’d stick to Room and Board. Otherwise, you’ll feel like you need a shower afterwards. Or maybe, you own a McMansion in the suburbs and this fits you perfectly.

I wish I could give a no star rating to this store and the incompetent person that «helped» me with my order. I had to return many of the product that I had order, because they just can’t get them right. I had order custom roman shades in store and I asked to make sure they are all continues loop, not once but we went over the order twice, to make sure it’s right. When I received my order, a month later, you guessed it, wrong, wrong and wrong??? It makes me so frustrated. And yes, don’t ask for help from Dana, she’s the person that couldnt get my order right twice.

I am shocked by all of the negative reviews. I must say, my experience here was flawless.
The sales people were readily available and easy to locate. The woman we used brought us all around the store to show me the different finishes on the dining table and was extremely patient while I measured and investigated the piece to be sure it was exactly what I wanted.
The transaction is done right on a cozy display sofa — effortless. With bottled water to boot.
The delivery was super fast and convenient — worked around my schedule, called when 30 minutes out. Super nice and clean delivery guys. Worth the 200 dollar charge.
Even better, we had a crack in one of the table legs and their phone customer service is VERY HELPFUL and prompt and scheduling a replacement in the next 2 weeks.
Very happy customer. Makes me want to shop here even more.

This has to be probably one of it’s kind shopping places anywhere in the state. Everything is pretty and beautiful. And the displays — can I say — impeccable? I don’t have a mansion of a house where I personally feel most of the things belong — (unless you are a dummy like Aaron Hernandez who excels at running his what could have been an awesome life down the drain and would have never known what class means! — sorry had to bring it up — still mad with the idiot ruining our chances to win a few more Superbowls!); I have come across amazing things while browsing through their online catalog and have found the same on display at this beautiful Boston location.
Some of things I found suiting my needs are their area rugs, beautiful blankets and throws, corner tables /​stands made out of age old wood, fine linen and similar household furnishing items. Again, I wish my house had the kind of high ceilings one would need in their palatial homes to put in one of their fabulous chandeliers.
It is truly remarkable how they have designed the layout of the place. I have not been to their other locations, but wonder if they match the style of the interiors like the one here in Boston. Anyways, it has always been a pleasure shopping here whenever I have to come and pick up any of the things I found online or confirm something before placing a home delivery order. The staff has always been helpful and so far I have never had any problems with any of my purchases.
Even their home delivery service is quite spectacular. There is enough communication post placing an order and follow ups prior to the scheduled deliveries. The delivery staff is just as polite and courteous as the rest of the team at the store itself. I wish they stay the same and keep providing luxury options — big and small, to make things prettier at home!

I came to meet my mother and sister at RH to buy items off her baby shower registry which my mother had called and confirmed that it was in stock. The show room is absolutely beautiful and the women working in the baby section was very helpful at first. Another client arrived and she forgot about us then asked us to go up stairs to pay for the items. We had to go to three different floors to actually find someone. Then after tracking down a sales person they said they get someone who specialised in dealing with registry, a complete lie! This women knew nothing about the baby department or any deals going on. My sister had to explain how finishing the registry worked so she could get 10%. The building is beautiful but service and knowledge was pitiful. Extremely disappointed.

Outstanding use of the existing building and furnishings

This is a showroom, akin to attending a car or trade show. You don’t necessarily come in here to buy large pieces on the spot but to interact with them and see if they’ll work in your own environs. They do have some small things you can purchase. I honestly don’t understand why everyone expects to come in here and just pick things up like they’d go to Ikea. This is not that kind of store. Their inventory is enormous and I use the showroom for ideas and then purchase things online. I’ve honestly never had a problem.

This RH location is a gallery showroom focused on furniture. We went there wanting to examine bath hardware that we’d seen on the website, but this location had only a few items on hand (knobs, pulls, and one or two faucets). The trip was a complete waste of our time.
Also, while the staging of the furniture they do have on site is very nice, the relevance of that staging is sometimes questionable. Do you have 30-​ft. ceilings? If not, that lovely 2-​story canopy bed arrangement may not work so well in your apartment.
Summary: if you want a RH item and want (not unreasonably) to see it in person before buying, call first and see if they even have it.

So super cool stuff in this store, very high end, so I’ll give it stars for that. Although, I’m really disappointed about how one of the salespeople ordered offline, why don’t they have certain things at the store? What’s the point of even having a store if you can’t buy a majority of what’s in it the same day? Also, I told this sales lady, the one that ordered it online, that I was buying my purchase as a gift, it came to the house today, and it says RIGHT ON THE BOX what it is. HELLO! Now the gift-​receiver (with whom I live) knows what it is. Thanks for ruining that surprise. So disappointed with how this «store» works.

This review is for the Restoration Hardware Vintage-​Washed and Stonewashed Belgian linen bed sheets. In short, they are amazing and amazingly expensive! but they do not stand the test of time. I was told these would last decades, they lasted two years before holes appeared. I contacted
to share my disappointment, and they could not care less. Lame.

We did our baby’s nursery from RH.
I love love their furniture (although we have not used it yet as I am 4 week away from delivering).
We bought:
1) Colette Tufted Crib
2) Haylan Dresser and Topper
3) French Vintage Rocker
4) textured plush animal rocker
5) and some lamps and accessories
As far as the furniture, I will say crib and and the rocker are SOLID!
The dresser is a bit lighter than what you would expect but we shall see how it fares once its been put to use. The hardware is a bit cheap feeling but that is the least of our worries.
The issue with our entire shopping experience has been with being overcharged (repeatedly) for shipping charges.
We first ordered the crib and the rocker (March) which was post dated to be delivered in late June. The sales rep. told us that we could add additional furniture before the delivery date and not be charged another $ 159.00 shipping fee as it would be one lump sum charge of $ 159 for as much furniture as you want.
So a month after placing my initial crib order I added the dresser and topper as well as a bathroom vanity.
At the time of shopping for these items I was told that although the charges were showing up on the current bill they would be reversed and would show up on my credit card as ‘credited’ within 3 – 5 business days.
Well, here I am a few months later, and ⁴⁄₅ phone calls later and still reversal of charges. All of the furniture was delivered on the same day but I was charged three times for the delivery.
It is getting to a point where I have decided to write a letter to the State AG’s office to complain as now I consider this practice of telling a customer their delivery charge will be refunded and not coming through to be systematic fraud.
I first called politely and was assured that the matter would be taken care of and was given a sincere apology.
After a few weeks I checked my credit card and still no reversal of fee. This prompted another call – which prompted the same apology and diatribe of we are so so sorry – no results!
As of last Wed I have made 4 phone calls and the charges have not been reversed.
The store also doesn’t seem to have a store manager or anyone in charge, which could be contributing to the issue. However, as a customer that is not my problem as I am paying premium prices for premium service and product – with which I have no problem but I do expect not be blatantly lied to and defrauded.
I love RH’s furniture and hope to shop there again but for now I am utterly frustrated – which is not good for a 8 month pregnant woman.

I tried to go to see/​buy a couch from the urban scale collection (the store is in downtown Boston), but they don’t carry the smaller scale line… I tried to buy all new towels, accessories, and bath mat for my bathroom, but nope they don’t sell any of those… I tried to go see what their gray lamp shade color looked like (since there was no color picture online, grr), but no, every single (!) shade in the store is in «sand.» Lesson learned: this store is not a store, but you can view a small selection of very large items in one color/​fabric. The sales staff just use iPads… as a customer i am not a fan of that (I can Browse/​order items online myself quite well and unassisted). Very disappointing.

RH is my secret (not really) escape from reality. The gracious staff lets you stroll through the gorgeous galleries, lounge on the luxuriously large couches (aka mini beds) and browse to your heart’s desire. While I haven’t bought anything (one day, one day…), I am thoroughly impressed with many of the pieces here and would pick them up in a heartbeat if I could. The airy three story building is also a perfect pit stop during your leisurely stroll through Newbury Street.

Great store! I love what they did to this historic building.
Service is excellent. Never pushy but attentive. No pressure here.
Their products are expensive but I do find them well made.
They are willing to help you find the best solution /​product/​furniture to meet your needs

Three weeks tomorrow since I returned two items and a refund has not yet been posted to my credit card. Unlike every other retailer with which I have ever done business, RH does not provide an immediate refund when you return merchandise to its stores. Instead, the customer must wait until the items (s) are back in inventory at one of their warehouses. The big rub here is that RH’s lousy inventory management system is what causes the majority of the complaints I have read, and which I have been documenting here.
Know this: if you do business with Restoration Hardware after reading the numerous, specific complaints from credible sources, you do so at your own risk.

RH Boston is a magnificent store, both in its building’s structure and its room displays that are set up so beautifully that one wants to buy everything.
Unfortunately, we have had so many issues with orders written in the store with the RH designers that are incorrect, on-​line orders and returns that never materialize as credits, and incorrect bookkeeping that we will never buy anything else there. Goodbye to the beautiful wall units! Cannot handle the stress that shopping at RH, both physically and on– line, entails.
Lesser expensive stores that we have purchased from may not be remotely as beautiful, but they do have much more efficient customer service.

You don’t really come here to buy things… just to look so it seems.
The staff must have received some training (based on what I read from past reviews) because they were nice and even joked about the size of the store (one guy saying that they only have a closet size of sell-​able items).
They also now have free shipping if you buy in the store and they don’t have it, so that helps.
What I really learned in the store was that the chairs that look uncomfortable are the ones that are are comfortable and the ones that look comfortable are uncomfortable.

had no interest in this beige world but in googling kitchen bar stools online, found industrial ones on sale here so went to look, liked, ordered. then saw it, an RW brunswick pool table, omfg. growing up had one at family home and thought, i wanna. but sooooo dang expensive. before thanksgiving got an email it was on sale for 3 days with free delivery+install. took the bait. very poor now but very happy (if still justifying).

I thought I was swimming…
in a sea of beige and brown.
Is color against their religion?
FURNITURE: Impressive, larger than life centerpieces and chandeliers.
As striking as I find their furniture to be, industrial metal art pieces,
no Back Bay Condos I know of can not accommodate them.
Although, I DO wish I had room for their one-​of-​a-​kind,
20 foot Eiffel Tower on the top floor…*smile*.
STAFF: We were greeted by staff in EVERY room we entered,
but it is their first week open. So, they may be over staffed now.
BAR: They are opening a tiny jazz bar on the fourth floor soon,
with wine and live music (baby grand piano and guitar).
Hope they plan to showcase some of the local talent!
THE DEAL: This store is NOT suitable for small children, posing so many safety hazards. Children could fall down the cement steps or stick their hand in the large gap in-​between the floor and the elevator. Also, the entire center of the 4 story building is beautifully wide open, BUT… the metal gate keeping adults from falling has a lot of gaps in it too wide for toddlers.