Rental Car Center – Logan Airport

Terribly long wait in the Budget/​Avis line. Why are they combined and why so short staffed? Shameful how long so many of us have been waiting in line. Going on 45 mins.

If I could give the consolidated rental center a rating of less than zero stars I would. I travel into Logan a dozen of more times a year on business. Before the consolidated rental center I never waited more than 5 minutes for the Avis shuttle to pull up outside the terminal.
Since they moved to the consolidated center I’ve never been picked up in less than 15 minutes. As I write this review myself along with 40 to 50 other travelers have been waiting for the bus for more than 20 minutes. Way to destroy a system that was great Boston. Maybe I should start taking a taxi to the rental car center

Scammers. Look hard at your receipt because they will try and rip you off and steal your money. Dollar Rental Car tried to charge a $ 13.99 fuel charge even though we filled the tank at the airport. Didn’t say a word about the charge and just handed us the receipt. Lucky for us we caught the charge and had them remove it when we showed them the receipt for the gas we had just bought. I assume they try and rip everyone off this way and have a racket going where they don’t share the charge and hope you don’t look to hard at the receipt. Creepy guys. Awful experience.

Located just a short 5 minute commute to Boston Logan is a nice and large rental car center with all major rental companies calling it home. I arrived early one morning to a nearly empty building, however the staff for each company seemed to be at the counter. There are multiple levels to the facility however all counters seemed to be on the first floor, with elevators and escalators taking you to your rental car in the attached garage. While I didn’t rent my car here, I did drop it off and it was a painless experience. The facility is not directly attached to the airport, so you will need to take a short shuttle ride to and from, so be advised. Overall this is a nice, newer facility with extra wide corridors that seems more than able to accommodate a rush of customers.

DO NOT USE DOLLAR RENTAL here or anywhere! I rent regularly from another company. On a busy night at the airport I used Dollar for the first time. Soon after returning the car I received a bill from Dollar indicating that i didn’t pay a toll and there was in addition to the small toll fee an administrative fee of $ 15. No big deal. however, I paid every toll (how many toll booths have you gone through without paying?) I wrote to them twice and received a condescending form letter each time. Nonsense about a transponder… I noted that i have driven the same route dozens of times with other rental company cars and never received an «administrative fee,» nor an unpaid toll notification. This is a nickel-​and-​dime operation.

As other Unilocaler mentioned this is new facility with efficient way to handle the travelers, but sure is big hassle for the travelers.

The center itself is very nice, large, modern and clean. I rented through Enterprise here, and the experience at the center was smooth.
Unfortunately, getting to the center was not. I waited at the curb for 20 minutes for the Massport shuttle. By that time there was a horde of people waiting, and the charge for the already full bus was more like a mêlée. Some unfortunates did not get on, and had to wait for the next bus, whenever that might be.
I remember the days before, when each rental car agency maintained their own buses, and shuttle service was fast, pleasant, and not a stampede. Why did the state of MA have to fix something that wasn’t broken (it is broken now)? Presumably it is better for the environment to run fewer buses, but not for travelers.
It would be best if you could walk to the rental car center, but you can’t walk there. Some airports get it right, but not this one, it seems.

I hate this bus ride to the rental car center nonsense. You have to wait for a bus and there’s sometimes an organized line. Except for the people who don’t believe that there’s a line and so they push through when the bus arrives. And then the riding the bus, which matters not if you have elite status with the rental car company or the airline — we’re all common folks here.
Baltimore does it. I hate the Baltimore airport. Las Vegas does it. I hate the Las Vegas airport. Charlotte, National, Birmingham, Norfolk, Nashville, you can walk to your rental car at those places. I like those places. This place? Me no like.
That said, the signage for getting back to the rental car center from I-​90 is clear and easy to follow. There’s a Gulf station not too far away. So those two things save it from being one star.

Ever since I moved to Eastie & my truck became not too reliable for long distance drives I have depended on the services of the several rental car companies at Logan International Airport. The ease of getting there via the airport shuttle was quite easy from the Blue Line or Silver Line. It is great that all the rental companies are on the same floor & the process to get to the actually car is consistant. The facility is clean, modern & very well marked. Restrooms are very spacious & well maintained. This is a major upgrade from the facility’s predecessor & I truly enjoy not being shuttled off the airport to get to my vehicle. The center is a great modern addition to all the changes the airport has seen in the past few years. I wish that all the terminals were as easy to access. Very well thought out & executed.