Puma

Love this location… Nicely laid out, and fabulous staff. They aren’t the biggest store but they have a good buyer. Can’t say enough good things about the staff… Who try to be so helpful and are always pleasant.

The store manager, Neil gave me a hard time when I tried to return an item with a receipt. He accused me of 2 things — 1. wearing the item 2. putting the price tag inside the shirt when he said the tags should be on the top of the jacket I told him 10x that I never wore the jacket and that the tag came like that. Then he said that the jacket is too wrinkle and that he had to get another one to compare the materials. I will NEVER NEVER shop here again because of the bad return experience I had.

Got my son a pair of sneakers. Got him sized, etc. He has had the sneakers for 3 and ½ weeks and not worn every day. Today they broke at school. It’s frustrating because I get good sneakers for my kids hoping they will last longer than a month instead of going the cheaper route. I called the PUMA service line as basically was told they don’t take responsibility for their product.
So surprised to get that response. So, off to buy another pair of sneakers for my son, they won’t be Pumas though as I already threw away $ 45 bucks on the broken pair!

Very nice shoe store. Staff is very friendly, helpful, and knowledgable. Ask for Mark or Mary. Wide variety of shoes from lifestyle shoes to running to golf. Same with apparel. Store is always in a good clean and organized manner. Definitely stop in and get some shoes and apparel.

Came here to get a new pair of puma sneakers while I was in town earlier in the week. The staff here was very welcoming and the salesman bent over backwards to help me make sure I was purchasing a pair that were stylish and comfortable. Even though I was a pain in the ass and must have tried on 4 – 5 pairs they were helpful and we all even share a few laughs. They even helped me with directions. I will be back here next time I’m in the city shopping.

My sister basically only wears Puma shoes so this is our go to place whenever we have to buy shoes for her. It’s convienently located and the store is well laid out. I never have any issues finding help. Once I even had to hover over another customer since she got the last pair of size 9’s. With the associates help we waited until she decided and I was able to pounce and grab them! It was great! I feel like it is busy and the music is kind of loud, but I’m always satisfied when I go in. I just usually don’t like to stay for longer than I have to.

There is always a sale going on, and you will pick stuff up cheaper than any retailer. They have a huge selection and the staff is great.

This is the first Puma store that I have ever been too. Wish we had one in Vermont.
So walking around in Boston last weekend I saw the big red Puma sign on Newbury street! So I had to go in and visit! I love their shoes but sadly they rarely carry my size. (Size mens 13, wide.)
The inside of the store is a lot bigger than you would think. It has 2 rooms filled with shoes and exercise gear! I was mostly interested in the shoes and they are located in the second room in the back. So after looking around I saw a pair of shoes that I liked and I really wanted to try a pair on. I mean hell if they got my size and they fit I would buy them no questions asked! But I had one problem… No one was around for me to ask about the sizes. So this was an issue to me. It took me 15 minutes to get someone to help me… Minus in my book.
So I finally got someone to help me. Now in order to get your size is they have to radio it into the back room to another person. And from there you have to wait for them to come out and that took another 10 minutes on top of the first 15 minutes. The good thing is they did have my size. but it was not wide enough so it wasn’t a good fit for me. So I didn’t end up buying anything.
The prices here are ok too. The shoes I had been looking at where going for $ 65.00. So its an avg price for me. That was also with no sale going on too.
So over all it could have been a better experience. Not carrying my size is not an issue. I took issue with the staff availability. I mean lets face it… With out staff you cant sell anything. So they need to have more people on hand or use their people better. Not sure what the real issue is here.
Disappointing ²⁄₅! Fix the staffing issue!

Puma seems like they are trying to get away from being just a fashion brand to being a fashionable running shoe brand. I’m sure this has a lot to do with the success of Usain Bolt. Anyway, when I went into Puma, they had a large selection of running shoes and clothing. The colors are nice and bright, and everything is coordinated. While I didn’t purchase anything when I visited, I would definitely come back again when I’m in the market for some new running clothes.

I like this place.
Puma make some decent kicks. they are a little more euro/​soccer style than i typically like, but, you can still get a solid pair of kicks for cheap.

This store and the store in the Natick mall are both great. They both have a different selection of merchandise, which makes sense because a Newbury St. customer is probably way different than the Natick mall customer. The staff is a little hovery, but I just told the girl I was going to take my time looking/​trying things on and she went off to help the other customers.
People are saying Puma is really expensive… but hey you get what you pay for! Well made, uniquely colored shoes and clothes. Sorry that this store doesnt carry cheaply made victorias secret pink gear or the latest american eagle hoodie. They have everyday shoes and clothes and awesome workout gear. I bought a pair of the yugo run shoes and they felt AMAZING!
So I’d say check out the store for yourself. If you want cool gear then I highly suggest checking this place out!

No complaints.
I was happy that this place opens at 11 AM on a Sunday; most stores on Newbury don’t open until noon.
They have great sales — I bought a new pair of sneakers today expecting them to be the full $ 90, but they turned out to be $ 48! *happy dance*
I also picked up a nice pair of leggings that were 40% off. Nice staff, good selection. I’ll come back when my latest pair of Speed Cats wear out.

Lame. I’ve seen a better selection of stuff at 7 – 11. And they have soggy sandwiches that have been sitting there for 16 hours.
I’ve been lemming a pair of sneakers I saw on their site, so popped in to see if I could figure out what size I was first, only to be disappointed by the sad, small selection of shoes at this store. They didn’t have the pair I wanted, or much else, as a matter of fact. My closet puts this Puma to shame.
There’s a reason why the store was completely empty, and I had a sales associate hovering over me as I tried everything on. Don’t get me wrong, he was really friendly and helpful, but a woman’s time with shoes is kind of sacred, and requires at least a few feet of space between you and her, as she struggles with the crucial decision of which shoe deity to worship. Do not get between a woman and her shoes; you will not win.
Anyways, this is a sad excuse for a Puma store. What it lacks in selection, it makes up for in _​_​_​_​_​_​. I’m still trying to figure out what goes in that blank space. Insert infinite silence.
After my failed attempt to find anything here, I went across the street to the new Converse that just opened. More shoes!

Seriously? This closet is the best Puma can do in Boston?
OK, their sales are pretty good, but if you’re looking for the AMQ or Dassler lines, you’re pretty SOL. I bet the Puma Store in Natick has a better selection, and that’s at the snot-​ass mall, fergawdsake. The staff was nice, but they all looked to be about 14 and probably went to Catholic school where they were taught via beatings to respect their elders.

Whenever I’m on or nearby Newbury Street, I absolutely have to stop in here to check things out. There’s always new stuff and I feel like a particular item may be there a couple weeks and then it’ll be gone, so if you see something you want, get it right then and there. I also love that Newbury Comics is right across the street, another favorite of mine. Thanks to these two places alone, it’s hard for me not to spend money when I’m on Newbury Street. More often than not I leave with an empty wallet because it’s nearly impossible to not see something I like. Speaking of which, every time I set foot in the door I want to steal that big Puma welcome mat. If that goes missing someday, it’s because I yanked it.
Now I’ve heard and read that people don’t care for the DJ stuff that takes place, but of the handful of times I’ve been in there I’ve only seen someone spinning just once. As long as it’s not overbearingly loud — which it wasn’t — I don’t care because I’m just there to shop. Besides, having a DJ spin some tunes in the flesh is cooler than whatever the store may have playing over the speakers.
Of the three Puma stores in Massachusetts, I think this one has the largest selection of clothing and shoes. I’ve purchased a variety of stuff here and they’ve always had the products I’m looking for. There’s even a station where you can create your own shoe. Not sure how that works since I’ve neither seen it or had it done, but that’s a cool feature.
A couple times they didn’t have the shoe size I wanted (I wouldn’t think there’d be a stockpile of size 11.5s anyway), but it’s bound to happen to everyone at some point. The last time this happened, a staff member was able to have it shipped to my address. He was friendly and efficient with his ordering to ensure I got the shoes I wanted.

Text message: Yo beyotch — grab the homies and get yo asses down here to Puma — this betch be bumpin’ — don’t forget the glow sticks!
Response: Sup mug — me n the betches are on our way to the dance peyartay! See u soon sexy!
Yeah… basically that is what happens when you walk into the Puma store on Newbury…
It’s like walking into a hip-​hoppin-​club… i guess research shows people buy more when the music is obscenely loud and heart-​attackingly-​fast-​paced.
Actually, this store is pretty rad. The shoes are not actually THAT expensive and the atmosphere is pretty fly (for a white guy).

Since when did it become common practice to spin records in a 10X10 store at a deafening volume?
This store is so odd.
I like Puma but I only enter this store for the entertainment factor of seeing some random dude spinning records with giant headphones as if there were thousands of people bending to his every whim. Strange.

I’m a fan of Puma as a brand. This store is ehh, okay. I like it because normally you would see an allotted smaller section for the Puma brand at a Footlocker or Finish Line but here there is so much to choose from. They also carry tons of track jackets here. I’m kind of a sucker for a nice track jacket. The store tends to get really crowded so if you ask for a size it can end up taking some time before you actually find out if they have it or not because the staff is being worked. On the weekends they have DJ sometimes. And not just any DJ, but SOULCLAP. Check that out!
I would like to see more of the Black Label here. One would think that being on Newbury Street it would only make sense to carry it here, but I was wrong.
Plus, props to the staff for actually letting me try out the $ 2000 dollar bike after weeks of constantly asking about it to almost every staff member.

I like Puma. I like their comfy zip up sweatshirts and jackets, and I love their shoes.
I’m not crazy about this store though. It takes forever for the shoes you ask for to actually get to you, even if there’s no one in the store and too many employees. And when they do get to you, they’re not at all what you asked for. Because they’re consistently out of stock. And contrary to other stores, they won’t help out at all to try and find what you’re looking for in another store. Way to keep business, kids.
Maybe if they turned down the obnoxiously loud music (and hey, I love my music loud but come on, this is just ridiculous), the staff could concentrate on inventory and customer service rather than focusing on their heads not exploding.

Ugh! This place always manages to piss me off.
I’m pretty sure the biggest factor in the piss-​off zone is the fact that they have some dumbass DJ playing top fourty hip-​hop BLARING over the stereo system. Look: This is fine if you are serving alcohol, in a club, or whatever, but when I’m trying to find something to buy, it’s just patently obnoxious.
I’m an admitted futuristic/​cybery (within reason kids)/techno buff. I love the future. I love space age sci fi crap. But Puma’s stuff is kind of weird. Like if you wear their skin tight, thin soled shoes, you sort of have to follow their entire wardrobe of polyester track suit pants and weirdly shaped zipper tops, or you’re going to look like your feet got in the DeLorean, traveled to 2035, and left the rest of you back here in 2007. I can appreciate it though.
As for the store though, the staff is mediocre, the place is poorly laid out, and it’s just an irritating shopping experience whenever I enter the store.
Consider turning down the volume a little so my ears aren’t ringing when I leave, or giving me martinis before I go inside.

They do not carry the shoe line designed by Alexander McQueen. BOO HISS.
They were not especially helpful either when I asked where in Boston I could find some of the McQueen Pumas. Oh well. Turns out you pretty much need to goto New York City @ the Black Store if you want to find them in a Puma Store proper (which I’ve since done, phew!).

Puma — you’ve had your day, now get off Newbury, get back to basics and wait til the fashion cycles comes round again and we all fall head over heels for you shoes and tops again.
For now you’re just too expensive, too pretentious (in-​store DJ… obviously essential for trying on shoes) and nothing is looking original anymore. You lost me about the time you started selling those overpriced Evisu jeans. That showed me you’d waved goodbye to sports.
—-EDIT — –
I’m such a hyprocrite… I ended up getting a pair of Pumas after all. Ok then Puma, the shoes were expensive, they don’t seem to fit but they look gorgeous — you are officially on parole.