Paul Duggan Co

There is just something about owning a vintage watch, they feel a little more special than the ones right off the press. A fine watch is meant to last a lifetime, and many for more. P. Duggan takes the risky bits out of buying pre-​owned.
The collection is top notch, iconic timepieces in pristine condition, all serviced and with a the piece of mind of a warrantied sale. And the website is updated every week, just in case a trip to the Jewelers Building in Downtown Crossing is not on your daily route.
The inventory is fairly strong in Rolex, from Datejust to Daytona, and there is a case full of Patek Philippe’s as well, including a beautiful Rose Gold Aquanaut right up front when I was there last. Like I said, nice watches. Just a few Breitling and Omega, and a ½ dozen or so Panerai to round out the mix.
Worth a stop if you’re looking for a watch.

Great selection of vintage and modern Rolexes and other fine watches at reasonable prices. Shirley Doyle is great to work with.

Look no further. If Paul and staff dont have-​or cant find what youre looking for its not meant to be. Superior establishment with an approach to customer service that feels family oriented and trustworthy. I purchased my third piece from the shop yesterday with Tim and it was as smooth as ever. I always get prompt answers to my questions and all the employees seem knowledgable and willing to help. When youre ready to make that next purchase or want to track down something specific this is your vendor. I’ll never buy another watch anywhere else.

They have a good collection. Their prices are more reasonable than those at other stores, but you can buy watches online and get better deals than Paul Duggan’s. I tried selling a few watches here, in a few instances they gave me extremely low ball offers. In one instance the guy said it’s not an authentic watch, he could just said he doesn’t want it, because I know for sure it’s authentic.

I got a great deal on a new watch from this store. I paid cash plus a trade, and needed an extra link, but the bottom line price was a very good deal, much better than I would ever expect from a retail store! I haven’t priced their Pateks, but they seem to have a pretty respectable selection, and I’ve even seen a couple of lovely Audemars in their cabinet. If you like vintage Rolex, they’ve got some great offerings, and while they aren’t cheap, certain watches like the red text Submariner aren’t easy to find, either. I got my money back for the trade-​in, applying it toward a new two-​tone for 25% off retail price. It came with the full 5-​year factory warranty, plus the extra link required to fit my ample wrist at no additional cost. We hit a bit of a snag concerning the paperwork on the trade-​in, but it was eventually sorted out, and I appreciate Paul’s willingness to take care of that. Just a few things to be aware of: If you want to buy here, preferably have cash, and since parking is nearly impossible in downtown Boston during their normal business hours, you may want to have a friend drive you. I certainly wouldn’t recommend taking public transportation while carrying large amounts cash or uninsured merchandise. It took about ten days to get the watch plus the link, and Tim had no problem drawing up a free appraisal for me, which was more than sufficient for my insurer. Overall, I had a very good experience, and I’m a fan!

OK, so my lovely bride of «only» 25 years wants a Rolex for our 25^th year anniversary. As you know «Happy Wife — Happy life» but with 2 College tuitions and mortgage etc. etc. etc… I decide to explore the used market. As you may expect I met all kinds; nice people with small selections, inexperienced people with huge selections but no real answers and everything in between.
After hours researching on line I find a used Rolex forum and they recommend 3 websites — 2 in TX and 1 in Boston in the jewelry building. One TX dealer has a great site but high prices while the other has a substandard site with all prices listed as «Please Call». Are you kidding me? It’s 2014!!! If you won’t give me an on line price than I can’t afford you or have time to play your game.
Then I go to the Paul Duggan Fine Watches site and get a good selection at fair prices. I see 2 that I like and call and get Tim. Tim has 15 years’ experience, was pleasant knowledgeable and flexible with my needs. 24 hours later I am shaking his hand and the proud owner of a gently pre-​owned Oyster Perpetual Datejust. Tim was great, the cost was fair but most importantly I felt as if I was being informed and not sold. The new crystal, gaskets & guaranty made this easy for me. Do you research and try Tim and Paul Duggan, I highly recommend them.

Please seek out other offers if selling/​trading. Pawnbroker pricing and pricks to boot? Thanks anyways, but I’ll bring my business to Newbury St where it is wanted and appreciated.

Don’t bother with this store if you want to sell or trade your watch in. They low ball you SO badly that you are better off giving the watch away. I asked for a price for a mint new $ 30K plus IWC watch and was offered $ 9K! Hahaha NO thanks!!! Will never set foot in this place again

Well I’m back! After doing a review for a tune-​up for mine and my father’s watch.
My husband surprised me with a really nice watch from Paul Duggan’s, a birthday present, which I didn’t expect, there are no words to express how knowledgeable and courteous that this staff is when you walk in the door! Everyone is excellent, helpful and friendly without the attitude! I have known a couple of friends that have made multiple purchases at Paul Duggan, and they are always extremely happy and these people can buy «new» if they want. It says a lot about this place. So if you don’t mind slightly worn and paying less for a high end time piece, this is the place and they can even fix it in house which is another plus!
You won’t regret!

I recently purchased a Rolex Yacht-​master from this establistment. The transaction, however, was not splendid.
First, the upside: The watch is in great condition, it was shipped out overnight, and it is, in fact, authentic.
But the downside… So I found a watch online, then negotiated the price via email. After a string of back and forth emails (nicety-​free on their end…), I sent an email toward the end of the day to confirm the final price. No response. I then received an email the following morning telling me the watch was sold. Strike one. At this point I was aware of one other similar watch the store had available, and I was informed of another. I decided I was interested in the second watch I had been aware of, so I negotiated a price for the watch, including shipping. I was told I would receive a confirmation email with my invoice and tracking information. After receiving nothing for hours, and given that my first-​choice watch was sold out from under me the day before, I monitored my credit card transactions online. When the charge finally went through several hours later, I had been charged an additional $ 40 for shipping. Strike two. I called to dispute the charge, and the woman I dealt with, Shirley (who, by the way, had zero personality and was borderline rude…) told me that was not what she had agreed to, and further, she had agreed to sell the third watch, not the watch I had been negotiating (despite the fact that I had referred to it by its differing series letter all along). She continued to tell me that she couldn’t sell me the watch I wanted for the price we had agreed on. Strike three… normally, but I REALLY wanted this watch! So after responding in a surprised manner, I asked her what she would sell the watch for. She put me on hold, then came back and said she’d sell me the watch for what I had offered, including shipping. I felt a little uneasy about this since the transaction had been quite rocky, so I asked for an invoice to be emailed along with the tracking information. She sent an email with the invoice at the end of her day on the east coast, but there was no tracking information. Mind you, my credit card had been charged. So although it was merely mid-​afternoon on the west coast, there was nothing I could do to follow up until the following day. I called first thing the next morning to inquire. The response was simply, «I thought I sent it to you yesterday, I’ll email it now. Thanks, bye.» Hang up. Again, no personality, no «thank you for your business», nada.
In conclusion, yes, I got the watch I purchased and it was in the condition that was advertised. But service was TERRIBLE and I would NOT recommend this establishment for that reason. When negotiating a $ 6,500 Rolex watch, you’d expect a bit better than this…

If you are spending thousands on a watch here, you better have it checked for authenticity. I bought a watch here that stopped working throughout the first day I had it on. I became suspicious and took it to be checked for authenticity. There was absolutely nothing authentic about the watch! They get one star for the prompt return. I am shocked and horrified that a place as established as this one would actually sell a fake watch calling it «authentic». I paid about half price of a new watch for this one and was sad and dssapointed to find out I was lied to.

I noticed some fog in my watch face this morning after walking to work in the rain. The style of watch I purchased is waterproof, but it is also an acrylic crystal that’s over 26 years old.
Within five minutes, Tim called me to talk about what had happened and how to fix it. He provided some advice as to how to clear out the moisture and told me that if I saw this happen more often, to send it to them so that they could address whatever issue is causing the moisture to get into the watch.
Tim also emailed me as soon as we got off the phone to reiterate my instructions for this evening as far as opening up the watch crown to release the moisture.
I can’t say enough about my positive experience with this seller.

I’ve never been to the actual store but bought my watch 0n-​line. Communicated through e-​mail mostly which was convenient for me. I ended up trading and shipping a Panerai 233 watch for a Patek 5135G. On their site they rated the watch as ⁹⁄₁₀. I would have given it slightly less but close. I did ask for speed pins replaced on the current watch strap but instead they just packed some speed pins. Communication and shipping 5 stars. Overstating the quality of their watch and not actually replacing the watch strap with speed pins 4 stars. I know I’m being a little picky but for someone who spent $ 28,000 on a watch, I think I have reason to be.

I came here to have a watch band adjusted and was treated to excellent customer service. The atmosphere was friendly, all employees were knowledgeable and helpful, and the other customers seemed at ease and well-​known to the staff.
This store is stellar and I will surely return when I am in need of a quality watch.

I’ve never been to the actual store, but I’ve bought a few watches from their online store and it is definitely 5 stars.
Pros: High end watches ($ 1,000 — $ 200,000) for sometimes up to 70% off their retail price. They are trustworthy, have a great selection that is updated every few weeks and you can save thousands of dollars on a high end watch.
Cons: A lot of their watches are pre-​owned, so if you only want a brand new watch, then probably not the store for you. But every watch I have ever bought from them looked perfectly new to me.
Overall: If you’re in the market for a high end watch and don’t want to pay full retail and you don’t mind a previously owned watch, buy from them.