Odessa Instant Shoe Repair

I took a pair of over the knee boots here to have the calf taken in and they came out perfect! I am so happy I found this place on Unilocal!I was a little worried about getting these boots done in general, because I figured it was going to be tricky to do. They fit great and you can’t even tell work was done. The service was very friendly and my boots were done when he said they would be. Good price for a good job! I will be coming back!

Always a quick & easy experience here. Shoes come out as good as new!

After going to several places to check how much it would cost to resole my leather boots, I settled on this one because they offered to do the resoling for $ 55, $ 20 cheaper than the other shoe repair shops. Not only that, they had my shoes done the same day and they came back in much better shape than before. Will definitely come back again!

I use to work across the street at Rockport Shoes when I discovered this shoe smith.
I dropped off my favorite booties that needed the heels replaced in the morning actually before my shift. I got them personally returned by «Odessa» only a few hours after and he did a great job!
Not only did he replace the heels but he also polished the heel base and cleaned my sued shoes for the price of $ 15. A little pricey, but that’s the average of what most Boston shoe smiths will charge these days.
This shoe smith puts good care into fixing the shoe and is very pleasant. I will go back to him for future repairs.

f I could give zero stars, I would. I used to take my shoes to the shoe repair person here on a consistent basis, and I’ve referred about five friends to his business.
I took my brand spanking new Fendi WEDDING SHOES to him to put a pad on the sole so I don’t slip around in them. When I dropped them off I asked Gio to be careful with them b/​c they are my wedding shoes. He remarked at how beautiful the shoes are and took them to be fixed.
When I picked them up, they were covered with black scuff marks with scratches all over the camel patent leather. The shine seemed to be buffed away as well. Normally, Gio presents a shoe he’s worked on to me by showing me what exactly he did. Not this time; when I picked the shoes up, they were inside a shopping bag that was stapled shut without the duster bag they came with. When I asked for the duster bag, which Gio retrieved from a shelf behind the counter, I opened the shopping bag to pop the duster bag in with the shoes. Only then did I see the shoes after they had been at Odessa.
Instead of admitting that something happened to the shoes between the time I dropped them off and picked them up, I was mocked and was rudely rebuffed. In fact, I was told to «stop crying like someone cut my arm or my leg off.» No tears were shed during this discussion, though that really shouldn’t matter.
During the process of trying to recoup the damages, I was met with the following laughable excuses: 1) the shoes came with that «design,» 2) the duster bag they came with stained the shoes — not their fault! (I’m sure Fendi is in the business of selling shoes with packing material that would ruin them), and, my personal favorite, 3) that I must’ve worn the shoes multiple times with denim that bled onto the shoes. I must walk on water, because it’s painfully obvious that the shoes were never worn by looking at the smooth-​textured heel tap.
No one admitted fault for what happened. In fact, the blame was put on me and on the manufacturer of the shoe.
I’m still waiting to recoup some damages in order to replace the shoes, and I look forward to reporting back if that happens.
Update 7÷16÷12 — Odessa has chosen not to respond to my complaint made through the Better Business Bureau.

I had a pair of nice leather boots that needed to be reheeled. The associate working at the Rockport store across the street directed me there. So I figured if someone in the shoe business says he does good work, it must be true. I brought them in on a Saturday and was able to pick them up on Wednesday. I paid $ 25 for both heels to be redone, but now they’re good as new!

Popped in at lunch time as I was waiting to get my phone repaired next door. My dress shoes needed some work. 5 minutes and 5 $ later, brand spanking new.

I’ve gone to this place for a few years, and have never been disappointed. Gio provides excellent care for my shoes — even the cheap ones — with a big smile. Two years ago I took a pair of boots in that LL Bean wanted to charge me to repair (so much for the life-​time guarantee) and Gio repaired them in just a few days. Even then — he knocked the price in half because he was a day late in finishing them. Today, I lost a boot heel walking to work, with no backup shoes in sight. I popped in to Odessa, and Gio fixed my boot while I waited, insisted that he reinforce the other boot’s heel as well, and then didn’t charge me. Amazing!
Take your shoes here — this guy is great.

This guy is fabulous. It costs a bit more to get your shoes repaired (about $ 20 for women’s heels), but it’s totally worth it. The most impressive thing is that he was able to repair a pair of my boyfriend’s Birkenstock clogs that Birkenstock retailers said couldn’t be repaired because part of the cork was worn down. For $ 60, he rebuilt the cork that had been worn down and put new soles on. Expensive lesson to learn, but we will definitely continue to go here (more regularly) for our shoe repairs!

Gio is the only one I trust my shoes to!
As everyone else has commented, he is hilarious, friendly, and does an amazing job. I always find it challenging to find a good coobler, one I can trust. When I moved to Boston two years ago I started using him, and he has never dissapointed. I take all of my Ferragamo, Cole Haan, and Gucci shoes to him!
I always appreciate his professionalism, his friendliness, the quality of his work, and of course the price!

Avoid this place unless you want your shoes ruined. I brought my $ 500 boots in to replace that rubber part that comes between the heel and the ground (which, he managed to do ok, I guess). Then I asked him if he thinks it’s possible to get rid of the tiny spot on the front of my left boot. Now mind you, I asked him to give his opinion, not actually do it. He sais: «Sure, absolutely no problem» grabs my boots and dumps a ton of whatever cleaning solution on both my boots (even though only one had a spot) as I watch on horrified. Even though the boots looked pretty bad after that he said that they will be like new after the solution dries out; silly me I believed him. However after it dried out the shoes looked terrible; instead of one tiny spot I had several ugly, oily spots convering the whole front of the boot. I brought them back and he said he can fix it; 2 days later when I came back to pick up my shoes they didn’t look any better then before. Since my boots where ruined and I was not going to just take them off his hands I asked what we were going to do. His response: «well, you’ll just have to take them like that. Try putting some polish on, maybe it will look a little better». No apology or compensation was offered

I am so impressed with the repair I just had yesterday! I ruined my new boots a week ago when shoveling — basically had a huge gash in the side of my boot, right where they are ‘waterproof’.
The man there was so pleasant, and did an amazing job. The patch looks as if it was a part of the original design and they are back to being waterproof — i test drove them today in the slush!
My repair was not very complicated, but it did look great! I recommend.

To echo the previous reviews, the guy at this store is so fun! Granted, when I’m doing something as mundane as dropping shoes off for repairs, I kind of want to get in and get out, but it’s a little refreshing to have a fun interaction with your shoe guy.
I’ve left a number of my favorite (and pricey) shoes here for heel replacements, etc. Each time, my shoes come back looking fantastic. Also, once I asked if he could re-​heel one pair of shoes within the hour (the name of the place is «instant shoe repair» after all) and he did them right away, while I waited. I think the pricing is entirely reasonable given what I’ve paid at other Boston shoe repair places.
My only complaint: they need a better method of organizing shoes that have yet to be picked up. Every time I go to pick up my shoes it takes the little guy forever to find my pair.

While this guy is friendly, he also ruined a $ 500 pair of boots with the shoddiest heel replacement I’ve ever seen. Avoid.

This is actually one of the few shoe repair places in the area that I’ve found. They do a good job — but the whole Newbury Street location I think really bumps up their pricing. However, the repairs have always been done well, with a nice shoe polish for free. Also, the guy that works here has a great sense of humor. When you ask him how much the total is, he’ll tell you it’s $ 300.