Neide Teixeira House Cleaning

Neide was recommended to me by another woman in my condo. After confirming on the phone and twice via text on a day to come by to see the apt. and give a quote, she cancelled on me last minute. I understand that things happen, but this is extremely unprofessional and inconsiderate for a first meeting. I had planned my day around this meeting, canceling one of my own clients. Not impressed; be wary if you don’t want your time wasted.

Just moved into a brand new townhouse and hired Neide to clean. Her crew chipped the paint, scraped the floor wood work. When asked about it, she refused to negotiate any kind of compensation. In addition she made an appointment to clean, cancelled because one of her cleaners were sick and did not call back to reschedule. Her overall cleaning job is only fair, but she is very unprofessional and discontinued her services.

I requested a quote one week ago, never received a response. Don’t waste your time like I did.

We had Neide and her girls back in May to help us clean up after our absolutely disgusting roommate who moved out. They got in every single knook and cranny, we were so impressed! I’ve had cleaners before who are just lazy and clean around things, rather then picking them up. They got EVERYTHING! They even cleaned out the fridge.
I completely forgot to do a review back then, but we need another cleaning, so of course I’m back on here getting Neide’s number and calling them up!
Thanks for your great work!

Couldn’t be happier! I had a deep cleaning where three wonderful women cleaned every corner of my three bedroom apartment. I had two dogs and a cat, when they left you wouldn’t even know it, no hair to be found anywhere.
The cleaning ladies were there for 2 hours and they cleaned everything down to the our toothbrush holder.
My husband and I are super happy with the amazing job they did!

As work has picked up, my wife and I have fallen behind in keeping up with our place. With 2 – 3 days of notice, we were able to get a move-​in quality cleaning of our 1BR apartment in roughly 2 hours. A crew of three ladies came to the door and did excellent work. They even moved (and replaced) tons of stuff to clean around, including asking if we wanted them to pull out the refrigerator so they could get behind it (we declined)! They hand washed the floors, cleaned all the appliances inside and out, and even cleaned out the dishrack. In short, the cleaning was outstanding with very reasonable pricing. The crew was thorough, extremely efficient, and very nice! I am extremely satisfied with my experience and plan to use this service regularly from now on.

VERY UNPROFESSIONAL. Neide seemed nice on the phone, and her team was supposed to come on a Friday at 2pm. But on the day of the cleaning, her crew could not find my apartment, and they left without ever calling to clarify the location. She texted me after the fact, and when I called her back immediately, she stated that her crew would not come back. I had company coming for the weekend, and she left me stranded with a dirty apartment!
I have been living in my condo for almost 10 years, and it is ~10 min from downtown Boston — no cleaning lady, cab driver, or friend has ever had difficulty finding it. It’s easy to find with googlempas or any GPS app. I would like to give her the benefit of the doubt. It’s possible that she misunderstood my address on the phone or didn’t get my text message with my address in it, but at the very least, she should have called me if her team couldn’t find the place instead of just leaving. I would not recommend her services.

Neide and her crews have cleaned our Fenway apartment every three weeks for the past year. We highly recommend them. They always do a good job at a reasonable price — showing up on time and getting things done quickly and properly. The cleaners have always been polite and friendly. We never knew our apartment could be this clean. Over their first few visits, they scraped away years of grime from the stove and kitchen walls (okay, no more details…). We also have a dog who sheds and drools continuously; the cleaning ladies (maybe they have men working for them, but our crews have always been all female) make our apartment appear pet-​less. They even cleaned the dust off the top of the blades of the ceiling fan. Neide runs the business herself, but she only came the first and perhaps one other time. We arrange the specific cleaning time the day before via text messages. Neide is easy to contact via text and flexible. We are more than happy with their cleaning services.

I am 1000% happy with the work that Neide and her team does. She is completely flexible with her schedule, can come at the last minute (I texted last night and she cleaned my apartment this morning!), and she does a tremendous job. It is such a treat to come home to a sparkling place — from the fridge to the stove to beneath the sofa — it is immaculate. I have been working with Neide for the past year and couldn’t recommend her any more highly. She is also extremely warm and friendly — she makes me not only comfortable leaving my apartment in her hands, but I look forward to seeing her the next time around. I prefer to work with Neide rather than a large corporation. If there is ever an issue (though I’ve never had one!), I know I can reach out directly to Neide herself.

When I called Neide back in August to clean my apartment, one of the first things I specifically asked was if she could give me a receipt for the cleaning, as it was required for my lease at the time. She said yes. After the cleaning (which was okay, but not great), I asked about the receipt. She said she would e-​mail me one when she got home in an hour or so. I never received one.
I texted her that evening and the day after, still no receipt. I reminded her once again and she said she would have her son e-​mail me one and that it was done, yet I still never received one.
Because of this lack of receipt, I had $ 250 taken out of my security deposit, on top of the $ 170 I paid for the mediocre cleaning. By mediocre cleaning, I mean that the bathroom and kitchen looked good but the following was not cleaned: The freezer, oven, top of fans (which she advertises on her website), windows, dusting in general.
Overall, would not recommend due to her not keeping her word and the cleaning was done too quickly for the price.

Amazing cleaning job! I keep my place pretty tidy but I had a busy month and things just piled up… I finally bit the bullet and decided to have Neide get the place back into shape. I’ve never seen it so spotless! I’ve thrown away all my mirrors because all the smooth surfaces in my home now work just as well. I’ve been eating my dinners exclusively off the floor, because I can. I may have a penchant for hyperbole, but seriously this was some damn fine cleaning.
Neide was very communicative, calling me when she was running 10 minutes late and texting to let me know when the crew was done (as I wasn’t home when they left). I’ll definitely be using the service again.
My only conceivable complaint is that her initial estimate over the phone was $ 130 – 160 (based on my telling her square footage of about 750), and she ended up revising that to $ 170 when she arrived. Fair enough that she can’t be precise without seeing the place, but it wasn’t a disaster by any means so perhaps her initial estimates need to be revised upward in general. In any event I was happy to pay what it ended up being, given the quality of the work.

I’m not a person who writes reviews but after my experience with this house cleaning service I felt it was my only recourse. I am only writing this because I called Neide when her employees gave me a different quote than she gave me before i booked her and she didn’t do anything about it.
When I first called for the quote and explained the details of my apartment she told me the fist cleaning for an apt this size would be 140 – 160 and regular cleaning after that would be 90. When her employees finished cleaning the told me the total was 190! I called Neide right away and she said she had quoted me 80/​hour. This is not true. Also, when my husband tried to shave few days after the house was cleaned he discovered his electric razor was broken; a piece inside had broken off inside the machine because it was dropped. I understand these things happen but it would be nice if the ladies let you know it had fallen and possibly damaged. The women who cleaned did a good job but after my experience dealing with Neide I would recommend getting a quote in writing.

We are preparing to sell our house and hired Neide’s firm to do a deep clean before it goes on the market. They did an outstanding job. Extremely detail orientated, taking care of every speck of dust, thoroughly organizing everything inside and out. The place is spotless. I’ll definitely be using her again to keep the place ready for showings/​open houses and highly recommend her.

My roommates and I called a few different places for quotes and even tried out one other service before trying Neide. The first few places were overpriced and the other service did a horrible job. I was skeptical when trying Neide, but she was very prompt in her response time and in setting up a time to come out.
Her cleaning crew did an amazing job at our apartment. They showed up on time and were extremely thorough. I have never seen out apartment as clean and smelling as good as it did after they left.
I highly recommend Neide’s Cleaning Service if you live in the Boston area. The cleaning is fantastic, the price is right, and the response time/​dependability is great.

Neide is wonderful! We just hired her about 2 months ago to clean our apartment twice a week. She has been great, no complaints! She shows up on time and we always come home to a spotless apartment. We already keep the apartment very clean but when she is there she makes it sparkle! She is very responsive to texts and phone calls and is accommodating to any and all requests. We also have two small dogs and she is great with them. They really love having her in the apartment. Her prices are very fair and responsible especially for in the city.
We are extremely picky and precise, and have used other cleaning services before but Neide is beyond the best!
I can’t say enough good things about her! :)

I have nothing but great things to say about Neide and her team! She communicates with me promptly over text (which is SO convenient for me) and is so flexible with scheduling – our first cleaning, at the last minute I had to push her arrival back and she was fine with it!
I’ve never seen our apartment so clean, and she’ll now be coming back to clean our place twice a month. She did a GREAT job with much better prices than anyone else in the area. I highly recommend Neide and her team!

She is friendly, prompt, and answers the phone/​gets back to you immediately! I called last week, and she arrived today 15 minutes early, and called me ten minutes before that to let me know she was on her way. She arrived with two helpers, and the second they got into my condo it was a whirl of cleaning activity! I was, and still am, so impressed with their work.
My place looks amazing & smells amazing — and I will be using her monthly, to keep up with all the little things that I occasionally miss (dust bunny armies in corners, on top of things, and cleaning the shower [I hate cleaning showers]). The price is right, and she’s speedy, professional, and friendly.
If I could give her more stars, I would. I highly, highly recommend her. I will update and edit my review after the next time she comes, as always, but I doubt this was a fluke. Neide and her team are great!

Neide and her assistants have helped clean my apartment for more than two years, and I have always been pleased with their service. Here are my thoughts:
Pros:
–Thorough cleaning every time! (Isn’t this the main point?)
–Never anything broken or missing. Besides a clean apartment, this is most important to me.
–Cheerful attitudes and pleasant correspondence
Cons:
–Very busy, so sometimes hard to book at the time you want. I would expect any good cleaners to be busy and try to book their schedule, so this is not a huge knock.
–Occasionally slow correspondence. This is also not a priority for me, but something to be aware of.
Overall, I highly recommend Neide!

Neide and her assistant just left my apartment for a Spring cleaning job, and what can I say — the reviews speak for themselves, the result is amazing and it feels like all the grime of winter has been swept away. Not only that, but, I am very particular about my stacks of papers and books, etc, and she did a great job off keeping everything in it’s right place. I’m walking around my apartment just looking at all the little corners and bits I didn’t even realize needed cleaning.
I am reminded of the Seinfeld episode «The Statue»:
JERRY: «He really did an amazing job, look! He uncoagulated the top of the dishwashing liquid. (Opens refrigerator) He cleaned out the bottom of the little egg cups. Come here, look at this. (Gets on his knees) He cleaned the little one-​inch area between the refrigerator and the counter. How did he get in there? He must be like Rubber Man!»
Great stuff Neide! I will definitely recommend and call ya again. :)

Neide is great, but I’m not so sure about her team. I stopped using them earlier this year, because over time a few things got broken and they didn’t tell me about it. I had to bring it up, because I thought they stole from me. When it turned out to be broken stuff, I was annoyed it wasn’t brought up in the first place.
I think Neide is honest & sweet– but her crew was different each time & I thought at least a couple of them were sketchy. I don’t want to interfere with a person’s living, but I think she got too popular & maybe had a hard time keeping up with success.