Mandarin Oriental – Boston

I was trying to pickup a customer from the hotel, suddenly a guy name Alex jumped in front of me and knocked on the window so hard asking me to leave, Alex is the Doorman, you know the doorman usually has to reflect the service inside the hotel and keep everything in order outside the hotel by been nice and helpful But Alex was ready to fight. I was going to report that to the management but I decided to write a review instead.
Thank you for reading

First time staying at this Mandarin and what a wonderful hotel… location is wonderful connected to to the Prudential and easy access to everything. The hotel was top flight and everything that would expect from high end stay. Tech wise this is one of the best hotels I have stayed at. They are on top of everything.

Rarely do I write a review while I’m still at the place. But I am so impressed with the Mandarin. Checkin was a delight, the bar served an Amazing white cosmopolitan. The rooms are stunning. A quiet mix of modern and cozy.
Add all this to a perfect location and you need not stay anywhere else if you are visiting Boston.

So this is my first time to Boston And my first stay At a Mandarin O. I must say this has been such a pleasant exp. The staff here is super friendly and accommodating. As far as the room goes, everything was laid out perfectly! Fresh cut apples and bottled water. Nice soothing music. Huge soaking tubs (so relaxing) Also the hotel is very close to some nice high end restaurants. Great stay! Will definitely come again that’s for sure!

Ended up here after a night out with a few colleagues and I had been walking around all night from 1 place to another & ended up here for Drinks & Desserts.
Sat at the bar, Nice environment & had a good time. Bartender was a friend of someone in my group & was overly accommodating to others in the group who wanted to ask several questions & try several things. Spent about an hour here, it was a nice time.
Would love to come back for dinner some night as the menu looked very appealing

This hotel really provides an incredible experience through expert observation and attention to detail. Your reservation is correct, your bags placed in your room, special welcome tea service is delivered. The turn down service turns your room into a sanctuary for sleep. What I especially love about this hotel is the attention to the little details. For example one night I used the bath salts in the tub, the next day the maid seeing I used them put 2 new ones in. You just feel taken care of. The staff truly tries to get to know you and your preferences to give you an amazing stay. I love this hotel.

I didn’t stay at the hotel, just went here for a business event in the ballroom. The food was amazing. Extremely high quality. The hotel was immaculately clean, and the design of it was very modern and sleek. I probably couldn’t afford to stay here overnight, but I’m glad I went to the party so I could somewhat experience the Mandarin. Very classy and professional. Would definitely go again.

I attended an absolutely posh Christmas party that was held in the gorgeous ballroom. The service was unbeatable. As usual the staff was hand over foot high class.
This venue is one of my favorites in that the service, food and décor is always beyond expectations. I love the fabulous cocktails. They will get you in the spirit to party no doubt.
The attentiveness you receive is exceptional. They are quick to serve your every need. Of course, you pay dearly for this luxury, but sometimes it is just with it to get a little extra comfort and class. It is in an endearing part of Boston that I love to leave the hotel and walk. Quintessential Boston experience.
If you have the extra cash, get a room here after a big event and make it a mini holiday. It is truly an experience to treasure.

We were excited to stay at this hotel for a one night staycation, but were woefully disappointed. We arrived in our street clothes as we were coming directly from home (and our two young children). We were barely given a second glance as we opened the doors for ourselves and let ourselves into the lobby. The front desk kindly offers tea to be sent up after check in. We waited in our room for 1 hour before finally calling down and reminding them that they forgot it. We dined at L’Espalier for dinner and were more formally dressed when we came through the lobby. Suddenly, my husband and I were warmly greeted and awarded subtle nods of approval. After returning from dinner, we went to rent a movie only to find that there were none available via the TV itself. We called down and asked for the movie list (a list of 20 – 30 semi-​older titles), then waited with baited breath for the DVD itself and DVD player. It, once again, never arrived leaving us to pick a random movie on cable to watch mid-​way through to close out the night. Upon check-​out, once again in street clothes, we were promptly ignored as we walked past the front desk/​concierge area. We made our displeasure known by speaking with the manager. She was immediately defensive and seemed ill-​prepared to deal with constructive criticism (this being her 3^rd month on the job), so much so that she asked for us to wait 5 minutes so that we could repeat the entire story again to her superior. This after telling us that the reason we might have been ignored by the staff was because ‘they didn’t know us’. We decided to not waste any more time.
Overall, the facilities themselves are beautiful, but for the price, you’ll be much happier with the service at the Four Seasons. There, you don’t have to dress like a Kardashian at 9am in the morning to get a kind look or a sincere «Good morning».

Met 2 friends at the WBar at the Mandarin Oriental last night for drinks and to catch up. Service was deplorable. We literally had to flag our server down to order drinks, to then order food, and finally one of my friends literally had to get up to find our server chatting with other servers in the back bar, to get our bill. The drinks themselves weren’t even up to par of an upscale bar. I ordered a specialty drink «Spring Sangria» expecting slightly sweet and refreshing and it tasted like a whiskey sour. While the bar area itself was very attractive, there are too many other upscale bars with impeccable service out there. We won’t be returning.

I love this hotel. Extremely relaxing, in every possible detail. There are two top luxury hotels in Boston– this one, and the Liberty. While the Liberty is more of a party style, boutique young dark design, the Mandarin is quiet, spa oriented, hong kong. The rooms are designed brilliantly. And they have the beat spa in New England. Also, This is of course the best location in Boston.

Oh you sexy you… Mandarin… you’re simply fabulous!
The new friend that I met was well loved by his company thus they put him here for a week … über jelly! Anyway… the last time I was at a Mandarin was in SF with the sis… and their «M» bar is nothing short of excellence! I’ve known that they can make drinks and it’s no wonder that they didn’t disappoint in Boston!
We ended up hanging out here the rest of the week AFTER the conference sessions… was able to try out their cocktails… I became a fan of their «Mobos Mule» since it had «Hanger One Mandarin» (reppin’ Alameda CA!!!) of course I had to share that with the group! Another close favorite was the «Monsieur» champagne cocktail… something about lychee that makes everything oh so delicious!
Overall… well staffed… friendly… exudes class and you can’t go wrong (I mean you pay for it duh!)

I did not stay at the hotel overnight, I merely attended an event here, but arguably one of the more «important» events of my life. Suffolk Law hosted «Barrister’s Ball» here for graduating students.
The Ball was held at the Mandarin’s Oriental Ballroom. The Ballroom was gorgeous: huge chandeliers bathed the room in a warm glow. The hotel provided a stage for a live band, and 6 full service bars provided refreshments to guests. Patient and attentive waiters roamed the room with crab cakes, steak tartare, risotto and wild mushroom balls, and a few other hors d’oeuvres that have slipped my mind.
I usually hate attending events at fancy hotels, because often the staff treats visitors poorly, NOT THE CASE HERE. Everyone from the doormen, to the front desk clerk, to the waiters and bartenders were lovely. I don’t think 10 minutes went by without someone from the staff congratulating me. I developed a particular affection for the front desk clerk, who every time I walked by said «welcome back» or «have fun.» I realize that a mere welcome doesn’t sound like much, but when you just have gone through the toughest three years of your life, and your currently experiencing a roller coaster of emotions, a friendly face can really make your night. The entire staff made me feel special.
I want to extend a thank you to the entire Mandarin staff for helping create a memorable night.

If only every hotel could be as classy as the Mandarin! I have a tradition of coming to this particular Mandarin for a chocolate martini after dinner ever since week 1 of it opening. Just a special moment and memory created each time I visit. Just wonderful!

Finishing a three night stay here and it was simply fabulous. I’ve been lucky enough to stay at some of the finest hotels in the world and this compares favorably with the best of them (in fact, I can think only of the Elysian in Chicago as a US equal, and I haven’t stayed there since the ownership change). Superb staff, sumptuous spa, immensely helpful concierge, spacious room, excellent location… truly could not have been happier. When I write a review I try to identify the worst, or least best, issue… I’m struggling with this one. [Oh, okay, when I left the hotel at 9:15 this morning they had already cleared the comp coffee station in the lobby… that’s the best I got.] We have a new favorite in Boston!

From the time I checked in on to my checkout my stay here was great. The staff were Very professional and friendly. They greeted me by name and showed me to my room. The room was comfortable and equipped with all the standard items for the Mandarin, iPhone player which also charges, iron for last minute touch ups and an in room safe. I am a bit of a stickler for bathroom toiletries and I appreciate the fact that they have not only shampoo but conditioner as well. I do miss the Hermes bath toiletries they used to have but things change…
During my stay I became a little sick and the staff were so nice, especially the room service staff. The gym was well equipped and clean. I also had a massage in the spa which is very good sized for an urban spa.
With the Mandarin you get tasteful décor, well trained staff and a great location.
Room Tip: I think all rooms are good but I would prefer to be on a higher floor where it is a bit quieter.

First of all, you would never know that this hotel is a supposed to 5 Star, you could put a «Quality Inn» sign in the front of it and it would be just as believable. It’ simply a big piece of concrete before you step inside and see much better.
The one thing that’s repeatedly bad is the front door staff. They engage passer’s by in conversation, and if you stop to respond, they’ll pretend they never started the conversation in the first place. And heaven forbid you ask a question in return, they’ll play 20 questions before giving you an answer. They must be bored as hell.
I’ve been to some functions here which were of the Mandarin Standard, but overall, they need some improvement, especially in the «service» department!!!

Very Nice Hotel And Very Friendly Staff.
I’ll Try it again when I’m in BosTon.

Boston is a quaint village that served as an important center of anti-​government demonstration some 200+ years ago, but has really struggled to differentiate itself since then, as more serious cities like New York, Los Angeles and Seaside Heights have risen global prominence. However, there are times when business forces one to travel north to that haunted wasteland of American history and that’s the position I found myself in recently.
Despite my misgivings about the territory, I found the Mandarin Oriental to be excellent in nearly every aspect. The rooms are spacious and well-​kept, the staff pleasant and professional, the complimentary tangerine tea they send up to your room at check-​in fruity and delicious and significantly close to ideal tea temperature. It’s surprising that such luxury can be found in a town where fashion is dominated by Red Sox jackets and hats, but there you have it.

I’m reviewing the Mandarin solely on their function hall. My company had their annual holiday party here, about 300 people. This hotel is very high class and elegant. They greeted us with glasses of wine and champagne, our choice. Creative and sometime delicious appetizers were passed around. They had us in a large room prior to going into the dining area, this room had a bar at both ends. There was never a problem grabbing a drink.
In the dining hall, everything thing was set up perfectly. There was room for a band my company hired as well. For food I had scallops topped with cavier as an appetizer. for the entrée I ordered the Black Cod with Miso with Sweet Potatoes. Both were excellent however I don’t know if that is a good combo. On the wait out they had assempled a dessert table that had such variety it would have made Willy Wonka blush.