Lord & Taylor

Five stars just for reliability. Whenever you need a specific article of clothing (a purple knee length dress, green sleveless blouse, or khaki pants, etc.) L&T is sure to have it. It’s definitely been a lifesaver more than a few times!
They have a wide selection, but sometimes they sheer size of their inventory can be overwhelming. Their customer service could also use major improvement — lines are often long for checkout, and it’s virtually impossible to get help from an associate. You’d think the employees would try harder for commission…
But nevertheless, this is hands down the best store to find young, vibrant work appropriate apparel at a HIGH quality. They also have cute selections for going out or just casual wear. And great shoe department!

AVOID the WOMENS SHOES section. The employees like to be very slow and are more impatient than yourself. It probably takes 30 min to even find someone who’s willing to help you, and then another 30 min for them to find the shoe that you want. They then tell you they don’t have that size and are unwilling to go back and check for the same shoe style in a different color. Worst customer service ever. I don’t understand why I’m on the receiving such hostile attitude when I’m only asking for the size of one shoe style! They are either severely under staffed or they hired angry people to scare off all the buyers. I then tried to see if someone else would help me, no one else would because they didn’t want to steal sales from each other. Therefore, I didn’t even purchase anything and just wasted my time.

Mary Jane was our cashier on Sunday. She was such a delight! Very friendly and greeted everyone as they got in line telling them that she would be with them shortly. She was absolutely wonderful!
I wish we would have been greeted on the sales floor, that would have given a 5 star rating but seeing how busy Mary Jane was, I know she was not able to. We did not see anyone else around.

I received a gift for the holidays that needed to be returned. I made the mistake of going to this store. There was no one in the store, yet two of us had to search for help. The woman in Intimates was rude. I asked what pajamas they had that were warm; she gestured and said, «the middle center rack.» She did not offer to help me find pajamas (the ‘center rack” had nightgowns only). As I searched for pajamas that were priced similarly to the returned item (again, no offer of assistance-​yet no one else was in the department), I found something I liked, but wasn’t sure of the price since it was on sale. I asked the rude woman if she could tell me the price. She scolded me for not using the price scanner and, «it was a good thing I wasn’t busy and had a line.» Jeez, this is customer service in a pricey store?! At that point I just wanted a gift card. Do not, do not, waste your time in this store.

Uninspired merchandise, blasé displays, distracted staff, disheveled assortment… sounds like taking a page straight from Macy’s playbook. Was browsing shoe selection for winter boots and literally could not find a single interesting pair. Mass brands at designer pricing, lack of designer brands and crammed layout makes the overall experience an episode of Survival.

I was in the childrens section searching for Christmas outfits for my two children. The sales associate kept passive aggressively pushing display shelves she was arranging (large fixtures) into me and shoving piles of clothing onto any rack I tended to touch to start shopping. She was clearly agitated and kept saying «excuse me» abruptly and in a very rude tone. Finally after about 20 – 30 minutes I put down all of my selections on her last fixture that she almost dropped on my foot and started to walk away shaking my head when I heard her yell «EXCUSE ME!!?» I walked back to her and she asked if I wanted any of the things I left. I said «nope!» She then laughed and asked «because your white-​ass can’t afford them!?» I shook my head, (biting my tongue to what was about to become a baaaad legal situation) and walked out. (Half laughing at the baboon she made herself out to look like!). I called the store and never got through to a manager or a voicemail so I will continue to try so here’s a Unilocal review to give you a sense of the trash they hire at the Boston store that is always a sale-​like mess with gross employees.

This store is a cut above Macy’s (not hard, I know) and has a genuinely nice Men’s staff. The woman’s departments seem to have trouble with service. The buyers for the Men’s clothes are very good and the Men’s suits department is no nonsense and friendly. Some are veterans from Filene’s like Charlie, who knows his stuff and take the time to get the tailoring right for you. If you are a young guy new to shopping for suits this is the place to get service that is more affordable than Brooks. Their in house brands of casual clothes are great, they have decent designer sweaters, and okay outerwear. The company doesn’t know how to run Women’s or Men’s shoes, as every woman I know has been through the gauntlet. In this respect that is the only department that has the same bad service as Macy’s. Otherwise, in Boston, this is the only full service department store that the average person can afford that is run pretty well. Missing: properly situated and well run shoe departments, a café, at the counter gift wrap, and fashion advice for some of the younger staff who are not paid enough to dress up to your store’s standard. L& T: time to give your staff a clothing allowance and promote fashion!

Descent women’s size section with good sales. Just a small collection of names but pretty pieces. I got a nice Micheal Kors blazer here two years ago. Definitely worth a quick 20 minute power shopping event before your flight.

Excellent, caring management. Customer satisfaction is L&T primary concern.
We regularly get coupons in the mail and discounts even on sale items.

Terrible customer service, especially in men’s store. If you are speaking in a language other than English you immediately get branded as a tourist and get the kindergarten treatment where you sit down and let the grown-​ups sell you stuff. Save yourself the treatment and go to Natick or Burlington stores instead.

I generally despise department stores. I hate the «overpriced but everything is on sale» scam and especially hate the ladies at the make-​up counters. So sassy!

I came in here today to buy a last minute formal dress for this evening. The staff in the formal dress section was rude and unprofessional. The girl I asked to put my clothes in a room was unhelpful and short with me. Worst of all, when I went to go to my room with my dress on the door, another sales girl was in the room trying on clothes! During her shift! And then yelled at me for walking into my own room, that had my dresses in it! The two sales girls got into a verbal argument right in front of me, without an apology or anything. I will not even be bringing my business back here, and if you are in search of a formal dress, try any other option before you come here.

I was told that Lord and Taylor was the East Coast version of Nordstroms and whoever told me that could not be anymore wrong.
I’ve shopped here on numerous occasions and if I could give them no stars I would. The customer service in every single department is HORRIBLE. The people who work here are extremely rude and I will NEVER shop there again.
I called today to ask about a pair of shoes and the woman on the phone said «I don’t THINK we carry it,» when I asked her if she could check in the system, she snidely replied that they don’t have it so it she wouldn’t check. Later, I found the shoes on their online store and called again, but somehow (magically?) they had them!
Seriously, if you have a retail position, don’t push your bad attitude on your shoppers.

Worst customer service in all of Boston.
Go to Burlington.

Like a more upscale version of the Macy’s downtown, but not as upscale as the Saks Fifth Avenue right next door to it. Very clean. Nice customer service. Connected to the Prudential mall. Mens section is on the first floor, women’s is on the second.

As a West coast guy, it’s not often I see a Lord & Taylor! In fact, the last time I set foot in one was in the mid-​west.
Thank heaven that Boston has a good one! The sales prices were undeniable and bid the «come hither» on me and my wallet!
I walked away we huge saving, first rate clothes, and satisfaction indeed!
Can’t wait to return!

Even though I used to love this place, recently the sales/​service & the way sales associate work at this location has really gone down the drain…
The staff used to be really helpful & knowledgeable, but now on my most recent visits the guy at the checkout desk just wouldn’t stop laughing at some joke a co-​worker of his made. He had trouble figuring out how to use the discount coupons (seriously this place offers coupons like candy & u don’t know how to scan them in the proper way). In addition he forgot to scan the 20 $ off coupon i had handed him, even though he said he had scanned it (i only found this out later when I got home & looked at the receipt, my bad should have done that at the location). Needless to say all the items i bough on my last trip are going back for returns/​refund.
Other than that they have renovated this location & the new look feels more open & spacious. That being said my last trip won’t put me off this place completely & i will still be coming here to shop (whenever they have reasonable deals going on, that is)…

As Bette was famous for saying, «What a Dump!» I mean literally. I’m not speaking of the clothes or the merchandise, but the physical condition of the store was like using Walmart fitting rooms. Or a Zaïre.
One customer was even browbeating a poor sales clerk about the trash on the floor: tissue paper, hangers, foam what not, crap everywhere.
It’s Lord $ Taylor y’all? I haven’t stepped into one since I lived in Chicago and it was pretty fresh and pressed and layed to the side.
This was like Filene’s at Downtown crossing years ago.
Ah, where’s a Nordstrom when you need one?

Came here Thursday night after the gym in the hopes of finding something in the undergarment department. I was all ready to try on different styles, and have the staff help me find something new because what I previously wore, was discontinued.
I asked the only woman working in the lingerie department (and I was the only customer at 7 PM) and she blew me off every time I kept asking her questions about what the store carried. She kept saying «just look at the sale rack» and would gesture to her left. She did that 3 times, even as I was saying «Do you carry such and such label?» and «Do you have any that are this type of fabric?»
Staff and service are deplorable. 6 months ago I returned a pair of mens sweatpants the day after they were purchased, only to have the salesperson make some huge scene claiming that they had been worn because he thought he saw a spot on them. How humiliating. I actually got the store manager involved in that particular instance, because I was treated like a petty criminal.

What don’t they have at Lord & Taylor. The store is completely packed with clothes, shoes, make up and accessories.
The problem is… it’s a nightmare during their big sales. The shoe department looked like it was ransacked. I couldn’t spend more than 5 minutes in there without getting a headache. The clothes weren’t organized at all. The sale prices were really good, but you really needed to have a lot of patience to dig through the hundreds of messy racks.
Great place to shop if you know what you’re looking for. Can get pretty nuts when they have their big sales.