Logan Airport Terminal B

Clean, modern and efficient! This place has a good layout, and helps you pass the time when waiting. Wicked Pissah here! Boston, you know how to do transportation!

Limited seatings and not enough places to charge phones. Clean and nice though.
I would hate to have a long connection here. Please do some customer experience assessment work!

Flying vehicles aplenty.
I’m not sure what a 5 star airport looks like but Logan is easy to navigate, parking is ample and the TSA pat downs are delivered with a smile (and warm hands).
The have the obligatory Hudson news ever 70 steps in case I want to know what it is like to purchase a $ 3 candy bar without visiting a cinema.
The bathrooms are clean, well I can only attest for the men’s, and outfitted with those Dyson hand dryers that almost dry your hands in 12 seconds.
I find that all airports have the same smell and this is where I feel Logan could really set itself apart. They need to develop a quintessential Boston smell and pump it through the air ducts.
They have loads of food options, all of which I’m sure are marginally better than what your flying bus will offer and at prices that will give dining at the Top of The Hub a run for its money.
So next time you are looking to fly out of Boston, fly from Logan (I’m pretty sure it’s your only option anyway)
Safe travels and remember to drink plenty of water.

Bad experience with a man name KETAMA, who has awful attitude. He rushed and pushed my mother (a sixty year old lady) to the security line that almost got her fall down. When I asked him to stop pushing, cause it was dangerous, he started cursing nonstop. He also claimed that he was the top manager in the airport that no one can manage or supervise him.
It is very bad and unprofessional attitude that made logan look bad.

Really impressed by the TSA employees here. It was early and cold and they were all in good spirits and smiling. Much appreciated. Keep up the good work.

Bottom line: Like any airport but worse
This review is specifically for the Virgin terminal. The bottle filler is comically slow except no one was laughing. Since it was so slow a long line formed to add insult to injury. This was also the experience at the small concession stand, Così Pronto. Well I think that’s the name; there was tea blocking the name. In the defense of Così, there is only one person working and having two employees would not make it any faster or easier.
At least the experience makes me anxious to get home.

I’m flying US airways and I have to tell you it’s not Jetblue. The guy at the kiosks did not understand my question while I tried to ask him several different ways. The line through security looked long but I got through in 10 minutes and then needed a glass of Riesling at legal sea food. Boarding was a bit unorganized since there weren’t many announcements. Ppl need information! My carry on needed to be checked even though at security it fit into the dimensions. I get on the plane and there’s probably 5 spots for luggage. If my bag gets lost I’ll be so upset! Ugh. Have faith the system works. I save a few extra dollars but I usually regret not flying JetBlue. –_–

Of all the stateside airport terminals I have been in, this one might be my favorite. It’s clean, well lit, they have all the staples (food, coffee and touristy stuff), the staff are friendly and security moves very quickly.

I’ve been to this terminal many times for years and the last time was 2012, when it was old and really outdated. Last week, I had the pleasure of coming back and seeing what a drastic difference it is now.
The place is clean, security line wasn’t too bad and not too long. The securities were really kind to our kids and even started a conversation with us about their kids. The amenities have improved drastically in a sense that the restrooms are cleaner, there are more outlets for people to charge their phones and laptops and more restaurants for us to choose from. HUGE difference from 2012.
Best of all, when we went, it wasn’t loud, rowdy or cramped, it was rather easing us to a pleasant trip. Keep up the great work, Boston!

Efficient process through security. Pro TSA folks here. Good retail options within security. Near B-​26, find a Peet’s coffee & tea along with a Legal Seafood’s and a news stand.
Well lit — modern amenities include abundant USB & 110 along with gratis (and strong) wifi.

I normally try to cut my airport arrival time as close as possible without missing my flight, but I definitely wouldn’t mind getting HERE early. Lots of high quality dining options (illy, legal seafoods x2, au bon pain, etc) and little stores to shop around at! Water bottle refill stations at most of the bathrooms and interactive touch-​screen directories. The chairs at the gate are pretty comfortable too
I stopped by on a layover so can’t speak as to the security line.

Bueno, para ser una de las puertas de entrada a USA la verdad que esta bastante escueto este aeropuerto.
Es viejo, y grande, por lo tanto si tienen un vuelo en conexión como fue mi caso van a tener que caminar mucho de una terminal a otra. Hay algunos cafes, pero nada muy grande, todo muy de paso.
Lo peor es la conexión a internet! La primera media hora es gratis, después tenes que descargar alguna aplicación para tener otra media hora gratis, y así sucesivamente. Lo bueno es que en la compu solo tenes que acceder a una pagina, no hay que descargar nada, pero en el celular es un parto.
Para semejante aeropuerto en una ciudad tan importante esperaba algo más moderno y mejor organizado, pasar por seguridad también es lento y tumultuoso.

Wow, I hadn’t been in this terminal for a while til recently and have to say, I was totally impressed! Everything was spic and span and they added «Berkshire Farms Market» which is super nice (not only for an airport shop but in general! — see my review). I also really appreciate that they have chargers on practically every seat which not only include regular outlets but USB outlets as well– nice touch! What else could one ask for in an airport terminal?

This airport needs upgrading especially with electric sockets… everyone has a gadget that needs charging so they need to make sure all sockets are working… in California a lot of chairs got their own charging station.
The plus were the airline staff who helped us and went out their way to make sure me and hubby were taken care of since our flight was cancelled. Kudos to United Airlines staff and Aer Lingus staff :-) we didn’t lose our luggage.

Probably my least favorite terminal at Logan — for a laundry list of reasons. But I will try not to bash my hometown Airport’s terminal too much no matter how I dislike it. But then — if I give it a thought, the inside is much better than Virgin America terminal of LAX.
My big pet peeve is the horse shoe entrance to the Terminal itself. No matter what the time of the day or night, the entrance /​exit for Terminal B is almost always very crowded. So whether you take an über in or someone is dropping you off or it’s the wonderful Silver line from south station — everything gets stuck in the terminal B.
That tiny bit of issue aside — the terminal itself is fairly good. The options for dining and wining are quite a decent selection. I like the Admirals club near gate 11. The terminal overall is pretty clean and tidy. Housekeeping does a very decent job with the restrooms and the areas around the gates.
One can always hope for terminal B to follow the footsteps of terminal C and get better in the days to come. Fingers crossed.

Even though it was Christmas Eve, the staff were all super nice. Kinda like they accepted that they had to work on a super busy day where people would be anxious and made up for it by being happy and optimistic anyway.
Everything went quickly, except the check-​in, which I don’t blame Logan for, I blame US Airways. Self check in where they yell your name to get your bag? Just a pile of people with huge suitcases waiting for their name to be called and no one can get to machines. But I digress…
Food: No dunks past security? APB had staff who seemed confused and upset that I asked what kind of cream cheese they had and then upset again when I asked where knives were (around the corner).

Free wifi makes this Terminal a bit better than most.
The staff are friendly and helpful and the restrooms are clean.
There are plenty of seating here for while you wait on your flight. Not bad at all.

The American Airlines/​US Air Terminal B area at Boston Logan has improved enormously. The TSA security area is much larger, they have renovated the space nicely and added more stores and food options. You can now walk around to both sides of Terminal B. The part that was left out of this renovation was the two gate Jet Blue and Virgin America section which us still as grungy as ever and does not have TSA Pre. I fly Virgin through Boston all the time so I hope this is updated soon.
Only 2 stars till they fix the Virgin and Jet Blue Terminals.

Terminal B is very new and modern. It has free wifi just like the rest of Logan. Security takes forever but the short walk to the gates makes up for some of the time loss. There are not as many shops and food options once you pass the security check point. However, there are plenty of power outlets and comfortable places to sit and kill some time.
I am loving the automatic check-​in system at the gate. It’s very efficient. All information is shown on a flat screen at the terminal. I no longer have to bother my fellow passengers to inquire what group is current boarding.

I’ve pretty much given up on major airports as being anything but barely tolerable. Amidst a sea of negatives, the one shining moment for me was when I discovered new seating in the waiting area with chargers and adaptors under almost every seat. Other than that… the highlight was leaving.
It’s not entirely the airport’s fault. Whatever they’ve done to remodel and build upon a previously faulty design and much smaller flying population doesn’t excuse the airlines from providing exhausted employees with bad attitudes who make us wait in long lines for delayed flights. Logan is well designed as far as major airports are concerned, so I’ll give them that.

This update primarily focuses on the new United part of the terminal. Now that Jetblue has constructively expelled United from Terminal C, pretty much all the legacy carriers (save for Delta) are all pushed into this terminal.
However, all is not dire with United’s departure from C. United has a new terminal area and it’s rather nice. I like the more sleek and modern look of the new gate area. Checking-​in at the gate is more efficient with the new machines that allow self-​scanning of boarding passes two passengers at a time (when the machines work). I had no trouble finding a seat with the replete number of them in the waiting area. The United portion offers an adequate amount of electrical outlets in the United section, which is an upgrade to some sections of the airport that haven’t progressed beyond the Industrial Revolution.
Lastly, the United section has an abundance of food/​shopping options, though I didn’t try any of them as I was catching a 6 am flight. Pretty much many of the amenities that are standard with newer terminals are here at this part of Logan.
A good thing about the new gate area for United is now the US Airways area and the AA area, both used to be separate, are now joined together post-​security. That means, if you had to connect from an AA flight to a US Airways flight, you don’t need to go through security again, which would be a major pain. So all three airlines have their own connected gate areas, which make for long wanders around the terminal to stretch those legs.
Taxis are now at the old Terminal B garage, which is in the middle of the terminal. So just cross the sometimes dangerous thoroughfare to the taxi stands.