JW Waterproofing

My father hired this contractor to waterproof his basement and install an in-​ground sump pump.
Approximately one month after the work we had heavy rains and the sump pump they put in failed (Or never worked at all I should say) and the basement flooded and a lot of items of both monetary and sentimental value were lost. The whole basement was trashed under about 18″ of water.
With nearly every rainfall the basement still leaks in about a half dozen spots. Quite literally… it leaks exactly as much as it did before they work they performed.
They did eventually come out to replace the non-​operable pump they installed… about six weeks, 4 e-​mails and 3 phone calls later.
After last night’s rains from that tropical storm… yup, you guessed it… the pump failed again and the basement flooded.
This is not opinion, these are objective facts. Please form your own opinions from them if considering using this company.

Our condo. mgmt. company hired these guys to replace the brick stairs leading to our front porch. They promised they’d be finished on a Thursday and when they hadn’t finished by then they returned on Friday. With only 1 of 4 total steps completed, they started packing up at 2 PM. My neighbor asked them if they were going to lunch or leaving for the day and the answer was that they were done for the day. Would they be back on Saturday, then? Nope!
I contacted our mgmt. company to see if I was being crazy or if it was a little odd to leave at 2 PM when the job you promised to finish yesterday wasn’t completed and they also found it unacceptable.
Our mgmt. company got them back on Saturday but whomever they sent was grumbling to my neighbors about how someone made him work on a Saturday. The stairs, although technically up to code, aren’t the same height or depth so every time you climb them you stub your toe, step too high, or trip up or down. JW says the porch was crooked and that was the best he could do. Interesting because the last set of stairs were perfectly even… wonder if it had anything to do with the fact that we made him come back on a Saturday? So he gives up 3 hrs. on a Saturday and I have lousy stairs for the next 10 yrs.