Jos. A. Bank

Apparently two-​stars is going to bring UP the rating of this place.
I could have lived with giving me the wrong studs and cufflinks. I could have lived with my friend’s tux being absurdly short (hell, it was kinda funny). But not keeping my sizes on file so I have to get re-​measured for a third time??? Unacceptable. Read these reviews, management.

I would not recommend this location. This was my first experience with Joseph A. Banks and it was for my wedding coming up in two weeks. In short, some of the sales persons are better and some are worse. I got stuck with a worse one, unfortunately. The prices seem to be fair, but really only if you are able to take advantage of the «Buy one get three free sales.»
I entered the store asking about tuxedos. I was shown a tuxedo that my fiancé liked and we purchased 3 of them (one for me and two for my groomsmen). I also picked out a suit of equal value given the buy 1 suit, get 3 free deal that was going on. I gave them the required measurements and I was advised that they would order the suits and we would then have to be fitted. I later called to follow-​up and was told that they do not carry that suit in my size, a 46 long, which, as far as I understand, is not a weird size. I then went in for another look at tuxedos and was forced to pick one that was less desirable, and was subsequently cheaper, however, because I picked one of the free suits at equal price to the first tuxedos, I did not qualify for a price reduction. It appeared that they only had two types of tuxedos.
Come to find out, while my future father-​in-​law was getting fitted at a Joseph A. Banks Tuxedo specialty store, that the location I was buying from had not sold me tuxedos, they sold me suits from their High-​end line (That kind of look like tuxedos). My future father-​in-​law had the Tuxedo place look up my order, so that he could get a matching Tuxedo, however, they discovered that I was not buying tuxedos for my wedding. In retrospect, it feels like this location downtown did this simply to get a sale from me, a customer depending on their expertise.
Since I purchased the suits, the location has instructed me several times that suits would be available for pick-​up on certain days after they were tailored (over $ 200.00 additional in charges). Each time, I was told that the suits would be ready, they weren’t. One of the «tuxedos» still doesn’t fit one of my groomsmen, but they sent him home with it today anyway stating «I guess that’s just how it fits»
Clearly the prices are structured such that you would only purchase this quality of suits if you were able to get 3 more for «free.»

THE WORST! the store blows, the people in there are the laziest people I have ever met. they don’t try to help you, they don’t ask if you need help. they are lazy about tailoring your suits then they do a horrible job! NEVER GO HERE.

I bought a suit here recently as part of a wedding party and had nothing but frustration with the staff and experience. The suit was delayed several times with no explanation (almost missing the wedding date), the manager didn’t return calls, and the overall experience working with them was one I wouldn’t wish on someone preparing for a wedding. The other members of the wedding party shared similar stories, and we all share the recommendation of not shopping here.

I popped in here for the first time a couple weeks ago to see what they had for sport coats, since I had heard that they have regular sales. Sure enough, they had a 70% off sale, and though it still cost $ 200 for their «Travelor» sport coat, I thought it seemed to be decent quality and it had a tailored (slimmer) fit that I had been looking for. The salesman was very patient with me as I tried on several coats and gave me a couple recommendations, after which I settled upon one I liked.
So why 2 stars? Well, I told them I wanted to get the sleeves tailored since they were a little long on me. I was told it would take 2 weeks (!) but I wasn’t in too much of a hurry so I said what the hell, ok. The guy who measured the sleeves and marked them for tailoring came over and left before I could ask any follow up questions. I told the salesman that the marks seemed a little uneven, and I asked if they could be redone. The salesman said most people have slightly uneven arms, and the measuring was done the way it was supposed to be done, despite my protests that I’ve never had that uneven arm issue. He assured me that it could be re-​tailored if I wasn’t satisfied.
Well, 2 weeks later I gave them a phone call and they said the coat was all set and ready for pickup. I stopped by, tried it on but since I was in a rush, I didn’t inspect it too closely. Upon closer inspection later, the sleeves were uneven just as I’d feared, and a little bit shorter than ideal, so any amount of re-​tailoring would probably make it even worse. The sleeve buttons were not re-​sewn in a good line either. I’m pretty much stuck with the coat because I have an event in a week I need it for, but needless to say I’m pissed. I definitely won’t use their tailoring again for the inaccuracy and lengthy wait, and I may not go back there at all after that experience.

I’m just now writing this review and feel I have to chime in after all of the 1-​star reviews posted. Last October our son was getting married in Florida. The groomsmen all needed a light green tie to go with their grey suits. I went in this store and found the perfect one but there weren’t enough so they had to be ordered. Not only did they arrive on time, they gave me all fresh ones (9) rather than those that had been on display and could have possibly faded. The woman who waited on me could not have been more pleasant. When the order came in, she called me. When I went to pick them up, they were nicely wrapped and ready for me to put in my suitcase for the flight down to Florida. Since then, we have stopped in randomly to buy a shirt here or socks there and they are always very nice. They don’t hover over you or follow you around, hoping for a sale. They give you space but answer questions. Just a few minutes ago I called to ask about a tuxedo shirt. She put me on hold, went and found several options and got right back on the phone to tell me about them.
I’m not fussy and I don’t expect someone to hold my hand when clothes shopping. They do a great job.

my fiancé and i went to jos a bank a few weeks ago in hopes of picking him up a few inexpensive suits that he could wear to work. the experience was horrible, and we will never go back!
when we arrived, the salesperson ditched us after pointing us to one section. we had a few questions, but never found him again and were left to fend for ourselves. we finally decided to peruse on our own and found a few options to try on. once in the fitting room, we realized that he would be better suited for separates. however, getting a salesperson to help us find the separates section was extremely difficult, but we did eventually get one.
we finally picked out 4 options that we liked from the separates section that the salesperson had specifically brought us to, and he had told us that all options would be available for ordering. unfortunately, when we brought up the items to the register, they suddenly told us that they were unable to order any of the patterns or colors in the sizes that we wanted. they offered no apologies, and offered no help with selecting new options. instead of spending any more time in the store and rewarding them with our business, we decided to leave. such a waste of time.

We live in Califrnia and were recently married in Maine. One of our groomsmen who lives in Boston picked up all the groomsmen tuxes here. I have never set foot in this store but have spoken to them on the phone a couple times and all interactions were extremely unpleasant. After placing the order in CA I called here just to confirm that they would give all 5 suits to our friend. This doesn’t seem that strange to me, but the guy didn’t understand what I wanted and instead of trying to understand, he became very rude and abrasive, interrupting me and raising his voice. Finally he hung up on me, even though i wasbeing calm and polite. I haven’t been treated so badly by someone in the service industry in a long time. I ended up having to call back and got ahold of someone who was only marginally less rude but who I was able to communicate with. Fortunately the tuxes all came in on time, but I would try other Jos A Bank stores in Boston in the future and avoid this one — they really seem to have an attitude problem.

It seems more than just a trend of one stars for this place.
I am a groomsman in a wedding in three weeks. The groom had each of us in the party buy matching suits from Jos A. Bank. The sales clerk at his Jos A Bank store in California said all of our tailoring would be free for our party. So I brought my suit into the State Street location, where I was told 1) tailoring would not be free, despite what anyone else said (which is fine, no biggie); and 2) they couldn’t have the suit tailored for me by the wedding. That’s in over three weeks!
I wont event get into the style of suiting there (pleats, really?). Overall a frustrating experience from a customer service perspective.

Not long ago, I purchased a few suits from another Jos A Bank store. Although these suits were from the «slim fit» collection, I found them to still be a little too baggy. So, I figured I’d take one of my suits to the State St. store to inquire about tailoring.
Unfortunately, the store staff were too busy to really pay any attention to my request. As one woman stood around cluelessly, the obviously busy manager took a cursory look at my suit and then left to take a phone call.
Seeing that this was how I was going to be treated, I figured it was time to go, so I left. This store needs some work on its customer service. You’d think they’d pay particular attention to existing (and possibly future) customers.
As soon as I can afford it, I’ll be looking to replace my Jos A Banks suits with better ones that are slimmer fitting, and hopefully not all made in China.

If I could give this a zero star, I would.
I purchased two suits in mid-​June 2011, and as of the beginning of August, one suit is M.I.A. and the other was tailored incorrectly. The suits were on backorder – I was told one would be ready the last week in June and the other the first week in July. There had/​has been a clear disconnect between the store and their factory, because the store is saying one thing, but the factory keeps sending me notices telling me the order will be canceled if I don’t authorize it. I’ve explained this to the store to no avail. All along, the store has not called me once with an update. They did not call me two weeks ago when my first suit came in, and they did not call me this week to tell me the tailoring was done.
I am also very disappointed in the competence of the tailors. I was convinced at the time of purchase that I should move up one jacket size because the excess could be taken in to my liking, however, after seeing the tailoring on the first jacket, it is clear I should’ve gone with the smaller size. The pants were supposed to have a full break too, but they look rather short.
I am officially pulling the plug on the order all together after receiving a poorly tailored suit and a suit that is M.I.A. nearly two months after purchase. I plan to never shop at Jos. A. Bank again – especially the State Street location.

I went to this Jos. A Bank to get fitted for a tuxedo at my sister’s wedding. A seemingly new employee took my measurements, which were spot-​checked by an experienced employee who noticed that the outseam measurement had been written down as the inseam measurement. The tux arrived at another store (as requested, which is good), but when I went to try it on a second time, three days before the wedding, the pants, jacket and shirt were all sized incorrectly by several inches. The new store was able to tailor the pants and jacket to fit and promised to replace the shirt. When I went to pick the tuxedo up, I noticed that they had fixed the pants and jacket but had not replaced the shirt as requested. At this point it was too late to overnight a new shirt for the next day, and the new shirt wouldn’t be at the store until the day of the wedding. The shirt arrived three hours before the wedding which was a 45 minute drive from the store.
Everything worked out in the end but it took a few extra trips, extra attentiveness on my part, and caused unnecessary last-​minute stress on the day of the event, as well as added cost (gas) and time driving back and forth. If the original measurements had been done correctly all of this could have been avoided. When the employee noticed a significant mistake in one of the measurements, all of the measurements should have been double-​checked.