H&R Block

Last year I asked a coworker where she brings her W-​2 and she told me she had a good experience with H&R Block. I called the one right near us down near Brigham Circle and scheduled an appointment. They are no longer there but they sent me a nice letter saying that my guy was still in town just down the road at this location, 205 Mass Ave. I called to schedule an appointment and got one for later that same afternoon. When I got there they checked me in and I only had to wait about five minutes. Last year it was more like 15 minutes because I had to fill out some new client paper work. The entire process only lasted about an hour each time. We went over everything from heath insurance to transportation deductions before signing some papers. The tax professionals all seem to be very knowledgeable and they work hard to save the customer as much money as possible. Once again, I will be getting a solid return and as complicated as the tax system can be, H&R Block made it pretty simple for me.

This is a follow up review from another H&R block experience I had. You can check on my profile for it. Basically I had a bad experience, I got emailed by their Boston Manager and was offered a tax return by one of their more senior Tax guys.
The guy who did my taxes at this location was not only extremely knowledgeable, he was also proactive in making sure they didn’t submit any forms that didn’t apply to me (so he saved me money).
He was also extremely clear in his explanation of any questions he had. Instead of saying «I don’t know» without being able to explain why, he would explain to me what he needed, why there was confusion, and then actually got on the phone with a Merrill Lynch rep to resolve the issues.
All in all I’m happy with the customer service I got from H&R Block at this new location. I was greeted happily at the door, and my tax guy was personable and genuinely made tax time less of a chore. I will be going to H&R block in the future, but I will be careful who I choose to do my taxes.