H&M

Just your standard H&M — 2 stories with a Men’s section downstairs and a Home section upstairs. The women’s section is split between the two floors. The checkout can be either super fast or somewhat slow depending on your cashier, but they’re usually pretty good about having the registers open both upstairs and downstairs. Their sale section upstairs is a bit of a mess, but the rest of the store is kept fairly organized. There’s also two entrances (facing either Boylston or Newbury), which confused me the first time and I couldn’t decide which way to go out.

Always a good selection of clothes for all ages

This H&M was very messy. It’s Christmas season but still, it was complete chaos. I don’t understand why the store is so messy. I just got back from Munich and the H&M there is immaculate. So clean and organized, soot go from that to this is like night and day. Maybe they should hire more help. They could also tell their employees to greet their customers, and ask them if they need any help with anything. The prices of the clothes are high enough that it would just be courteous to greet the customer.

Nice looking and cheaply priced clothing. Disposable fashion comparable to Forever 21 and Primark. It’ll probably fall apart in 4 – 6 months but you buy it to look good in the moment and it gives you an excuse to go shopping again later when it comes undone/​rips/​whatever. Not to say all the products are like that but the ones under $ 25 generally are. This is a great place for high school or college students or anybody who is on a budget but wants to look good. The men’s section is actually bigger than that of a lot of other competitors, that’s a bonus star for me. I just wish more places like H&M were the norm.

This store has gotten A LOT more expensive, and I suppose that’s a corperate level issue. However, a lot of the clothes had hangers poking straight out of the fabric or makeup stains on them, which doesn’t exactly make me inclined to spend $ 39 on a sweater.
The floor sales associates were awesome, but the cashiers were rather unfriendly and slow-​moving (they could have been tired I suppose.) However, the worst part of my shopping experience was getting rung up by my cashier. He kept rolling his eyes if I was fumbling with my pile of clothes or with my wallet. I accidentally entered my PIN number incorrectly and he grumpily swung the card swiping machine around and slammed on some keys and had me re-​enter it.
Overall, good selection, slightly over-​prived, some friendly workers and at least one or two employees who made me feel like my patronage was a burden to them.

Back Bay meet H&M… H&M welcome to the Back Bay area.
What can a European brand do downtown Boston?
Rock the world!!!
Is it me or H&M USA is a gazillion way better than Euopean h&M? How is it so?
Is it the fact that the desiplays are in bettee shape? That the staff is ever so attentive, carefull, welcoming? Is it because they manage to bring about the best combo between the attires on display?
Or, is it because sizes are available for true women and not mannequin-​like anorexic chicas?
Whatever the reason mat be… Boston’s Back Bay area is truly smashing… NOT 5 because I am envious that the ones in Milan don’t mirror it…
Also, when it gets packed (which is fairly often), service and line at check-​out may prove challenging

Between the 2 H&Ms within walking distance from each other (possibly more stores that I don’t know of yet), this is most definitely my preferred store. There are quite a few key differences between the 2 stores. Here are my reasons for liking this one more than the other:
+ The entrance to the men’s section is from the Boylston St side and although the 2 sections are in the same store, the men’s section is less hounded by the collective cacophony because of the less business street side entrance.
+ This is a smaller of the 2 stores and hence the collections are limited but more focused. In essence, the men’s section has the same variety of products but very well arranged.
+ The crowd: There is a big difference in the kind of clientele this store gets as compared to the one in Downtown X-​ing. And hence the shopping experience is far more superior — in my opinion.
+ Staff and management: The staff here is much more well equipped (or efficient) to handle the crowd during peak weekend hours. Lines are never longer than a reasonable amount of wait with no chaos.
Happy Shopping!

Know you can check out upstairs and downstairs! The prices are cheap and I love the selection. I wish I had more time there every time I go. Great location. A bit unorganized and messy but that’s probably the shoppers moving things around and leaving them.

A solid H&M, nothing to complain about. Moderately clean and big enough space to roam about

Pros:
This location has an amazing home section!
Cons:
Lines are super long.
Women’s sections are broken up between the 1^st floor entry and 2^nd floor (not very efficient if you ask me!).

Not much to set this H&M apart from any other. Like every H&M, I can’t decide what’s worse, the terrible organization or the blinding white lights. But there’s a time when most of us has to walk into an H&M for that piece of clothing we don’t have nor want to spend tons of money on.
At this one, my girlfriend and I were fortunate enough to find what we were looking for right away. We also appreciated the lack of sales tax, coming from the golden state.
Having been both to this location and the one in downtown crossing, I’d say this one is mildly better mostly because of its proximity to other worthy shopping.

Waited in a long slow line at the cash register while another associate stood at his cash folding clothes and not offering to help serve customers at all.
The store isn’t in the most presentable shape either, there are clothes and merchandise falling off the racks and all over the floor. Not the greatest shopping experience

This Review Is not Based on the actually clothing, but the staff.
I took my 11 year old school shoppong on August 27^th around 11am to uplift her spirits afer she had found out some very upsetting news.
At first I had a bad impression. I had asked the women on the botom floor at the register (Chubby women with big hair) if the kids department was upstairs. She looked at me with extreem addtude and said“yay” as if I was bothering her. She didnt appear busy to me she was just talking to a co-​worker.
We found the kids department and everything went great. My daughter and I had spend itleast an hour and a half trying on clothes with multiple trips to the changing room. Her spirits were really high.
We narrowed down our options and waited in an extreemly long line to pay. Our bill came to just under $ 200.00. Considering the cheap prices that was a Lot of items for an 11 year old.
However, when I went to pay with the card my husband gave me to go school shopping the women at the register (another unhappy annoyed chubby women but this one needed to fix her bad dye job) she wouldnt let me use it. It was a card with my husbands name on it. She gave me a totally annoyed additute in front of my daughter.
The bad dye chubby women got her manager Katey or meghan? A not so pretty plane jane pale again not happy manager came a told me I couldnt use it either. I told them (as my daughter started crying– not becuase she couldnt get the clothes it was just a bad day for her with her earlier bad news) that I couldn call my husband– or american express (Im allowed to use his card) and the pale not pretty manager said «No– doesnt matter»
I guess for getting paid 7.75 an hour these are the type of service savy people you’ll get. Maybe I could possible understand not letiing me use my card –but maybe go about it in a more professional way. Itleast let me call my bank. I leaarned a lesson if you can afford better quality and service go for it— Luckly I can!!!
Never again H&M! My daughter and apparently now some of her twitter friends are done!!!

Great place for decently priced clothes. You can find some great deals if you spend the time to go through their sales racks. They give 15% off to students which make it an even better deal. Their lines do get long though so be prepared. A lot of people and the cashiers aren’t exactly the fastest.

They seem to be renovating, and the place is a mess. It’s also extremely dimly lit, even in the fitting rooms I felt l could barely see what I was wearing. One of the staff members in the fitting rooms was also unpleasant, she kept ordering me around and telling me to put clothes on hangers and move things here and there — maybe I have the word «doormat» stamped on my forehead, but hey, I’m not being paid to do your job! The clothes don’t seem to be organized either, unlike the other H&M stores I’ve been to. So you have to explore the entire store before you can find items you need, and not just head to one area and find the stuff arranged there. This one seems bigger than the one downtown near Macy’s, but I will avoid shopping here again and go to the smaller one. At least I can SEE things there and the staff doesn’t make me do their job. Worst H&M I’ve ever been to.

Good things to sale, but it has the worst stuff ever.
Me and 5 guys, we were waiting to check out, but the problem were in the cashier who was working in a very slow motion.
This is my last time there.

I think theyre rennovating but thats no excuse for the mess of clothes I saw in there! Hard to find so many things and the racks were overloaded so if you tried to find another size the smallest would start falling off.
Great clothes though.

One of the things I love about H&M is how totally different clothes stand out in each store. When I go here, I find things I never would have glanced at downtown, even though they have the exact same merchandise.
The dressing room wait here can get incredibly long, so fill your hands/​bag/​hands of your shopping partners with items to try on before you get in line. I know, I know — this just makes the wait longer for everyone else, but it’s how you survive the game that IS H&M.

When I lived in downtown Boston in college, this store is where all of my money went. Seriously– all of it. The layout of this store just begs you to try a million things on– I can’t explain it. The downsides are that it’s always really, really ridiculously crowded– unbelievably long lines for each of two sets of dressing rooms and cash registers– and some of the employees (at least a year or two ago) are just really unpleasant. Honestly, I worked at a Starbucks two blocks away, so I get it– crowds suck, and life is really hard when you work retail or food service for minimum wage. But seriously– no need to be a total bitch to the majority of customers who are doing their best to just come in, try on some clothes, spend half of their paycheck, and leave.
Some H&M stuff is not great quality, as other people have said, but several of my favorite pieces that I’ve had in my closet for several years have been from this store. There is some really strange stuff, and the bottoms (skirts, pants, and shorts) are at least four sizes too small, always– but the dresses, sweaters, and tops can be unbelievably cute and are almost always much cheaper than at any other store. If I still lived in Boston, I would continue to come here all of the time– particularly this location, which is nicer than the others in the area (like Downtown Crossing– not my favorite).

Buyer beware: There are plenty of great deals to be had here, but be careful still! That $ 10 sweater may not be as great a steal as it seems — the arm just might unravel on you the first time you attempt to wear it.
(The above came from personal experience).
I’ll conclude this update with a tip: If you’re up on the second floor and the line for the fitting room is weaving in and out of the lingerie section (as it often does), check out the one downstairs. It’s hidden in the back corner of the men’s section, and is often missed by many. Needless to say, the line is almost always shorter.