Ghirardelli Ice Cream & Chocolate Shop

This place is always a fun place to go and always the same great quality. One of the best things too is that they give you a full-​sized chocolate square when you walk in for free-​what a nice treat! It is always delicious too but so overpriced-​almost $ 10 for a single scoop of ice cream with hot fudge. And the workers behind the counter were not that friendly or patient, but I’ve never experienced that before. So I’ll continue to come back for special, expensive treats!

Nice and cozy space. We ordered Marine dessert and banana split. It was delicious, chocolate fudge just melted in our mouth. Place pricey but it is worth it.

The only reason I gave it a four stars is because it’s a little bit pricy.
But for the actually humongous portions of it, it makes it okay.
The server was friendly And really helpful.

In a word– disappointed.
Son got a chocolate shake that was solid.
Wife and I shared a Classic Sundae. I knew it was going to be $ 12, so I have no issues with the price. The product was the issue. We ordered the waffle cone dish dipped in chocolate for an extra charge. The ice cream was an average scoop at best, a bounty of whipped cream and chopped nuts. No hot fudge! I went back to the apathetic staff and he pumped out a couple of squirts on our half eaten Sundae to «do me a favor».
In addition, we ate inside upstairs. They were out of water, napkins and cups. I informed the manager at the end which was an act if Congress to get to him. He was nice and apologetic, but it was too late. Our Sundae sucked as did the staff. I wanted him to be aware, not to get another Sundae or anything for free. I knew the staff wasn’t about to tell him how much they sucked. Ugh.
If you go, inspect your product and make sure you get what you want. Don’t expect the upstairs staff to provide good service

A nice cozy place to sit and relax. My friends and I ordered a hot chocolate to try and it was rich, creamy, and delicious! Love it that it’s not so sweet! The price was a tad pricy but I guess that’s how it is especially this is in the tourist area.

I know it is a chain but the service and ambiance was quite good. I was craving ice cream and after buying some chocolate to bring home (Yes I know I bought SF chocolate on my Boston trip) I decided to try their ice cream. I was pleasantly surprised by the excellent butter pecan ice cream in a waffle cone that I had there. Every time I bought something I got a 10% off coupon which is nice. Located next to Quincy Market and very clean and inviting.

Boston doesn’t really have any good dessert spots (Finale is disappointment), so Ghirardelli is actually a welcome addition for people with a sweet tooth. It’s touristy, contrived and in Fan Hall. If you don’t care about any of those things and only want some solid dessert, this is a good call.

Come here to get chocolate wasted!
I learned how to discern a premium chocolate:
look for a shiny finish, listen for a crisp snap
and feel for a smooth texture as it melts
in your mouth. (you’re not supposed to chew it?)
They also shared the secret of melting chocolate
in the microwave: 30 second increments,
stirring in between and to melt the last chunks.
THE DEAL: they’re super sized sundaes
are definitely big enough to share!

Damn, this place is decadent AF. So much chocolate. We got the brownie sundae and split it. I can’t imagine eating one of those on your own. I got sick with just half of one.
Overall a good place. Feels a bit touristy and overpriced, but if you like chocolate or ice cream sundaes this is a place to check out

Nothing about the cookie bits sundae I tried here was particularly noteworthy save for the size (especially not the stale cookie crumbled on top), but I did enjoy the environment here, where you order your gargantuan sundae on the first level amidst a smörgåsbord of Ghirardelli treats and wait upstairs for it to be delivered to you by a sundae-​maker in a cute hat. Are ice cream «parlors» still a thing? Because this was the closest I’ve felt to eating at one in a while.
All things considered, if you need to take a break from being a tourist in the Faneuil Hall area (or a tourist in your own city like me), you could certainly do worse than coming here to wolf down some ice cream and scoping out the passersby on the cobblestone streets.

I got their classic Ghirardelli hot cocoa topped with whip cream for $ 4.25. While it definitely had a distinctive milk chocolate taste on the initial sip, it didn’t have quite a rich and deep flavor as I expected but it was rather watery actually. I know they have a different version so maybe next time I’ll try that one instead and I really haven’t explored much else on their menu so this review is very much for one specific thing on their menu. I would love to go back and try more as it should be more representative of why people enjoy them so much. I did however enjoy the complements of chocolate that was given at the front door and then with my drink. And the store itself has a very nice fragrant smell of rich chocolate that itself was quite alluring. I imagine to come back sometime to get dessert.

I’m still seeing gummy bears dancing through the streets. No wait, that must be my sugar high still talking. Although I swear I just hi-​fived a green gummy.
After a long day, I decided to treat myself to a nice ol’ fashioned sundae – but oh! Not just any sundae. The Maserati of sundaes: a Ghirardelli sundae. I waltzed on in, got my free Ghirardelli chocolate sample from a smiley, upbeat girl at the front, and proceeded to peruse the menu — no stopping to browse the chocolates, I’d walk away with 5 lbs of assorted goodies, easily — and finally decided on an «Espresso Escape»: Espresso chip ice cream, freshly made dark
chocolate hot fudge, whipped cream and an Intense
Dark Twilight Delight 72% chocolate.
In just a few minutes, my sundae was ready — a gorgeous work of sugary art. Magnificent swirls of warm Ghirardelli fudge flowing through espresso ice cream, topped with a fluffy layer of whip cream and a signature square Ghirardelli dark chocolate on top.
I plopped myself down at a table outside next to a mom and her teenage daughter eating sundaes, sitting next to each other in silence the entire time. For any novice eaters, this is what happens when food is just too good for words, or eye contact with anything aside from your food. You wouldn’t want it to feel like you weren’t paying attention after all: D.
Needless to say, I inhaled this baby, and it was gone in about 5 minutes. The last time I had a sundae here, I couldn’t finish it, but I think I’ve done some Olympic sundae training — a combination of froyo lifts and sea salt ice cream hoarding at supermarkets — since then, so it’s steady progress that has led me to this very day;).
I’ll definitely be back when I a) want to eat my emotions, b) crave chocolate anything c) want to reward myself for, say, not eating a sundae in a week.

Probably one of the most enchanting ice cream/​chocolate stores I’ve ever been in. Lindt needs to step it’s shit up for real. So many varieties of chocolate and sundae dishes. Staff are so friendly and sociable. They have free samples at the door when you first come in. I got the Butterscotch Hot Fudge Sundae which was super sweet, but I felt like a kid again eating so much sugaryness all at once. My friend got the World Famous Hot Fudge Sundae on a waffle cone, which she said was excellent. 5 stars easy.

I came here and got one of their sundaes from the upstairs shop, it was huge! The sundae was full of fudge and chocolatey goodness, delicious ice cream with a cherry on top. Great service and great chocolate!

ice cream sundae.
ice cream sundae.
ice cream sundae.
ice cream sundae.
ice cream sundae.
ice cream sundae.
Holy moly, their ice cream sundae is out of this world. I refuse to go anywhere else to order an ice cream sundae. What sets their ice cream sundae apart from others? Their AMAZING FUDGE. It’s the perfect temperature, consistency, and proportion to the ice cream. The whip cream is just light enough and not overly sweet. You are paying for the quality served here. I’m looking forward to trying the different desserts served here!
Ice cream sundaes can be ordered and enjoyed upstairs. The interior of this store is just so delightful. The employees are super kind and very knowledgeable about chocolate. Upon entering the store, there is a chocolate station on the left with an in-​house chocolatier. Ghirardelli takes their chocolate seriously, as should all.
Downstairs has a wide selection of chocolates. They also have tins available where you can select from the variety of smaller, individual chocolate flavors to put in the tin as a gift. Very cute gift idea for kids, significant others, coworkers, basically anyone with a palate.

Amazing quality ice cream sundaes. I’ve had the salted caramel twice and it’s really one of the best sundaes I’ve ever had. My husband gets the traditional hot fudge sundae and loves it (and he’s not even a huge ice cream fan). They always hand out sample chocolates at the door and have a huge selection of chocolates to buy.

3.5 stars.
$ 10 sundaes? Damn you, Ghirardelli. I haven’t seen this place since San Diego, and I struggle with saying no to anything with «fat» and «sugar» being the first two ingredients listed. So here we are.
Their desserts here are big enough for two people to have a nice dessert without going overboard. Or just one of me.
Looks are deceiving– pop upstairs for tons and tons of space to camp out with your ice cream. As always, nothing goes better with ice cream than cold water, which they have available here at no cost. (Good because I’d probably throw one of the hard chocolate squares from my sundae against the wall if they wanted to charge me after paying $ 10 for ice cream.)
«Nicest staff ever» is the term for the guys that work upstairs. One guy bussing the tables (his name starts with a V) was so beyond bomb on customer service and kindness that I had to give him a tip. So rad.
Onto snacks. I’m a fatty and had just finished eating the world’s largest meal (surprise, surprise) before walking home with a friend. Impromptu stop-​in when we passed this location, and the good news is that the sundaes are more manageable in size than they appear. That being said, they’re ten-freakin’-dollars each. Are they worth it? Probably not.
Finally found my ice cream after digging under half a can of whipped cream. Oreo-​and-​choco chip sundae’s cookies were actually kinda bland and unappetizing. I ate around most of those cookies. Amiga had the salted caramel sundae and cleaned it out, so I’m guessing it was a winner.
Honestly, if you don’t live here, I would suggest a stroll on down to Hanover from here to have yourself a slice of Italy for dessert… or a roll of Italy. Mike’s Pastry, Modern Pastry, and a million other dessert places exist on Hanover. They are half the price and a local snack from this coast, not the other!

Fair warning: ice cream sundaes are smaller than they appear.
Based on the pictures, I was expecting something GINORMOUS when I ordered the Cookie Bits Sundae. I was worried that my friend and I, who each ordered our own, would be completely unable to finish them.
But DEFINITELY make sure you order your own. They’re decent sized, but just not as big as the picture (and $ 10 price tag) makes it seem.
The verdict? The cookies and ice cream are decent. The best part is the hot fudge that is layered into the sundae. Make sure you dig deep — the bottom of the bowl is hot fudge heaven. And that’s as it should be — it is a chocolate shop, after all.
You order your sundaes on the first floor, then you can take a seat on the second floor. They give you a number and your sundaes are brought to your table.
After you’re full of ice cream and chocolatey goodness, you should take a look at the chocolate shop. Ghirardelli chocolate in all sorts of flavors is sold here. Not cheap, but deliciously worth it!

I’ve visited the location in Downtown Disney and was nothing short of heartbroken when I learned there was no ice cream location in the nyc metro area. You can only imagine my excitement when I found myself in Boston and this new location.
Obsessed and in love does not begin to explain how I feel about the Salted Caramel sundae. It is the only thing I’ve ever been addicted to. If you like salted anything you will die and go to heaven.
This location also has a ton of seating upstairs.

Great addition to the Fanuil Hall area! Roomy second floor with plenty of seating to enjoy your sundae or beverage. We were handed a complimentary square when we walked in.
We got the salted caramel hot chocolate to warm up on a cold night! It was rich and delicious and we definitely recommend the whipped cream. Plus it came with an extra square of chocolate.
The décor is very San Francisco. The ice cream looks great so come hungry!