Four Seasons

Gorgeous place with beautiful Christmas decorations all over the floors and delicious food! My company had our holiday party here last week and it was my first time at Four Seasons. The food was so good! I’m so impressed with how the banquet hall was decorated (all in white theme) and the buffet dinner all tasted so delicious!

Called four seasons yesterday to set up something special for my friends who are getting engaged on Saturday. The woman answering the phone rudely interrupted me not once, not twice but three times! I was put on hold for a total of 8min. She would come back and then tell me to «hold» again. I’d start talking then she’d interrupt be and tell me to «hold» once more. I finally got so fed up with it I hung up. HORRIBLE costumer service for someone who was trying to plan something nice for her friends.

For the past 10 years, a group of us have gotten together for a Christmas brunch. This year we decided to try the Four Seasons. Big mistake. The carving station offered just beef (over cooked I might add). There were no hot vegetables to accompany it. One pasta dish was offered, no choice of sauces. On the seafood table were oysters and shrimp, the oyster tray was empty more than it was filled. The line to the omelettes was too long to wait. If you wanted waffles or egg bene you could order it through your waitress, when you could find her. Dirty plates were not cleared by the time we came back to the table, We had to look around to find a place to put them. Sometimes my silverware was taken with the plate and not replaced so I had to find someone to give me clean silver. The bread pudding was fabulous but the sauce was empty and we had to find someone and ask if there was more. There was no Christmas music or any music at all playing. The best thing about this brunch was the company we were in!

This was a huge disappointment:
— Arrived on a Friday midday. Went up to the room and it smelled musty and stale.
— Was thankfully able to change rooms.
— Attempted to lock laptops in safe, only to find safe broken. Called to have someone come up and fix it. After 15 – 20 minutes of trying to fix said safe, the safe fixing guy realized that the safe needed new batteries, which he did not bring along with him.
— Went downstairs to eat something in the Bristol Lounge. After waiting 5 minutes, we had to flag down the wait staff to get service. The table next to ours was not cleaned of the leftover food and drink items during the 45 minutes we were in the lounge.
— After exploring the town, we came back to our room and called to have the batteries replaced in the safe. This took two guys and another 20 minutes.
— A long day of travel was punctuated by pulling back the cover to find the sheet not made on the bed.
When we addressed these issues with the manager the following morning, he said he would investigate and contact us later that day. No emails were ever received from the Four Season staff.
All in all, very disappointing in the Four Seasons in Boston. A luxury brand should provide luxury service, and what I experienced was definitely not luxury by any means.
The lobby also was also scented with something overpowering. It was as if they were trying to hide the smell of something else.

Hard to beat. Location is perfect, and there is a calm feeling within the hotel. Again, not cheap, so expect everything that comes with it to be. Room service… bars etc are commensurate with this level of hotel. The rooms overlooking the commons are a good choice, the staff is friendly, never arrogant, and more than helpful. Very convenient to touristy destinations, especially the north end for food.

Super nice property, location, staff, and experience. Highly recommneded if you aren’t price senstiive. I was here on business and the experience was flawless.

Had a nice suite — a bit small — but overlooking the park (room 333). Four and a half stars. The first two nights were great.
But tonight we get to our room after dinner and it sounds like a band is playing right under our room How can that be — we’re on the 3^rd floor. We call the front desk and find out that there’s an event going on on the 2^nd floor right underneath us.
«When will the music stop? we ask. They didnt know but will call us back after they find out. Minutes later the front desk calls back and informs the music would be blasting «12:30 Note this is on a _​Wednesday_​night. «Would you like to move your room or would you like some ear plugs?»
WTF is this the Marriott? Why did you put us in this room without giving us the courtesy of letting us know before hand. And if you didn’t know the day we checked in how about today before we got settled in.
Given the price of the room the Four Seasons should be embarrassed.
There are lots of better choices in Boston.
We’ll be staying anywhere but here.

One of the best steak of my life. French fries were delicious and the staff so kind :)

Pretty typical of classic Four Seasons treatment from start to end. The room was comfortable, the bathroom spacious enough to make the sink useful… though kind of odd to have the shower and tub side by side like that but I think it works to save space for the more critical needs.
It might be a small item of service to many but being a part of a large group and in the bar area — when I asked for a sparkling water — I was given a glass and a full bottle of water. Please don’t read this as a negative — as someone who was trying to stay hydrated it was awesome to have that full, large, bottle of water instead of constantly asking for a refill. Nice to have this happen without even asking.

Love staying here!!! A great location, incredible front end staff. Have only good things to say about my stay.

A beautiful hotel with extremely nice staff. The food in the restaurant is very nice.

Every winter my husband and I take the train from Somersworth, NH to Boston for a weekend get-​away. For our January trip this year we stayed at our favorite Boston hotel, The Four Seasons. I love the friendly, attentive staff and the attention to detail that one finds at The Four Seasons. It’s the feeling of being pampered without being intruded on. The weekend was fabulous, but not without flaws. The minibar in the room was supposed to unlock automatically as soon as we registered, but did not. It too a call to the desk & a visit from one of their ‘engineers’ to fix the problem. Also –maybe it’s just me– but I like a bathtub to soak in, especially in the winter. The guest room in which we stayed had only a shower.

I went for afternoon tea for my friend’s birthday.
All of the promotional material for this event discusses the Boston Tea Party, which ten years ago would have been doubly ironic, but given the current political climate, is triply so. So strange is the discussion, that it folds back on itself, wave upon wave of unintended meaning rippling over the ad copy that brags about the road from Boston Tea Party to Four Seasons Tea Party. We’re far from a revolution here, folks. The background music isn’t exactly Boots Riley.
The room is sumptuous, with large tables and large red leather and wood chairs. We were attended to quickly, and all ordered the Royal Tea, which includes Kir Royale, a pot of tea, and snacks. Each person gets a scone, banana bread, shrimp toast, chicken salad finger sandwich, cucumber sandwich, cream puff, lemon tart, and one other sweet thing I can’t remember. Inlcuded is also butter, lemon curd, and jam.
Overall, this was too much sweet for me. I would have skipped the banana bread and had one more savory item. But that’s just my taste.
We sat and chatted for a while, and for a while the service was attentive, if not stellar. After drinking two pots of really tasty fermented green tea, I went to use the bathroom. I went into the stall, which was of the type that has a complete door that close behind you — good so far. As I closed the door, the handle fell off, and I became locked in the stall. Nobody else was in the restroom, so I had to remove the door locking apparatus to get out. I literally unscrewed the handle and escaped.
When I got out and told the staff, they laughed at me. Dude, I almost had to call 911 to escape your bathroom, and you are still charging me $ 40 for a pot of tea and cream puff? Eventually, as we lingered a bit longer, they stopped refilling our water.
My friend had a good time for her birthday, but service could have been much, much better. And it is time to update all the talk about the Boston Tea Party, guys.

I love their Sunday tea time and desert selections! It’s been a while since I’ve stayed here, but from what I can remember it was great as well!

Went there for breakfast on Christmas eve, service was great, pretty attentive and not intrusive. Food was also pretty good, the downside of it tho was their prices, I don’t mind paying the high prices but went you’re starting to move tables and chairs because you want to get ready for the dinner rush, that’s an issue. Great place for cocktails!

This is not one of my favorite hotels. It doesn’t have the beauty of other high-​end, urban hotels — it’s much more utilitarian and traditional.
The rooms are old school with very traditional and old-​fashioned furnishings, included corded phones. The best part about the room was the bathroom which was large with a luxurious shower and great L’Occitane products. The bed was quite uncomfortable — it was springy and not very plush (I compare it to the beds at Starwood properties).
The big plus of this hotel is the fitness center. There’s an indoor pool, lots of machines and workout gear (plus shoes!) that you can borrow free of charge. It may seem gross to some people but it really does save room in your suitcase.
The location is top-​notch, across from the public garden, close to shopping on Newbury St and walking distance to the South End.

Staying at the Four Seasons will likely cost you a great deal, but it is amazing. The facility is beautiful, and the staff goes above and beyond to provide the best service. My wife loved the shower with the two heads, one overhead to provide a firm but gentle rain.
The pool and jacuzzi overlooking the Public Garden were wonderful, as is the exercise facility. My only negative is that the bed was not so luxurious as those at other hotels of this caliber.

The regional management team responded to my concerns and comped my room. They demonstrated true regret that renovations impacted what would have otherwise been a good experience.
Raised to 3 stars due to management’s response.
I’m going to stay there again to give them a second shot.

This was truly a 5-​star hotel experience. From the several staff members that greet you warmly on the way in, everything was as good as you would expect from the Four Seasons name.
Once again, I stayed at a sick hotel way nicer than anything I would pay a normal price for thanks to the wheelings and dealings of my wife.
Most importantly, the rooms are top notch. Not only are they obviously clean and well-​kept, but they are very spacious as well. I’ve been in some hotels of this caliber where you feel like you are in a box, but this one had a feeling of a bedroom and a little living room area almost, along with a corridor on the way in.
Also, the wifi is complimentary, which is a nice touch that saves you from that hidden $ 15-​$ 20 daily fee you often cough up once you check in to mess around on your laptop.
The 24-​hour fitness center is also very high quality for a hotel. Plenty of cardio machines and weights to work off that Saturday night dessert buffet they have at the Bristol Lounge Restaurant within the hotel.
Lastly, the location can’t be beat. Located smack dab in the middle between Boston Gardens and the Commons on Boylston Street, it’s perfect for getting everywhere good you need to go in Boston.
Assuming I can get a decent rate, I would love to stay here whenever visiting Boston.

An amazing hotel! They really know how to make you feel like a VIP. When we arrived they greeted my daughters by name and had stuffed animals for them. Our room was lovely. They had diapers, diaper cream and wipes for my 2 year old, a real crib (not a pack-​n-​play) and robes and slippers for all of us — including my girls! That night room service came with cookies, Yoohoo and snack pack pudding for the girls.
The gym was beautiful and clean. All the equipment was current and working. They had chilled towels, ice water and headphones for all the guests. The pool was also lovely and clean.
The spa was great, the hubby and I both got massages (mine swedish, his hot stone) and we were both very satisfied. They also offer free coffee and croissants every morning by the pool.
We loved the Four Seasons and will definitely be coming back!