FedEx Office Print & Ship Center

I was here a couple of days ago, To print an A4 size print outs. The representative was nice enough to give it a shot. He cut the paper according to my measurements. Turns out, he did not cut it in the right size. I had to print it out in a different location. It was at least off by a couple of inches. I understand it is human error but to charge 9 – 10 dollars for 2 pages of print outs? I think it s a rip off. Not going back to this location. Went to another location and got it printed for 30 cents!!!

Not helpful. I have been left waiting in line for far too long and, if/​when I’ve had to call, I’ve been placed on «hold» and never had my call addressed. If this is a particularly busy location, perhaps hire more help — the service is terrible.

They could use some serious customer service training. To management, I suggest that you cold call your store with very simple requests. See how they handle them. I can tell you, not well. This isn’t to say they are outright rude, I just truly don’t think THEY think they are there to serve the customer.

Slow slow slow. For picking up packages, delivering, buying just service in general. It’s not that it should take long, the people working there just don’t acknowledge you when you walk in so there’s usually 1 person helping while 2 others pretend that they don’t see you.

Worst experience ever. Been waiting, and currently still waiting, for my friend to mail one box. It’s now been 40 minutes. One pre-​packaged box that was already ready to go. If I had the option to give it 0 stars then I would. Joke of a place, go to UPS down the street.

45 minutes to spiral bound one document. Just unacceptable. No one else was here. Guy just sat on his ass the whole time then finally decided to do it.

Tried to use the color printer. All pages came out with black smudges. While the guy behind the counter begrudgingly refunded my money, he also nicely told me that the printer would «fix itself» if I wanted to try it a few more times. And pay for it. OK.

Wow. It’s hard to believe it took me over an hour to print off 6 copies of a 2 page document. This place needs 100% turnover of employees. None of them want to be here… they need to find a job where service is not a necessity!

Perhaps the most important lesson is that USPS is open until midnight Saturday at the South Station location.
Dropped by on a Saturday afternoon to send a few late Christmas gifts. Was greeted by Nigel with a snippy remark about my packaging job and suggested I buy a box. The upsell (experienced on multiple occasions at other FedEx locations) wasn’t unexpected, but could have done without the attitude.
It’s as if these are the haughty video clerks of the modern era.

Very helpful staff, I would come here again for their services and effectiveness.

Prissy attitudes shitty service and cost me a arm and a leg. Never will I go back !!!

If I could rate this place zero stars I would! DO NOT ORDER HERE! The absolute worst customer service I’ve ever dealt with other than some airlines. I just needed four 2’x3’ paper prints. I had to fill the online form out three times in order for it to register. Then I called to be sure they received it and they put me on hold for 10 minutes and then I got hung-​up on. I called back… same thing, 10 minute hold. The next day I got an email (automated) that said the items was printed and delivered. I then called my contact to see if he got it (as I had setup delivery with the FedEx shop) and he did not. I then called to see why I got an email saying it got delivered and yet my contact never got it. I then was hung up on FOUR TIMES!!! #5’s a charm?! When I called back the fifth time they put me on hold again for 7 minutes and then told me that no the prints were not in fact delivered… she told me that the email is automated. Lastly they told me they would email me a receipt and I never got it!
My suggestions for this location… either close or 1) Hire an entire new staff (I spoke with four different people) 2) Get a phone system that works 3) Hire more people 4) Change your automated emails so that you aren’t telling people their items got delivered when in fact they haven’t. Safe to say I would never return to this shop for business.

I dropped off a file to have a poster printed. I came back 24 hours later and they had «forgotten» to print it. I called the next day and they told me it was not done but it would be done in 20 minutes. I arrived an hour later and they had not started to print it yet. I waited another 40 minutes before it was done. On the bright side, they didn’t charge me for the poster.

I printed a job here on a Sunday and swung by to pick it up on a Monday morning before an important presentation. My order was supposed to be ready the night before. The shop was empty except for one female clerk with very short hair and a very big chip on her shoulder. I asked for my order and she told me it wasn’t ready. I politely asked how long and was shocked by how rude she was. Since she «didn’t know» when my order would be ready (and I was late for an important meeting) I asked if I could pick it up at a different Kinkos. «I don’t know, why don’t you look it up?» was the response I got.
I am polite, patient, and having worked in service jobs to put myself through school, I have realistic expectations for customer service. I was literally rendered speechless by how this woman acted.
I was forced to use the same Kinkos again and had this woman assist me. While I ended up getting my order this second time around, she was inexcusably rude again. Everyone has an off day, but she seems to have an off personality. How does this woman have a job? It’s an embarrassment that she is employed by any customer-​facing organization.

Wow… you will wait forever because all the printers are not working… Also, don’t even ask for help… forget it!!! Please save yourself the misery and go somewhere else…

Oy vey. FedEx. When you’re good, you’re really good. But when you’re bad, you’re really, really bad. This particular FedEx location is consistently disappointing with slow and brusque customer service and, for some reason, every time I try to use the Sony Picture Station it’s out of paper or ink or both and the employees have no idea how to service it. I think this last point is a training issue, not necessarily a poor reflection of the employees themselves.
There is one guy at this FedEx (I wish I knew his name) who is extraordinarily competent, warm and helpful, but if he’s not there to help you, you’re pretty much screwed.

For a company that does a lot of B2B servicing, this is the worst business service I have ever received! The staff are not helpful at all over the phone — they just direct you to go online and try to get you off the phone as quickly as possible. I’ve tried getting several print jobs done here, and they always mess something up! They have been extremely rude at times, and have given me wrong information (or not enough information), thus making my print job more difficult to complete. In my opinion, that’s now how a service such as this should operate at all! I can’t say that all FedEx/Kinko’s are this bad, but if you have the choice, do NOT use these guys!

The law firm I work for does a lot of business at this Fed Ex. Mostly for large copy jobs. From my experience, they do a great job on the copies. Everything is always how it should be. I never have to worry about something being messed up or having staples or hole punches missing. They do it in a timely manner as well.
The one thing that I was not happy about with them though was that I needed the copies of documents I dropped off by 3:00pm and I never received a phone call letting me know they were done, like I was told. So I had to call over there only to be told that they had been done for quite some time and were ready for pick-​up.

Do you like feeling like a crazy person as you wait 15 minutes for someone to acknowledge your presence whilst you are trying a) ship a package, b) pick up a package, or c) make a photocopy? If any of these options sounds like fun to you, then this FedEx is 100% your jam.
Whether you’re trying to get something bound only to find magically the «10 min wait» turns into 90 minutes, or you’re simply looking to print out something from a USB, the service is always some shade of incompetent — which would be fine if it was also friendly, but it’s not — the nicest thing I can muster to say abt this place is that it is a vortex of unpleasantness.
Overall, if you value your time and/​or sanity, I’d say seek out any other FedEx possible. Seriously. Oh, prices are as expected. If you want to get anything anywhere overnight, it’s going to cost you the mortgage on your house, but that’s not truly FedEx’s fault — so at least that’s a perk… it’s not more overpriced than any other shipping option?

I’ve only used this FedEx a couple of times, but when I saw it only had two stars I thought I would help up their average stars a bit, because of my last experience there.
I’m not giving it 5 stars merely because I am not a frequent enough customer, but I had to go last week on ¹²⁄₂₃ to mail a package for my boss, and was dreading it. I figured there would be a horribly long line and would take forever. There was in fact, a horribly long line, but the employees were moving so efficiently I wasn’t in line for more than 7 minutes.
This alone warrants a 4 star rating in my opinion, considering it was so close to Christmas and they were so busy.
Thanks FedEx Kinko’s for making my job a little easier :)