Eyes Over Copley

I’ve been going to Eyes Over Copley for several years and while the doctors are incredible and the office is in a convenient location, the front-​desk service leave much to be desired. The lady that I’ve interacted with on several occasions is cold, uninformative and condescending. It’s a shame because the practice in general has been efficient. Hopefully, they will consider providing their front desk employees with some customer service training.

The stars only based on the follow up service. Every time they promise me «we will let you know», they will never contact me any more. And when I go to the store several months later and explain my situation, the front desk just sits there silently staring at me as I’m an idiot. EVERY SINGLE TIME. The only reason I’m still coming back because I’m too lazy to find another store where I can buy my favorite frame.

The man who owns/​runs this store is one of the most unpleasant people I’ve ever encountered. He is unbelievably unwelcoming and rude, would highly recommend steering clear of this place

I’ve seen Dr. Patricia Fox for my annual eye exam for the past two years, and so far, it’s been a breeze. She helped me get my first pair of contacts set up and walked me through the process of getting them in and out on a daily basis.
She’s patient, clear, and efficent, and probably one of the better eye doctors I’ve ever had.
They do occasionally try to sell you stuff you don’t really need, so it’s good to be aware of that. Make sure you are not pressured into anything you haven’t looked into yourself.

I’m getting older and my eyes are getting worse, so I scheduled an exam for the closest, well-​reviewed optometrist near my apartment. This turned out to be Eyes Over Copley. Dr. Fox was friendly, professional, and efficient. She answered all of my questions and even offered to email my retinal photos to me so I could show them off to my 8 year old.
The staff was very helpful in picking out frames. They asked what I was looking for and made some helpful suggestions. There was no pressure at all and the whole process took less than 45 minutes. I’ll definitely be going back for my yearly exams!

Linda Letourneau is a wonderful human being and optometrist. She is professional, thorough, kind, and relatable — she is the rare combination that a health care professional should be! She takes the time to discuss questions and concerns, and is pleasant to chat with in general. I agree with many of the other reviewers that sometimes the staff falls flat (other times not — it all depends on who is working that day). I have been a customer for many years and interacted with many of their staff and also seen both optometrists. I will say without hesitation that optometrist Linda Letourneau was the only reason I continued to return year after year — she gets five stars.

I couldn’t have asked to leave an appointment happier. I recently moved to the area and have had a helluva time switching doctors … It’s made me so nervous because you are obviously trusting your health to someone you don’t know.
That being said, I looked on Unilocal and found Dr. Letourneau, and boy am I glad I did. She was friendly, knowledgeable, helpful, and explained everything … Down to the nerdy questions I had about her state of the art machines ! Even though I opted out of the machine until next year since I just had my eyes dilated, I can’t wait to opt out of dilation next year and splurge the $ 40 extra.
She updated my prescription, which was badly in need, and gave me advice on what I should do in all aspects of my eye car that I truly trust. Best decision I’ve made since the move, highly recommend !!!

Great experience! I needed an eye exam, contacts, and a new pair of glasses. Got an appointment with Dr. Letourneau. She’s great. Funny, sincere, and easy to have a conversation with. I selected my new pair of glasses with the help of David P. Super helpful and a riot. We were razzing each other the whole time. Too funny. They are a bit pricey, however, my overall experience there was awesome. Highly recommend.

Great place! I have been going to Eyes Over Copley for at least 5 years, probably longer. The doctors are informative and thorough, and the rest of the staff is kind and helpful too. I also love their frame selection. I am somewhat of a frames «collector» and buy a new pair there (or 2) almost every year.

The doctors are GREAT — so informative, thorough, and kind. I felt like they went above and beyond. However, giving a medium review because 1) I was billed wrong and it was a headache with the insurance company, 2) they promised follow up that never happened regarding contact lens ordering, leaving me to follow up instead, and 3) the front desk staff looks/​acts like they are being held against their will.
But I will definitely come back for my exams here!

Great visit! I stopped by during my lunch break to get the eye exam and was in and out in 30 mins. Dr. Fox was very informative and walked me through the whole visit, explaining each test she did and why she was doing it. She also gave me tips on how to keep my eyes healthy. I didn’t feel pressured into buying glasses from them afterwards either, although, I will most definitely be buying a pair soon! I would highly recommend her and have already to a few coworkers.

Great experience and really enjoyed the optometrist and staff. She set me up with a better script, slight astigmatism in both eyes but still have nearly ²⁰⁄₂₀ vision, so I could wear my glasses at my computer as well as driving at night and watching movies (my previous script was designated for nearsightedness so wasn’t comfortable to wear when I felt my eyes straining at my desk) Wide selection choice of frames from mid to high end brands. Did go with their optomapping instead of the dilated pupil method (no pressure from them but decided it was worth it to me to pay a little extra to avoid the discomfort of all that). All their frames were gorgeous and after attempting to find a similar pair at a more inexpensive place and being ignored I know I will be returning to them for my purchase. Bonus: love the online booking and they were great about responding to my emails about my change in health insurance.

Great little shop with high end frames. Went here especially for the TC Charton’s (asian fit eyeware) for regular frames and sunglasses. There are only 5 retailers that sell these in MA, picked this as it was the easiest to get to and glad I did. With the asian fit frames, you can wear plastic frames (no nose pads) because the nose area has larger plastic area so they sit on your nose bridge without sitting on your cheeks.
The very helpful owner was likable and honest about trying to find the right frame for my face. After my glasses came in I had issues with the fit, so I went back in and they were very helpful in getting them adjusted. The owner was sure to tell me that if I still had issues and was unhappy, he would replace them until I was satisfied! Love the customer service! thankfully, there was no need to return as they fit properly now.
I love my new glasses and sunglasses (which turned out great!)
Enter on the library side and it’s the first store on the left at the top of the escalator.

Dr. Letourneau is awesome — she’s the reason I’ve been going there for 5 years and have referred several of my colleagues to her office. She is knowledgable, even keeled, friendly, and has a great sense of humor. Her equipment is state of the art. She takes a practical approach to patient care and is always willing to offer a sample set of contacts to get me by to the next order.
This would be a five star review if the front desk staff took more initiative to be helpful and had a more upbeat demeanor.

Staff is great though it would be nice if the receptionist smiled once in a while. They take great care of my eyes and order products in a very timely fashion. They definitely know how to keep their customers.

It’s easy to see (pun intended) what makes EoC so wonderful. The entire staff, from desk-​girl to doctors, is polite, upbeat, and helpful. It is not uncommon to see several of them gather around a client like a mini fashion show to give their opinion on the best frames for that person. Eyewear doesn’t need to be boring, just peruse the wide selection at EoC, and talk to the fun people there!
Source: I’ve been going there for yearly exams and new frames since they opened. Dr. Fox & Dr. Letourneau are both outstanding.

After getting an eye exam in Cambridge (not with the optometrists here), I spent a day shopping around Cambridge and Boston for new frames. Eyes Over Copley has an excellent selection of frames, and I ended up buying my new glasses here. The shopping experience was great: no hovering or pushiness from the opticians, just honest and friendly advice about what frames would best fit my face.
In the first few days after I received my new glasses, I experienced a bit of classic buyer’s remorse, having shelled out for a pricey brand and the best lenses, and now I was questioning my choice. Moreover, I noticed that my vision in the right eye was not quite as sharp as that in the left – not a big difference, and probably amplified by the buyer’s remorse, but it was bugging me.
When I went back to the store with my concerns, David was extremely accommodating. He took me through my options: the frames could be exchanged for full credit, and if the original lenses couldn’t be retrofitted to new frames, then I would be given half credit toward the cost of new lenses with the same prescription – seems like a fairly generous policy to accommodate a simple change of mind! However, if there were any problems with the optics in the right lens (i.e. wrong prescription, wrong optical center), then it could be replaced for free. Even though I hadn’t gotten my prescription from an optometrist at Eyes Over Copley, I was offered an appointment free of charge with Dr. Letourneau to check the prescription in my right eye.
When I later returned for the eye exam, Dr. Letourneau (who is super friendly, as every reviewer says) checked both of my eyes and found that the prescription I had brought in from the optometrist in Cambridge was slightly off for both, in such a way as to exacerbate the deficit in the right eye. By this time, that pesky buyer’s remorse had waned and I felt secure in my choice of frames, so now I’m sticking with them and just getting new lenses for free. Essentially, Eyes Over Copley is assuming responsibility for another doctor’s mistake.
I rarely write reviews, but I’m so impressed with my experience here that I feel compelled to share. I’ll note that it’s not cheap, but neither is any other local business with such a fine selection, and you absolutely get what you pay for here!

Dear Unilocal Review Diary–
Is it this easy to get glasses ordered and you dont have to wait in line?! I love it! I had no idea where I was going when Alex brought me. He didnt even know what complex we were in but told me he liked it here when he found it three years ago! Wohooo… and now I like it. Copley square it is. I like that sophisticated chillin place by the Westin and before the Prudential Shopping place. By the way we are in the GALLERIA I find out.
I will never forget Alexs tour outside… he told me a secret that entertained me in our frosty bite walk along Copley square… oh so beautiful! cant wait to see Boston in the summer! moving to Boston in the cold seasons is just not the same. especially when ur hunting for places.
I totally digress when writing reviews. It is never about the place… always about my experience and the little things that keep running thru my head on my way there.
Cool optician. David took my broken glass frame and said it will be ready in a few days. Then he secretly whispered to Alex asking him if Im clumsy and if I was a CAREFUL Handler with glasses LOL. I was cracking up when Alex told me. As you know I have had sciatica for one whole month and couldnt walk. It just broke one day while I was trying to put them on. Couldnt have been my fault the frame just popped. Clumsy. I dont think so. Now disoriented from having severe Emergency room sciatica left leg severe pain where you are crying for mercy for a whole month… Yeah. Maybe. I am looking forward to my glasses so I can see again. They carried all these brand name frames there Channel Gucci. Maybe next time. I still have mild sciatica pain. Trust me you dont want to shop for glasses when you have this. But it is my self healing approach and physical therapy.
But in a few days I will have my glasses again. Yipeeeeeeee! Temporarily handicapped in the leg and visually impaired… what a life Im having in Boston!

5 stars for Dr. Letourneau! She was with my eye doctor in Brookline many years ago, which is how I found her here. I had not had my eyes checked in three years, and feared that I might even need — gulp — reading glasses, so I had an appointment this morning and to my great relief learned that I do not need reading glasses (well, not yet!) but I do have a prescription that just isn’t right for me (it was written for me in Washington DC).
Anyhow, after a thorough exam AND a cool scan with her nifty machine that scans the eye and saves the images, I am all set until next year.
Easy to find right in the lobby of the Westin!

I am very happy to be able to revisit this review and update it to 5 stars! I bought glasses again (have a lot of flex spending $ I have to spend and glasses are a great way to do it!) and my experience was infinitely better. It is always amazing to see a business take constructive criticism and make a positive change. Yay!