Essential Skin Electrology and Day Spa

DO NOT USE HER SERVICES!
HORRIBLE CUSTOMER SERVICE, UNPROFESSIONAL, RUDE.
Calls 30 minutes before appointments to reschedule, never answers her phone, and the mailbox is always full, so she never returns calls either.
Ridiculous, especially for a spa that is supposed to be a relaxing experience… what a headache, at least Groupon refunded the money to me.

This business is a scam. She doesn’t return phone calls. She cancels appointments. She takes money and provides zero service. I have never been scammed like this before by a business.

tried multiple times to book an appt – phone is always busy or mail box is full.
DO NOT USE

Essential Skin Electrology and Day spa is one unprofessional and unethical business. Elizabeth asked me to pay cash for all three service appointments upfront instead of buying a Groupon when I called to ask a question beforehand. Other small businesses that I supported in the community always kept their word. After my 1^st appointment (that was very stressful and unpleasant) and paying cash upfront I was unable to get in touch with her for 5 months now. I made a several phone calls and left a few nice messages. Sadly, I can not imagine her business to be successful, if she treats people like that. It looks like she moved a few times to the different parts of Boston metro, and now she is in Watertown providing same poor or no service, but collecting money from people. I am surprised that Elizabeth’s «SPA» is still in business.

I wouldn’t even give this place one star. My experience was horrible. After finally getting someone on the phone here, I was able to book an appointment about a week out. When I arrived for my appointment the woman very rudely asked why I was there. I explained that I had a facial appointment. The woman replied, «no». And disappeared back into the room. I have never been so offended by someone offering services. Eventually the woman came back out and said that my appointment was cancelled and that I must have cancelled it myself. I told her I did not. She replied that she didn’t know what to tell me because she already had someone on the table. She then told me I could call group on and get refunded or reschedule, she didn’t care which. I was left speechless by her rudeness, I simply walked out and immediately called group on. They kindly refunded me and I will not have to deal with this horrible place again. By the way it was in Watertown, not back bay as listed here. What a scam artist.

I completely agree with all other reviews. Owner does not answer phone, mailbox is FULL and she does not return calls. I basically had to converse with her via text message to schedule appt and had to reschedule MULTIPLE times for the same reason others have stated.
Recently she was texting me as I was trying to secure an appt and kept texting me different info, when I told her that she might be confused that she didn’t have the right person, she became abusive. I have no time for incompetence or rudeness. She told me;
1. She blocked me (phone).
2. She blocked me on Unilocal (is that even possible?!)
Please do not EVER go here, buy groupon, etc. when I actually had 1 appt (out of the 3 I bought) she told me that ppl gave her bad reviews bc they don’t like her personality. I don’t think this is ever appropriate to discuss with your clients and it’s obviously more than that. Oh and she was late to our appt but was obvious she stopped to get a coffee while I waited outside of her «spa».
DONT GO HERE PLEASE!!!

9÷21÷13 bought at groupon yesterday for $ 99 for 3 massages, called 8x no answer, recording, mail box full can’t leave a message. Received a call at 8:00 from their # asking if someone at my house was trying to call them, my husband was unaware and said no. I texted to the the number saying i had a groupon and wanted to schedule a massage — received a reply what # should they call me at when i gave them my # they told me to get my $ back that i was harassing them by calling them!!! How can you run a business by selling g.c., not answering your phones, not taking messages and then accusing people of harassment for calling to schedule appointments? WOULD NEVER GO HERE WOULD NEVER RECOMMEND IT!

Thankfully, I diid not have the horrific experiences that these one star Unilocalers have had. And that is because she NEVER picks up the phone and her mailbox is always full. What kind of business it this? Spas are supposed to be relaxaing and this was anything but in just trying to make an appointment. Called Groupon and they too said they have had a hard time contacting this woman. At any rate, I got a credit and I told them they need to take her ad of their site so other people don’t get tortured.

Can i give this place zero stars? My husband has not even had his massage yet and I feel the need to complain! This place sucks!!! I got a groupon as a gift but since I’m pregnant and they don’t offer prenatal massages I gave it to my husband instead. I’ve been trying to get an appointment at this place forever. Their mailbox is always full. I finally complained to groupon and they offered to contact the spa for me. A lady finally called me in July and said she can only get me an appt end of aug and refused to schedule the other two appointments at the same time. Fine, whatever. His appointment is today and he is standing on the street since the door is locked, the mailbox is still full and there is a sign on the door that says ‘please do not knock, I’ll be there shortly’. So he was chilling out on the road… seriously!!! After 10 min of that he started knocking incessantly and still no answer. So basically appt #1 is a no show. Ridiculous. Next step is to call Groupon… we’ll see how that goes cause this place is a tacky piece of crap!

Please do not use this «spa.» It is a scam! I bought a $ 99 groupon that included three massages and/​or facials. After two months of calling the «spa» with no answer, and trying to leave a voicemail on a mailbox that is full, I finally get a call back. My appt was last week, the massage was subpar at best and left me soaked in oil. Having the groupon, I scheduled a facial and massage for today. My appt was at 1. Elizabeth, the owner/​masseuse calls me at 11:23 to confirm. She then calls again at 12:05 to cancel. I am already on my way so I call to try to reschedule. She tells me to come back at 2. I have a screaming 3 month old with me so I tell her that I may be a few minutes late but will try to get there as close to 2 as possible. At 1:15 I leave a message that I’m on my way. I’m back by 1:40. The spa is closed. I call again. No answer. Elizabeth then proceeds to send me rude text messages about how she gave my time to somebody else and I would have to come back at 6 if I wanted my treatments. This was the second time that day I had been to her spa for my treatments and had been ditched! I tell her forget it I just wanted my money back. She tells me thats not her problem, I need to call Groupon. I do. I tell them the whole story and bc of my trouble they give me a full refund. I was going to leave it at that and not bother Unilocaling as Essentials already has a bad enough name. Well, Elizabeth has now continued texting me, threatening to call the police because Groupon doesn’t want to pay her. I even offered to pay the agreed upon $ 33 for the hour I used. She wants $ 70! Three treatments were supposed to be $ 99! She is now harassing me, calling me names. Please do yourself a favor and DO NOT get involved with this woman!!!

I also purchased a 3 session Groupon and it was a huge mistake. For my first massage appointment, Elizabeth cancelled the day of because she was sick. Huge bummer, but I get it. She was accommodating and squeezed me in that week. For my second appointment, I had to reschedule a few weeks before due to a conflict. I’ve been trying to call every day and I can’t get through. No one picks up the phone and the mailbox is constantly full. I dug up an email address through Facebook and the response is pathetic (don’t even get me started on the useless website with no email address). I got one email response after 3 days with no solution for me. I’m still waiting for another email response. I’m also still trying to get through via phone, but the mailbox is still full and no one is picking up. I’ll be shocked if I get all 3 sessions. I don’t think the services are worth the poor customer service and lack of professionalism.
The massage I received was good, but SO much oil was used (not lotion) that it took forever to wash it all off. I’ve never been to a massage before where I felt that oily afterwards and needed to immediately shower.

This place sucks!
I was trying this place out because of groupon. When I went in, the place was brand new and there was no signs or anything. the lady was so mad at me about not having my groupon printed out. she never told me that i should! the facial was very basic too.
i bought the 3 session groupon and i had my second appointment scheduled after 3 weeks. I put down the appointment on my iphone calendar. and on the day of my appointment she called me and told me that i was late for my appointment (10am), and i had the appointment at 11AM! If you don’t know how to manage a spa then don’t blame on your customers! such a waste of my time and money!

She sounded so nice on the phone, and even extended spa week deals a few extra weeks, but on the day of my massage I got a text message at 7am saying the shop was closed and they’d call later to reschedule?! What a heartbreak.