East Boston Diamond & Gold Exchange

I own a Topaz, Diamond and Silver tennis bracelet I love and it broke between one of the links last summer. I brought it in for repair and was promptly charged me $ 25 (not a lot of $$) for the repair service with the explanation there was a «guy that handled off-​premise». A week later I retrieved my bracelet and popped it on regardless of the discoloring to the link as I assumed the solder was put too close to it. Well the same link broke again and I had it tacked today at a Downtown Crossing shop. Apparently the «off-​premise» guy at EB Diamond & Gold used lead to solder and not silver as explained to me today.
This left me feeling pretty mad and the look on my face must’ve been a pathetic one as I was not charged for the repair (out of pity). While this isn’t an expensive «piece» it has sentimental value well beyond monetary worth and I feel cheated. I attempted to reach the store via email but neither on their contact page seems to work. I assume if these folks will cheat you out of $ 25 then I can only imagine what more they may cheat you out of.
If they see this message I want to suggest you speak to the «guy who handles these repairs» as he shouldn’t be allowed to work on any existing or future customers jewelry.