CVS

Dear CVS — you finally broke me.
After years of doing business at this location (it’s minutes from my office), I finally had enough last night. I’d been doing my best to ignore your surly pharmacists and their slipshod service because of the «convenience factor,» but last night reduced me to a seething, writhing mass of exposed nerves and bile. I’ll explain:
I went to pick up a couple of prescriptions which were on autofill. Now, I knew there’d be at least a minor kerfuffle because I’d changed insurance providers. I handed one of your surly pharmacists my new card, and she mumbled at me to «have a seat over there and we’ll call you.» So I waited. 5 minutes. 10 minutes. People who’d been ushered over to your purgatorial waiting section AFTER me were called. After a half hour, I got back into the line (which was snaking all the way back to Suppositories because there was only one surly pharmacist on the registers) and asked a different surly pharmacist what the status was, and could I at least get my card back, and rather than give me a minute to explain my situation, kept barking: «LAST NAME. BIRTHDAY.» She brought me two of the three prescriptions I was due to pick up, charged me the correct copay for one, charged me $ 135 for the other (wouldn’t explain why, wouldn’t let me ask if I could hold off on that one until the 30 day period was past so I could pay the correct copay) and just shrugged when I told her there should be one more.
I’m a fighter by nature. I knew there was a third prescription, but Surly Pharmacist #2 wasn’t going to lift a finger to find out what the trouble was, so into the «Drop Off» line I went, where I told a somewhat less surly pharmacist that I should have had a third prescription. He punched in a few numbers, and said, «Oh, yeah… that should have been filled on the 13^th.» I was once again told to «have a seat over there» with vague assurances that I’d be called.
ANOTHER HALF HOUR PASSED. I caught the guy’s eye, and he stammered and went to see what the trouble was. Surly Pharmacist #3 (are you keeping count, CVS?) then flung it onto the counter in a huff, and called me by my first name (everyone else was called in a considerably less brusque, and more formal, manner, but I guess because I was being DIFFICULT by, you know, insisting that I receive the prescriptions your staff is supposed to fill on time, I get just a soupçon more attitude).
Here’s the thing — if 30 days hadn’t passed since my last refill, someone should have told me as much, so that I wasn’t charged $ 135 for one bottle of Tier 1 medication ($ 5 at most). If I tell your surly pharmacist that I have another prescription that should be waiting for me, the correct response is «Oh, I’m sorry — let me check on that for you.»
Perhaps you’ll figure it out one day. But I won’t be around. As of this morning, I have transferred my prescriptions to Rite Aid. Cheers.

Very busy store. The pharmacy can have half hour wait times. hate the self check out in the front of the store, once again we are doing shadow work for nothing. This replaces a cashier and removes a job. If shadow work grows we will be doing jobs that others are paid to do. We need to create jobs not get rid of them. PS watch your bag, there are lots of people floating around. bet people get robed down the street from this place.

This is the worst pharmacy ever. First off every time a doctor sends more than one prescription at a time they only fill one of them. EVERY TIME. Then I make them check their computer, they realize they received 2 and make me wait a half hour while they fill the other one. Then I think they make up hours and open and close whenever they want to because I look up the hours online yet they are closed when I get there. I lived super close so I went here for a while but not worth it. I have never seen a business run so poorly and my dad teaches management.

Lousy service! Typical in today’s world of customer service. I was in the store for 15 mins and wasn’t greeted by anyone, including managers.

I get all my drugs here. For cheap. They know how to hook me up. LEGALLY.
Unfortunately, a lot of their non-​medicine items are a bit expensive, but you’re in Back Bay, so it’s gonna happen. Everyone that works here has always been friendly and helpful. It’s also real close to my work, so I can pick up things during my lunch break or before or after work. I pick up drugs whenever I want. Drugs drugs drugs. Legal prescription drugs. But seriously… if you want drugs, they’ll get them for you. But you have to give them a little piece of paper with scribbles on it first. It’s quite a racket. But it gets you nice drugs. Or drugs that make you sane. Or that calm your stomach. Or that prevent you from getting pregnant. Or drugs that cure lovesickness (that’s not true). But seriously… I don’t know what CVS stands for, but it should really stand for Hooking You Up With Drugs (LEGALLY).

This post is mainly for one of the employees, named Alice. She was both rude and unhelpful, told me my credit card was «DECLINED» (it was a debit… it worked once she used two brain cells and ran it as such), and got mad at me for talking on my phone in her obviously noble presence (I was talking to my insurance company, whoopee). Alice is both an insult to the CVS corporation, as well as the human race itself. When she spoke, I lost all faith in evolution, as this chick’s ancestors should have been killed off via natural selection before they bred and shared their idiot genes with their spawn, Alice.

The best part of this CVS is when an employee (first named starts with a K) in the pharmacy just throws you to hold music without saying «I will put you on hold», so you think you actually just got pushed back into a queue. That’s definitely my favorite part. Rude. It just happened to me 3 times in a row because of some back and forth between me and doctor and pharmacy. Someone missed that «Common sense Politeness 101» that the rest of us took. Reminds me of that time I saw a woman on the T push a blind woman and her seeing-​eye dog to the side so she could be #1 on the E-​line inbound at Northeastern. Ah, Americans, no wonder everyone hates us…
«Hello, I’m calling about a prescription called in by my doctor.»
[HOLD MUSIC IN EAR]
Me: [Did they hang up on me? Did I press the wrong button on the phone tree? Did I accidentally call the RMV? Did I accidentally call the corporate office of Caldor which closed in the 90’s?”]

Horrible! Filled in more than a year old prescription. When we came home (35ml. Away) and found out we called and the person on the phone was very rude and not apologizing at all. What is going on???

My wife never answers the phone. My wife NEVER answers the phone.
I was in CVS to get something for her, I tried calling, I was up next at the counter, the nice older CVS lady asked me «How are you?» and I replied:
«How am I? How am I? My wife never answers the phone. She doesn’t answer the LAN line, she doesn’t answer her cell, I can email her, IM her, AIM her, YM her, text her, Facebook her, KakaoTalk her and she still won’t answer. I could be hanging from a cliff over crocodiles with lasers on their heads and I wouldn’t be able to ask her for help or say goodbye!»
The nice older lady from CVS replied:
«Do you have a CVS card?»

Stopped by here in the morning before work. It was a nice, bright space with everything I needed. They also have a grocery/​produce section. Staff was great — helped me find everything I need quickly so I could be on my way.
Extra points for playing dance pop in the morning. ;)

They have re-​done it over the summer, and its pretty amazing now, since there are two exits. They have everything you could want at a convenience store, and its great for drunk food.

As a Northeastern student, this is a pretty convenient CVS. I’ve had no issues, though I wish the people didn’t go through the same confused process every time they found out that my insurance doesn’t cover the generic version of my medication. The hate in these reviews seems largely misplaced.

I go here all the time because it’s near where I work, so I never really thought about whether I liked it or not. I mean, it’s CVS, a life neccessity, right? But now they have radically changed this one, it has expanded about four times bigger and has self-​checkouts and a whole bunch of new employees and… big excitement as the displays and aisles keep changing. It’s an adventure every time I go in there, what with all the ladders and power tools of the remodelers.

This is a very clean, well stocked CVS location. The staff is very friendly and it is conveniently located.
The Pharmacy hours are
Pharmacy Hours
Mo-​Fr: 07:00 AM — 10:00 PM
Sa: 08:00 AM — 08:00 PM
Su: 08:00 AM — 08:00 PM

This is a very average CVS. They have all of the necessary items a CVS should have, plus a bunch of student-​oriented things because they’re near Northeastern and Berklee, as well as some outdoor things because they’re across the street from the park.
For some reason, they tend to have a ton of «leftovers» in the seasonal aisle that end up on markdown, so that’s always a bonus for me, since I love raiding the after-​holiday sales. Though for some reason, all CVS stores stopped carrying Brach’s Jelly Beans around Easter. I have no idea why, but I refuse to buy their disgusting store brand jelly beans, which at 99 cents, are so repulsive they’re a waste of money.
Like all CVS stores, their prices on many things are hugely marked up compared to Target and even Stop and Shop, so I only buy things there when I need them immediately, like medicine, Hallmark cards, and snacks. But as CVS stores go, they’re OK.
Since their recent renovation, they’ve added a lot more space, a huge food section, and in general improved the store. It makes me sad I no longer have a reason to be in this neighborhood, and glad that Blockbuster finally tanked.

I hate this CVS. Im from Midwest and I prefer Walgreens, but the closest Walgreens is on Boylston, and Im to lazy/​busy to walk over.
First of all, the employees. In order to get a job there you must be high, smell like cheap Pariz Hilton perfume and most importantly take and pass the bitch test. I understand you job consists of putting Always, condoms, candy and Depends on the shelf, but Im sure you knew the job description before you applied. And if you dont like it, you can quit and go get a job somewhere else.
Noone ever said «Thank you», or «Have a good day» or «Did you find everything okay» to me. Absolutely no customer service. Once I actually had to ask the little ^&*% at the register to scan my shit.
I also seen this one craptastic employee basically yelling at this cute older gentlemen, who could’ve been your grandpa. I guess he was having hard time finding some medicine and the bitch yelled at him «Cant you read?», so I went over there and helped him find it. And when I asked him what he was looking for, she just left. BIOTCH.
The set up also blows, and if you’re buying Always or Depends everyone standing in line will see it. I dont have a problem with people seeing me buy some Always, but I guess when you’re buying Depends… thats a whole different ball game. At least its not monistat. …Ive seen a few girls holding their Always and Playtex and trying to cover it up with some magazine or trying to hide in their basket under some TP and shampoo.
As for merchandise, they got the standard fare makeup, cards, laundry, shampoo, toothpaste, garbage bags and TP. They do not have any plastic to go containers. I needed some, and I had to go to Whole Foods to get their free range, corn fed, free trade to go containers which cost as much as my law school tuition. So, I dont know why CVS doesnt have any to go containers, they are at the student central. But then, how many of us cook or have left overs?
They do have good Vday and Easter after candy sales. My Jewish soul loves the Dove Chocolate Easter Eggs. Hey, Jesus was Jewish, so I can have some :))

If you ever harbor a strange desire to immerse yourself in a massive death cloud of people, then this CVS is your best friend.
Seriously, every time I come here, this place is packed. Even on 11:30 on a Saturday night. Haven’t any of these people got anything better to do than to spend ungodly amounts of time in a CVS?
Good luck trying to pick up a prescription in less than half an hour — all of your time will be spent waiting in line behind dozens of other equally irritated people. Usually they only have one or two people ringing up prescriptions at a time, which is far from adequate, and sometimes there will be no one at all.
The service is hit or miss — I’ve had experiences with employees who look like they might melt to the floor in a puddle in any minute, but there is this one really nice lady who works there who’s checked me out a couple of times.
I did also witness a crazy woman rambling and projectile vomiting outside of this CVS once. I’m not quite sure what to make of that.

OH DEAR GOD this place is made up of miserable human beings. I mean I will always be a fan of CVS no matter what, preferably the card isle. HOWEVER I’m pretty sure in order to get a job here you need to be a huge cunt, like. HUGE CUNT. If you have a soul and smile sometimes you cannot work here. Don’t have your CVS card with you? I can guarantee you will get the biggest sigh, it is like you killed their mother. I am sorry you despise your job, this is my fault?
I did however get a kick ass Valentine’s Day card here yesterday with Elton John «Can You Feel the Love Tonight» recorded inside, umm of course I will buy you. I tend to be on Mass Ave quite a bit so I will most likely be there again, especially for the discounted Valentine’s Day candy, (the only good thing to come out of that god damn holiday).
Whatever, I will continue to come here so that I can continuously piss them off by asking them questions and not having my CVS card, giving them my phone number instead.
Yes, it’s the little things in life.

Is this the line to check out or to collect unemployment?
Good god this place is a mess. It’s like a drunk tranny walking in heels on an icy sidewalk.
Due to the convenient location near my apartment, I will continue to spend my dollar$ here. But they need some serious help. The store is crowded and dated. The registers are in an awkward zigzag which when combined with the number of people in line it becomes a shit show up front. God help you should you be holding «personal» shopping items because everyone and their mother will know your «business» at check out.

I can’t stand this CVS.
Normally, I really like CVS because it seems to have everything. At this one, however, the people who work here are ridiculously rude. I had one terrible experience in particular:
I had a little bit of an eye infection two weeks ago. I went to my school’s health center and the doctor called CVS for prescription eye drops. Just to make sure that they’re be ready when I got there, I went 3 hours later to pick them up. They weren’t ready. Why? Because the pharmacist didn’t know what eye drops my doctor was asking for! You’d think that maybe when someone called in the prescription, they’d say, «wait, what?» but that didn’t happen. I talked to one really nice pharmacist (Ross?) and he explained things to me, so although I was annoyed, I was alright.
I went back two days later (because I had to work the entire next day — and I used Visine in the meantime). There was STILL confusion about what eye drops to give me! Apparently, they called my doctor and she never returned the call. I understand that things like that happen. But really… it had been two whole days. I was told to wait just a little bit, and I did. As I looked around and waited, I realized there were five or six other people waiting as well. I don’t know if all CVS pharmacies are like this, but it was ridiculous. And kind of awkward.
Finally, the kid at the register (probably a pharmacy student) calls my name. He grabs the prescription and chucks it on the counter. Really? I’ve also got no purse, I’m just in a jacket and jeans. When I just stand there after he chucks my eye drops, he realizes that I didn’t grab them. He says, «Oh, do you need a bag?» uh, YEAH. it’s a prescription! I know it’s only for eye drops, but still! It was ridiculous.
I had to get some new contact solution and a new case, so I picked those up with a couple other things and went to the front counter to pay for those. There are four people at registers. Three of them are just standing around talking to each other. I stand there awkwardly waiting for one of them to tell me they can ring me out. Doesn’t happen for a good 15 seconds or so.
I go up to the girl who rings me out who obviously hates her job. She asks if I have a CVS card, which I do. I lift it up to her so she can scan it, and she ignores it so she can finish scanning everything else, leaving me with my hand in the air like I wasn’t asked for it. It was just rude.
And so, in conclusion, go to any other CVS but this one and I’m sure your experience will be much better.