City Sports

I went to city sports last week to get a north face jester backpack. On my way back home I realized it was men version. I ask the male worker is this for male or female he just claims like I dont know. That why I cant give them 5 stars rating. Customer service is just ok and if he actually helped me out or told me he would ask someone else. Maybe my rating would be 5 stars.

My go-​to store for all that is sports and running related. They had it all. Boston won’t be the same without, CS. You will be remembered forever.

I should’ve updated this post back in 2013, but City Sports got back to me immediately and apologized. They also assured me that they have no policy against bringing your purse into the changing room and they were going to reach out to the store to speak with employees.

Me (holding 8 pairs of tights): «Excuse me, do you know if any of these are good tights for winter running?»
City Sports guy (does he count as an employee if he doesn’t really help?): «Um, usually if they’re fleecy inside, or thick.»
Me: «Um, right. well, what do you think about the ones I have here that I want to try on?»
City Sports guy: «Well, I think some people like the Nike ones. I don’t know the names of them, but some people like them.»
Uhhhh…right. I get it, 8 pieces of clothing is a lot to look through and offer some advice on (not really), but uh… City Sports guy, you didn’t even try. I got more feedback from spending 15 minutes searching on
in my cramped dressing room. You owe me a few megabytes of data usage, guy.
Between this and having to listen to two female employees outside my dressing room (who apparently didn’t care that I was 2 feet and a piece of plywood from them) gossiping about their boyfriend/​baby daddy drama, I’m going to give this store one star for customer service. Although you do find your friendly, helpful employee once in awhile, generally the service is pretty lackluster and you’re on your own in the vast wilderness of activewear.
Decent selection of activewear (and some great sales), but if you’re looking for more informed, helpful service, I think the better bets are Marathon Sports or REI. That is, unless you want in on the baby daddy drama.

This is the City sports I go for shopping when the store in common ave doesn’t have what I am looking for. This store has a larger selection and much more inventory. Their prices are moderate. The staff are OK. A little semipro IMO.

I generally don’t review chain clothing stores, but excellent customer service will occasionally give me that push to do so. And that is what has consistently happened at this City Sports.
This location is already great because the store is big and the variety is great. But I like it even more because the sales associates I’ve encountered are always extremely friendly. They’re knowledgable when it comes to the products being sold, and they are happy to answer any and all questions. If one of them doesn’t know the answer to what you’re asking, they’ll quickly find someone who does.
You know how sometimes sales associates get annoyed when you ask them to check on a size at another store? Well, that doesn’t happen here. More than once, they have offered to do so — without me even asking! And while I was sitting waiting for one employee to get a shoe size for me, two more employees walked by and made sure I was being helped. I love it! And that’s the way it should be everywhere, right? It is a sad, sad reality that it isn’t usually the case.
If you’re a student, you get a 10% discount. Not too shabby. If you’re a fitness instructor, you also get a 10% discount. However, if you happen to be both of those things, as I currently am, you don’t get to use both. But the instructor discount will sure come in handy when I graduate from grad school next year!

I just left City Sports and couldn’t be more impressed with their customer service. I came in with a pair of sneakers I’d bought last month — no bag, no box, no receipt. I’d worn them for a run and developed terrible calf spasm. My physical therapist told me the sneakers were completely wrong for me. I held on to them for a few weeks, thinking that CS wouldn’t take them back — they’d been worn (and no packaging or receipts to supply). But given I’d spent over $ 100 on them, I figured it was worth at least trying.
The woman at the register was very nice and didn’t seem to think it would be a problem. She called over the manager, Frankie, and they looked up my purchase using my credit card. Frankie then personally helped me select a better pair of sneakers, personally going out of his way to make sure the new pair would be good for me, gave me a little discount for my troubles, and I was on my way.
The customer service here surpassed my expectations and I’ll be shopping for all my sneakers here in the future.

Came here in search of NE Patriots gear (souvenir for the Pops…) and thankfully they had a decent selection… The staff were friendly… the store was organized… Since they didn’t tax clothing… I splurged a little for gears that I shouldn’t be buying right now but oh well…

Great store, with super helpful staff. Their knowledgeable staff who can help with shoes, gear, or clothing along with the Insider Rewards program makes it a great place to shop.
Kristy does a great job holding down the fort, and their run club led by Alex (Tuesday nights at 6) is the best in Boston!

Athletic gear and sportswear store
On Boylston Street in Boston Back Bay.
They offer a wide variety of clothing
Sneaker fittings and Boston Marathon gear.
The deal: they offer a rewards program,
to earn discounts, and an addiTional
10 percent off with a student ID!

HUGE store, I’ve always been able to find 10 different types of what I need here.

Called up from DC to this location and spoke to Kyle who was very friendly and helpful over the phone.
Excellent customor service provided by Kyle who was able to assist a friend in Boston with a slight dilemma. All was sorted out with ease, and I really appreciate the assistance provided.
Many thanks!

I just borrowed my old roommate’s road bike (with two flats and a seat so tall that even on my tippiest toes I couldn’t come close to reaching the ground). Clearly I couldn’t ride just yet, but even so I was pretty nervous about my first city ride as well (I am from a small town… we don’t even know what traffic means).
I pushed my bike into the store – I still didn’t even have a lock for the bike; this was the actual reason I was in city sports. I ask this guy (later found out his name was Justin) where the bike stuff is. He not only walked me over, but proceeded to pump up both my flats, helped me pick out the best lock (well I guess best for my budget constraints!) and made me laugh at least a time or two which certainly relaxed my nerves. The store was out of allen wrenches, but he kindly told me which local bike store I could get one at and sent me on my merry little way.
I’m not one to typically buy things from City Sports, but this was a really great experience. Not to mention they offered two 20% off coupons in the college coupon book, so I felt the bike lock was definitely in the reasonable range.

Not only do they have great t-​shirts, clothing, and sneakers… but they offer cool events, like the Reebok One 5k the other night. It was a blast running with 100 others around Boston. And we even got to test run a pair of Reebok One’s!

I love this place! I’ve bought everything from running shoes to workout clothes, swim suit, etc. here. They have great a very extensive range of options from their basic (but great) CS line to the higher end stuff like Patagonia, etc. They also have good sales, an awesome rewards program, and their staff is incredibly helpful and very friendly.
One thing I love about City Sports is their staff. They either hire people who are well versed in the products they sell (especially shoes) or they do a fantastic job training them. I used to only go to Marathon Sports, but now, I’m very comfortable going to CS to be fitted for new running sneakers. As someone who puts 40+ miles in on the roads weekly in my shoes, I need them to be perfect for my feet, legs, etc., and the salespeople at CS are great. Also, I’ve never had to wait more than a minute or so to check out because they always seem to have enough people manning the cash registers — which is great if you realize you wanted to go work out, but you forgot a bra, socks, etc.
Overall 5 stars for awesome staff, an incredible product line, and a store with a great vibe!

Very professional, very friendly sports star staffed by people who actually play sports and know what they hell they are talking about. I was in town for the day before heading to DC for a 20-​mile charity walk and I needed new running shoes and socks. Everyone was super helpful explaining running shoes, gait, support, inserts, etc.

I was never much of a runner, but after moving to Boston, I caught the running bug and started training for a marathon. City Sports is the sports store I frequent the most for my running needs. While the staff at nearby Marathon Sports is much more knowledgeable, I found that once I knew my shoe model/​size, I could get better deals at City Sports. Plus City Sports has a wider selection of apparel, including their own City Sport clothing brand, which I’ve found to be very comfortable and stylish. My biggest complaint is that the selection for non-​endurance sports (basketball, baseball, tennis) is a little bit lacking compared to what they offer for running and swimming.
I signed up for City Sports’ mailing list, and I get invitations to awesome (and free) workout or running events, like Cross Fit or boot camp. I really appreciate that City Sports is not just a sporting goods store, but also a hub for fitness activity.

Join the City Sports rewards program. It’s the best program I’ve ever found – I feel like I spend barely any money at City Sports, yet every quarter I get a fat rebate on my next purchase. The program is free and totally worth spending the few minutes to sign up. Think CVS ExtraCare Bucks on crack.
As for the store itself, it has a good selection of sporting gear leaning heavily toward running and general aerobics. I like browsing the sale racks and think their own City Sports line of clothing is surprisingly nice (love my running capris). While I prefer Marathon Sports across the street for sneakers and advice, City Sports is more likely to have specific items in stock, especially things like gels and gummies, Body Glide, or small accessories.
Just join the rewards program.

Great location, helpful and knowledgeable staff, and just enough of everything to meet most of your sporting needs. We have come in for the most random things — tennis balls, medicine balls, a frisbee — and they almost always satisfy.

I have to agree with others, when they say this City Sports lack customer service. On a beautiful friday evening, I was looking for Vibrams. I was excited about their 20% off sale, even though it wasn’t anything crazy but I needed to try the Vibrams on before buying. I went straight to the Vibrams and found the color I wanted. All of the employees were grouped together. When I asked for sizing help, one of them just passed the Vibram size chart. Not a word was said. Then he goes back to his group conversation. I had to go up to him to ask for my size. What is this?!
I did buy the Vibrams because I wanted them. Will I go back here though? No. I will try Marathon Sports next time or buy my shoes online!