Chipotle Mexican Grill

These college babies are so respectful & outgoing, even in the cold rain & flurries.
We walked in & before we could approach the conveyor belt of fast tex mex, Jordan greeted us with an exciting hello. We knew what we wanted, so we did our part just as quick as he did his. Then Natalie did her part with a friendly smile as well & we were done. She was so cool with providing us with our additional requests. Simply, they were both very good employees serving their customers.
Even the Griller who stepped up front for a few minutes, spoke to the customers. Glad to see college students who are working in addition to going to class having a positive & interactive demeanor with their customers… especially in the soon to be extreme weather elements.
Our fast dining experience was worth the 10 minute walk of wind/​cold.
Personal view… although Boston College isn’t too far from Boston U, I was able to ask some of my daughter’s friends (including some pre-​med babies) who devour chipotle on a regular basis, how they fair with the e-​coli outbreak, & they made a good point. «Mama Kat, someone, somewhere, somehow is going to get hurt, sick, or worse from a mishap, this happens to be with a national & successful food chain & they are being proactive & very transparent, we can’t live in fear»…say it loud & be proud Class of 2016 LOL.
This is the 1^st time I have had Chipotle in a very long time, & event though I only consume the Veggies, I opted to have it & in Boston of all places… I’m good.
& will be good after their ²⁄₈ national closing for the day… big ups to being accountable & proactive for the consumers.

Discriminatory labor practices. Awful communication, good food.
The review is for this particular Chipotle, which I go to several times a week. As a chain, I would rate Chipotle at 4 stars.
There is something wrong with the management /​staffing at this particular location. Employees who take orders mostly speak English as a 2^nd language (which is TOTALLY FINE), but their language skills are so poor that they have difficulty understanding what I and other customers are ordering – every time. Many employees don’t understand the products that are for sale.
It was not as bad at this location several years ago. I frequently have to point at what I want because the person serving me doesn’t understand what I am saying. Employees have difficulty communicating with customers and each other. The ‘assembly line’ frequently gets backed up due to poor communication and the result is missed items and frustration for both customers and staff.
Whats weird is that there are people who speak PERFECT English who work in the back, but NEVER talk to customers. What’s even weirder, is that they are all men. Only women work in the front line. Let me repeat myself to be clear:
At this Chipotle, men work in the back and women work in the front – no exceptions.
I have never been served by a man in the 3 years I have been coming here. I have never seen a woman chopping or preparing food in the back.
I will continue to go here because the food is good, but the location really leaves something to be desired.

The food here is consistently decent… but they have some of the worst customer service around. The person helping withy order made it seem like the customers were an inconvenience to her.

This is an okay chipotle. They go too fast sometimes and get the order wrong. I ordered a veggie bowl and asked for guac but they forgot so I had to remind them, also had to remind them about the corn. But they seem enthusiastic at least. Good location. Not much else to say because everyone knows the food is fabulous.

Trusty and reliable. Portions are great if you know how to order. It’s good if you’re looking for a solid meal and it’s definitely one of my comfort foods. It also makes me feel healthy since it’s a balance of veggies, meat and carbs. I personally get the chicken burrito bowl because of it being the cheapest. How I order is get a tortilla on the side. I ask for rice but I ask for double portion which is free. Then I get beans and chicken. I also get both the mild and medium sauces. I get corn, sour cream, and lettuce. For me this is the best combination that yields a hefty portion. I think the flavor is nicely balanced if you take it to go and give it a nice shake. Even though it’s an average fast food chain, I would consider it to be one of the top ones I go to all the time.

Chipotle is life. There is literallly nothing better that chicken and rice for me. Its fast and super convenient on the go. It’s literally a life saver when you’re dying and famished. Most of the time I get the salad bowl with carnitas, green salsa, corn salsa, mild salsa and of course guac. Everything works well and tastes delicious. It’s actually relatively better nutrition wise compared to other fast foods. The only negative thing that I could give chipotle is that the customer service discrepancy between locations. When I go to some places, the people serving me are extremely quick and super friendly while others on another hand, make me want to never come back.

LOVE chipotle. Can’t go wrong. My usual: chicken fajita bowl, no beans, white rice, mild salsa, hot salsa on the side, cheese, lettuce, sour cream, guacamole when I’m feeling like my bank account can handle it. And a tortilla on the side. Used the buy one get one free coupon from the friend or faux quiz, which made it even better. Never had a bad experience at this location.
Tl;dr — yes, always, forever.

Avoid lunch hours. The short lady serves you only half portions of food. Totally not worth for $ 8.

Does Chipotle really need a review? Let’s be real, it’s not authentic, probably really bad for your health, but it is so so damn good. I’ve been addicted for years, you’ve been addicted for years, and if being addicted is wrong, I don’t want to be right!
Speaking of this particular Chipotle, the servers were a bit heavy handed on the ingredients– I love when that happens! It was clean, well stocked and of course the music was jamming. I usually Shazam at least one song every time I visit any Chipotle. Lastly, and never least, the guac tastes like a million bucks. The End.

This is one of the better Chipotles in the area. Much cleaner than the Cleveland Circle one and because its busy all the time the food is fresher. The lines do get long though!

Wanted to thank you for being vegan respectful, adding a vegan burrito to the menu and for the server changing her gloves before preparing my vegan burrito

I really liked this chipotle chain for its size. It was clean, well organized, and very spacious. Customer service was also excellent. In terms of food, my only complain would be that their guacamole was a bit different. It was very light and I noticed it was missing red onions which is a big no no.
Overall, it was a great experience. I think the chain manager really needs to do something about their guacamole though.

I love Mexican food and I love Chipotle. BUT I’m not a huge fan of this particular Chipotle. I know it’s a chain store so the taste doesn’t differ too much, but for some reason, it doesn’t taste as good as other Chipotle’s.
I honestly can’t pinpoint what it is that makes this store not so great. Maybe it’s the chicken? It tends to be dry. The steak is always very very chewy. I feel like there’s a secret flavor that’s missing. Like the secret recipe has been altered in some way at this Chipotle. But it doesn’t taste bad. No Chipotle has ever tasted bad. It’s just that all the flavors aren’t there… at least for me. Maybe I’m crazy.
Avoid the long line during lunch hours and dinner hours, but it moves fairly quickly. The staff is also pretty nice if you ask for a little more of something. They won’t be like «SURE!!! :D» but they’ll do as you ask and that’s all that really matters.

This location at lunch hour is a madhouse! I watched this team go through 20 hungry customers in under 10 minutes so efficiently, it was actually pleasant standing in line to get my veggie bowl. Great food and efficient polite service. They did run out of forks but there were plenty of spoons available to eat your delish bowl with.

Have to go at select times. Sometimes the staff is completely shit, usually just turn around and walk away when I see that shift

if you don’t dissect the last quarter of the chipotle burrito that’s been sitting in your fridge for the past three days in order to peel off that slimy top layer of lettuce before you microwave it, so that there’s a chance it doesn’t turn out totally disgusting, just kind of rubbery and bland, then it’s just like mom says: you really have given up on life.
and it’s not just her, your aunt marsha was saying the same thing the other day when she had the kids over for brunch, you used to be so smart for your age — even got into the gifted middle school, you know, for math and science? and you said you wanted to be a doctor. a doctor! god, what happened?

I like chipotle. But this location is ALWAYS out of guacamole and grilled veggies. Lame.

i don’t like this location, always too busy. Half the time they rip my burrito. Which is cool, it gets me a bowl, which makes eating easier. I want a bowl every time. I should request a rip.
Try the corn salsa!

Nothing beats a burrito to keep you going during night class. Or to keep you going anytime. I wish I had a burrito right now… can someone make that happen?
Anywho, this Chipotle is right across from the BU West stop, which makes it terribly convenient for someone who might be over at BU for, I don’t know, whatever reason someone would be at BU for. Same prices, same food as every other Chipotle, so if that’s your bag, dig in.
Pro tip: you can get free guacamole in your veggie burrito.

Chipotle is Chipotle. This one is usually not too busy, and it’s very clean.
Staff has seemed friendly the handful of times I’ve been here, and the food has been consistent with my expectations of the chain.
Most boring review award goes to me.