Boston’s Preferred Properties

Fast, responsive and easy to work with. What more do you want from an apartment rental company. Any issues with the building are addressed promptly and everyone I have dealt with in the office has been extremely nice. Jacqulene did my lease origination and was great during move in and when I had a minor lock out problem. The owners of the agency are also very nice and responsive. Marisa is always so helpful with getting paperwork done and ensuring rent it paid and they have a really nice dog. I would use BPP again.

Boston Preferred Properties was difficult from the beginning. The day I moved in Marisa was extremely rude and acted as if I was a huge burden to her. As the year went on her attitude did not improve. I did not ask for much from my «landlords» at BPP but when I finally did I felt like I was an annoying chore, even though I was only asking them to do their job. On one instance when asking Marisa for assistance she fired back with a truly nasty email, saying it was not her responsibility to help me and she would not wait around for me to call her for assistance. I truly felt BPP did not care about me as a tenant and that I was nothing but a burden to them. My friends who have rented from BPP have had very similar experiences with both Marisa and Larry.
The building itself had troubles as well. The heat was not fully working until late November (already extremely chilly) and even after that BPP would periodically shut off the heat for entire days to test it. They would also test other utilities throughout the year. At some point in the winter there was a letter in the lobby almost every week explaining what utility would be shut off all day for testing. It made my apartment very difficult to like and live in.
I did have a good experience with one BPP employee, Jacqulene. She is the reason I am giving BPP two stars instead of one. She was very helpful and friendly to me and seemed to view me as a person instead of a burden on the few occasions I asked for assistance. She is the only friendly, helpful person I have met at BPP.
That being said I do not recommend renting from BPP the staff and buildings are (for the most part) awful.

I recently had a very positive experience at Boston Preferred Properties working with KATE TOFURI. She has been amazingly helpful and super nice. She responds to always emails and phone calls within 24 hours. I am sincerely impressed with her follow-​up.
I give Kate FIVE STARS. My average review is 4 stars only because of the lack of consistency I have experienced with this office. I have worked with great agents and then unhelpful agents so it is really the luck of the draw.
I recommend trying out Boston Preferred Properties and working with Kate. I cannot comment on the other agents who are currently working since there has been some turnover. Good luck!

BPP stands apart from many of the other agencies I’ve visited in Boston. They’ve been in business since I’ve been in college (the 1990’s) and I’ve referred several people there over the years. More often than not, they end up renting or buying with BPP because they get good attention and very little of the always be closing /​pushy mentality that so many other agents in this city have. Boston is one hardest cities in America to find a decent place to live. So many crappy places. So many crappy landlords. Using Boston’s Preferred was my shortcut to finding a great new place to live.

These guys are my current «landlords.» The way BPP works is that people that own apartments come to them to act as a middle man so that they don’t have to interface with their tenants. To this day we have not been allowed to meet, speak to, or even e-​mail our actual landlord.
The general perception that you get while working with the employees of Boston Preferred is that you are an annoyance to them. Requests and questions are frequently met with sighs, grunts, disapproval, and disrespect. User Dan B. is correct in his assessment of the major players of BPP being «very rude people.»
BPP is also poor at handling tenant issues. Case in point: one issue that we have had with our unit is unpleasant neighbors. The slightest bit of noise has elicited noise complaints from one of our neighbors (such as one of our female friends wearing high heels at 6:30 pm on a Friday). BPP has denied us the ability to speak to the building owners or our landlord to attempt to resolve this issue. When trying to meet with Marisa Fisch, one of the head honchos of BPP, we were advised «it is in your best interest to communicate via e-​mail, as an actual meeting will do you more harm then good.» In other words, «I don’t want want to waste a single minute in attempting to resolve this issue because I better things to do». So much for customer service. We have been blamed for problems which we have not caused, and BPP simply does not care.
They also will neglect crucial bits of information while showing apartments. We didn’t find out until the day that we moved in that there was a serious mouse infestation that they weren’t sure if it had been resolved (it wasn’t!) and that there would be scaffolding on the front of the building for the next six months. The apartment we had moved into also was filthy on move in day. It took four phone calls to have our apartment cleaned, like the lease said it would be.
The two bright spots in a sea of negativity surrounding this company are Jazmine and a one-​time bit of advice from Larry. Jazmine is an assistant who was polite, friendly, and a pleasure to work with. Larry Fisch offered us a bit of sound advice regarding our first noise complaint, but has also seemed peeved at the most basic of maintenance requests, which were found to to be «very easy to deal with» when assessed by the handyman they sent over. As a side note, the handyman really works wonders when you need repairs… if that’s any consolation.
In short, STAY AWAY! You can do a whole lot better than BPP in the area. A quick Unilocal!or Google search for other Real Estate agents will easily provide ample (and better!) avenues to explore.

Out of all of the realtors I have worked with so far in Boston, Nick was the most knowledgeable and helpful during my search. He didn’t waste my time showing me places that should have been condemned like other realtors did and he went out of his way to look up any questions he couldn’t answer on the spot. This place seems like it would be worth paying a brokerage fee for because they actually spent time with me to refine what I was looking for and showed me some nicer places within my budget.