Boston Upper Deck Trolley Tours

Just finished this tour and thought it was very good. Our driver Mike was very knowledgeable and injected a good amount of humor into the tour. Definitely would recommend this tour to anyone visiting Boston for the 1^st time.

Had one day to tour the city and Upper Deck Trolley (UDT) turned out to be a great way to get around and see the important sites. Got on and then got off to see Tea Party Museum, got on and saw the North End and then got off to grab lunch, see Revere’s house, and the Old North Church, then got on again to see the rest of the red line. All three drivers were well informed, courteous, safe, personable, and humorous. I recommend UDT and give them Five Stars.

Great tour! Wish we would’ve known you get a second day free in the winter because we would’ve taken advantage of that if we had the time! Steve was our guide/​driver and he was great! He knew all the little details of Boston, he was very nice and friendly. I would definitely recommend this tour and Steve to everyone! I wish I could’ve done the duck tour but we were a week too early for the duck tour season.

A really nice way to see Boston. The tour you receive is largely dependent on your tour driver. I took the tour twice, one day by myself, hopping off once for breakfast and then getting back on to see the rest of the tour. I thought the price was fair and wish I would have known about it before I took the Charles river tour (as that’s included in the basic price). Driver Will is awesome. My husband and I together took a basic tour in which we hopped on and off all day long in search of Will but the timing was never right. Neal was okay, Coach was okay as well, but Will, Will is the star of this bus tour — give the man a raise! He is engaging, funny, has a really big heart, and is very knowledgable about the history of the area. Would use this company again just to get another tour by Will.

Mary Anne provided us with great service. She was very accommodating to our group of over 30 people. Not only is she helpful, she has such an upbeat, cheerful personality which made our family experience even more wonderful. Definitely recommended!!!

Busses seemed clean and well maintained. The drivers did a lot of commentary about what we were passing by, and answered questions when they were asked. It was fun, and quite informative. The busses stopped without having to be flagged down. Its a good start to your trip as you can see many points of interest and come back to those spots if you wish to see more of that particular area.

Decent tour. They didn’t really seem to have their stuff together. Our tickets were purchased elsewhere in Boston and were not like their tickets. The first driver didn’t acknowledge it, the 2^nd driver looked at us like we we’re crazy, finally the 3^rd driver, Cindy, got us fixed up. She was the best driver we had and I wish we could have had her the whole way. Very funny and lively. The biggest complaint I have is waiting for the bus. They don’t have a sign signaling where to get on so a lot of the time we had to flag the bus down. We also had to wait 25 – 30 minutes for a bus to show up. While we were waiting we would see 1 or 2 of another companies trollys go by.

i was in Boston during the recent cold and snowy weather. So whereas I would normally walk around town to get acquainted with the area, I decided to go on this bus tour instead. The drivers were wonderful — I went all the way around twice with two different drivers and got wonderful and different perspectives and information from each — it’s clear that each driver has something he is particularly interested and/​or passionate about which impacts his overview. They were so helpful to me and all the other passengers. But what impressed me the most is I left my walking stick on the bus and when I e-​mailed the company, they found it and fedexed it back to me. I definitely recommend everything about this company.

Thank you so much, what a wonderful tour we had.
The tour staff went out of their way to be helpful (in particularly trying, almost blizzard conditions), to ensure tour guests had a great time, saw the sites, and learnt about the history of Boston.
A special shout out and thank you to Vern and Johnny. You were wonderful.

Tour guide spoke extremely fast and even after I asked him to slow down he spoke just as quickly. Bus went just as fast, at times we had to look left and right at the same time because of it. The windows on the bus were extremely scratched and made looking out of them blurry. They definitely need to replace them. The information the tour guide was giving was good but I really struggled to comprehend what he was saying.

I was trying to cross Huntington Ave from the Pru to the Colonnade Hotel. I had a walk sign counting down with 18 seconds left. The driver of UD 912 turned left from Belvidere St. and nearly ran over me and my wife. Then he yelled at me saying «you’ve got a red light!’.
His tour stopped in front of the hotel. He continued to yell at me as passengers were exiting and entering his trolley. My wife likes to say that Boston drivers are worse than those she encountered in Kenya. He proved her right again!

Our tour-​guide was fab. She was a history student. Very lively and made jokes all the time. However, we asked a guy dressed in navy blue from the same company to have a picture with him — his outfit was interesting. He told us that we did not pay for his tour, so we cannot have a picture with him, even if he is working for the same company. HOW RUDE IS THAT? This is the only reason why I give just an OK. Because the company does not emphasize on customer service, otherwise this guy would have been fired long time ago.

Durning our Boston trip we purchased the premium ticket which included the «harbor splash» and the 2 gentlemen (Tom and Kerry) on that portion of the tour were awesome! They deserve 5 stars. They seem to genuinely care about the people on their water craft. They were funny, entertaining and informative. We really enjoyed that portion of the tour.
Now to the trolley portion. I went with this company mainly because of the route that the trolley takes. We stayed at the Revere Hotel and there was a pick up point right in front which was perfect for us. We hopped on and off multiple times over 2 days so we got to experience different tour guides. Some were ok, to others it’s just a job but a couple really stood out. Ron & Mike were not only informative as tour guides but they kept it entertaining.
More than anything I was looking for transportation from one place to another and everything else was a bonus. I would definitely recommend this company.

As a resident of the Greater Boston area for the past twenty years and having taken my fair share of Boston Trolley or Duck Tours whenever company comes to town, I wasn’t sure what to expect when my family and I took an Upper Deck Trolley Tour around Boston and Cambridge this afternoon. Admittedly, I was very impressed!
We were first assisted by Will at the information booth. He was extremely helpful in describing how the Trolley Tours worked and what our tickets entitled us to (I would recommend the Premium ticket; for $ 10 more than the basic ticket you get a lot of perks and it’s good for the next day too). Will had an engaging personality and was great at making certain that all patrons got on the correct trolley, as some are specific to Harvard Square vs. Boston.
Our first tour guide, Molly, was excellent! She provided a humorous and informative, family-​friendly tour of East Cambridge/​Kendall Square and Boston proper, all of this while masterfully handling the traffic, automotive and pedestrian, of the two cities. The information included in Molly’s tour was similar to other tours I’ve been on (great for the kids) but with additional facts and trivia that I had not known (great for me). What was especially nice was how courtesy and accommodating Molly was, not only to tour participants, coming and going at each stop, but to others who were waiting for rival trolley tour companies and started to board erroneously.
The Super Duck Harbor Splash was also fun. Captain Jesse and Hanna provided an informative and playful tour of Boston Harbor. Since the area of the Charles River covered was different from that in which the Boston Duck Tours utilize, most of the information provided was not redundant at all.
Our final tour guide, Bill, had a completely different style from our first. A Charlestown native and former teacher, he was full of interesting historical facts, ranging from the Revolutionary War to contemporary sports figures and civil right activists. His breadth of information helped to pass the time, as we sat in the Thursday evening rush hour traffic.
Upper Deck is perfect for anyone interested in a thorough tour of Boston/​Cambridge with stops at all the key shopping, dining, and entertainment areas provided by a knowledgeable staff who seem to appreciate what they do!

If you think this is a 90 minute tour as we were led to believe, be prepared for much longer. As in 3 hours. Now, we did the Super Duck premium tour as well so I guess that’s why it was longer, but I thought 90 minutes total. We had a 3 year old and an 11 month old. Had I known, I might have rethought getting on. Don’t get me wrong, for adults it’s mostly interesting. But by the end, I was tired of the ride, of the silly jokes (the tour guides are personable though and well informed), I was hungry as we started at 11 and didn’t end until 2 and we thought we’d be done by 12:30 so didn’t have lunch, so I just wanted off. Fun for adults, I just wouldn’t bring very young children.

This is definitely a good 90 minute loop tour. It was generally excellent.
Our first driver/​guide was great. Knew tons of history and was funny. He had great repore with the people and was helpful. Unfortunately when we got to one stop it was his lunch break. He got off and we waited 10 minutes for a change.
The second driver/​guide was not nice. He barely talked and didn’t seem too knowledgeable. We once stopped at a light and swear his story stopped mid-​sentence until the light changed. He picked right back up but I was lost. He also yelled at a couple of ladies for calling the «splash» tour the «duck» tour. He complained to them if they didn’t use the right terminology he couldn’t be expected to help them. What a jerk. Excuse us tourists for not being experts!
We got off and did the «splash» tour then back on with a 3^rd driver. He was as good as the first and had great repore and jokes! He also pointed out a lot of movie spots and history!

Bought a ticket at south staton, waited 30 minutes, ran out of time, went to get refund and jack on the phone told the seller the bus had come waited a minute and half and left. Jack the manager is a liar and canceled our order and said our credit card will be credited the $ 50. The guy who sold us the ticket apologized

I went on this tour today after doing a basic search. I chose this company because of the elevated viewing deck and comfortable non wooden bench seats.
Upon arrival purchasing tickets was easy. Finding the ticket booths and trolley stops was also easy and very well marked.
The busses did pull over often and had a bunch of stops which was extremely convenient!
I understand that this time of year it is cold and business is starting to slow down, I also understand that these trolleys need to be adaptive to the changing season.
However, the viewing windows on the upper deck are made of a clear plastic that can be rolled up during the summer for pictures and air. These windows are extremely scratched and it is extremely difficult to see out of them. If your being a tourist typically you want to take pictures, not in this trolley.
We moved to the back of the bus with another couple and rolled up the plastic windows so that we can get our money’s worth and enjoy the tour. The trolley operator was a little unhappy and asked that we keep other passengers in mind which is understandable. The entire time she kept making comments on how cold she was and how cold the rest of passengers were. Even though everybody else said they were comfortable.
As a heads up I would suggest to do this tour on a warm day or wait until summer. For $ 30 a passenger there needs to be better windows!

A great overview of the city of Boston. Our tour guide, Nate Swain, was personable, knowledgeable, and a safe/​competent driver through the narrow and crowded streets. My husband & I were so happy we took this informative & educational tour.
A particular advantage of this tour company is its raised seating. Being elevated, you are seated above the level of Boston’s infamous traffic. You can easily view the sites and take photographs without obstruction.
A special shout out to Debbie who worked ticket booth #1. Friendly & animated, and super nice.
Highly recommend!

I wish I had known about this tour group at the beginning of my week in Boston — I would have gotten out and seen SO MUCH MORE!
As it was — it was my last day, and I only had about 2 hours to spare.
The only deal for both trolley and duck tour was about $ 40 — which would have given me 3 days of on/​off trolley access, duck tour, and admission to several museums.
As it was — I don’t feel I overpaid.
First driver I had was Paffy. HE ROCKS! Funny, entertaining, informative and very animated. I would have loved to stay on the whole loop with him!
Next time I am in BOS, this will be one of the first stops I make — just for the incredible value of the 3 day pass and access to so much I want to see and do!