Boston Cab Dispatch

This cab company has placed TV screens in your line of sight, blocking the view of the street from your seat. This is both uncomfortable and unsafe. Furthermore, the button to quiet the ads streaming on the TV did quiet the ads but maintained a hissing sound flowing from the screen. Very annoying!
When I complained to the cab driver he went crazy! I called the cab company to place a complaint and their response added insult to injury… «tough luck… all our cabs are like that» — they were essentially annoyed at me for having what they consider a stupid complaint.
I will NEVER ride one of these cabs again. I suggest you look in the cab before you get in it, and let it go if the screen is in your line of sight. Another reason for choosing Über or Lyft.

Absolutely the very worse cab I have ever taken. The driver was rude and dishonest, told me to not waste his time when his credit card reader did not read my card on the first time. Advised me that he charges by the meter (duh) when I tried to confirm how far the destination was. Then, when I told him I wanted to know how far it was so I looked it up, that I should just keep it to myself. If I could give them zero, I would. And he wondered why he didn’t get a tip …

I just took a Boston Cab from the Sheraton hotel to Union Oyster house. Normally I drive and I know the city well but tonight I was tired. I knew I was I m trouble when he turned in the wrong direction so I pulled out my GPS just to see how badly he would do it. He took as many zig zag turns and literally added 12 minutes of extra fair to a fairly short drive. I paid my fair, no tip and told him that maybe next time he should not screw someone who knows the streets and has a GPS.

Zero stars if I could. Should have read these reviews before downloading their new App and trusting them again.
I wanted to get away from using Über because I support regulation and companies that pay employees fairly, etc. etc. So when I saw they had an app that did EXACTLY what I needed it to, I was super excited.
I booked a cab for 3:45pm the following day from the Longwood area to the airport. I gave them more than 24 hours notice. At 4pm the next day, I’m looking at the app, waiting outside, and it’s saying I’ve been in the car for 7 minutes. I call. They apologize and say he must have picked up someone else (I had his car number, so I was looking for him, he never came by me). They couldn’t get someone out for another 30 MINUTES.
The first dispatcher I talked to was polite but curt and hung up on me when I expressed my frustration. I called back 20 minutes later and a lady, who happens to be the rudest person I have ever talked to in my life, tried to blame me for booking a cab during a Red Sox game, and when there would be traffic. Excuse me? I reserved one and it didn’t show, and it’s somehow MY fault? She also hung up on me.
When my driver finally got there, he was actually awesome. I thought for sure I would miss my flight because I was leaving 45 minutes late and traffic had intensified. But this guy, when he heard what had happened (because he asked why I hadn’t booked a cab earlier for my flight) was super embarrassed and drove faster than I’ve ever seen a cab drive before. Because of him, and only him, I BARELY made my flight. I tipped him $ 20 because he couldn’t help that their dispatch is rude and sucks.
So back to Über it is, I guess. The taxi industry wonders why they can’t keep customers… if even people like me who have ethical qualms about ridesharing can’t stomach your taxi company, though, you should take a good hard look at how you’re doing things.

Literally the worst taxi service I have ever encountered. They wouldn’t wait more than 30 seconds when they arrived and therefore I would miss multiple cabs in a row. Then the dispatcher blamed me for this. The cabs literally drove away as I was walking toward them.
This pattern occurred several times while using this company.

I greeted the driver with a smile and asked if he could take us to the Boston Langham he did not respond to either nor did he make any eye contact. I thought perhaps his English wasn’t very good or maybe he had some kind of religious reason why he wouldn’t respond to a woman? I don’t know, but he said nothing to my husband either.
He seemed very angry and we were unsure what to do.
He had the radio on NPR on ear blistering levels and the car was sweltering hot. The radio was on a headline loop of the horrible mass shootings in South Carolina. Believe me, we are horrified and disgusted by that punk that did that.
While the cabbie was proficient at driving (he got us there in one piece) he was clearly not interested in a tip.
We always tip well, but if you treat us like cattle you won’t be rewarded.
Despite his attitude I still said «Thank you» when we arrived.
His cab driver driver number was 10 710.

used them the first time and won’t use anymore.
were late for my apptn and as a result I was late for meeting.
I really hope you will improve.

No show after a scheduled pick up and multiple follow up calls. Hung up on by the dispatcher.
I called the night before for a cab to pick me up for the
airport. When it didn’t arrive, I called and they said we will send one now. 20 minutes later, called again, we send a new one now. When I asked how long that would take because we were already running late, He hung up on me.
Called an Über, 6 minutes and I’m on my way. These cab companies consistently refuse to provide decent service but expect to somehow compete. Terrible business model.

I was given a cab voucher by an Airline for a cancelled flight. I took a cab from this company home and was told to call in the morning to have someone take me back using the voucher. When I called and asked to confirm about the voucher, the man instantly YELLS, «WE DO NOT TAKE AIRPORT VOUCHERS.» Thinking he may have confused my words or is new, I told him that I was told to call this number, to which he (yells) again, «STOP ASKING, WE DONT TAKE VOUCHERS.»
…are you kidding me???

For the past 2 days I have been taking boston cabs. And have been pleased. Not over the top or expecting anything amazing. Tonight, I wish I had the mans name, I tipped him more than 75% of the bill and when he dropped me off at the Westin Boston waterfront I asked him if he would have a good night… he told me «can you please just leave». I will make sure to never go above and beyond for a cab service tip for someone like him again. I should’ve grabbed his cash out of his hand. It was extremely surprising and utterly disappointing.

Awful. I called the night before to schedule a pick up to the airport and they were 40 minutes late and unapologetic. I am never using this cab company again. Making flight will now be really tight.

I am more than a little skeptical of all the negative reviews for this company. I used them several times over the past week as I had meetings and seminars all over the city. Their APP is pretty cool and every time I used the «book now» feature my cab arrived in 5 minutes or less… I got messages with the cab # as well as the drivers name and I could watch the cab’s progress as it made it’s way towards me. When I used the schedule in advance feature, my cab was always ready on time… even during the 4 – 5 hour.
The drivers were very nice and the cabs I rode in were very clean. I thought the fares were very reasonable. I’ve heard of people paying much more than this in the smaller cities.
I would feel comfortable making them my go –to transportation when needed in the city.

Apparently I should have read the reviews before calling them.
If I could give 0 stars I would. Called for cab, was told by dispatch 15 – 20 minutes. After a half an hour I called them back and was told «Oh we don’t have anyone in the area.» Ummmm really? And you where going to tell me this when???
I then called the Independent Taxi Operator’s Association — no problem, had someone at my door within 10 minutes.

I literally created an account because their service is so effin bad man. Last night i tried to schedule a cab to drop my girlfriend off at the airport, and I’m a little sick right now so it’s a little bit difficult for me to hear. After calling, i got this grumpy jerk. I told him to repeat what he had said because I am under the weather and my sinuses are clogged. For some ungodly reason he just flips out and takes a rude tone with me and says «jesus christ what’s wrong with you, can’t you hear right?» I tell him to give me a break because I’m a bit sick, and he just straight up hangs up on me. Real mature, dude. Other than that, they overcharge like hell and the service is always bad.
Bottom line:
Never take them unless you’re absolutely desperate. Garbage taxi «service» if you csn even call it that.

Ordered a cab for 8:50am pickup to the airport. Got «order confirmed» message. 8:55, I call the dispatch and they say they’re waiting for someone to pick up the call. Wait, I ordered this cab over an hour ago and it was «confirmed» but nope… The dispatcher hung up. 5 minutes later, called back and they said a cab was 5 minutes away. 10 minutes later called back and the cab was in the exact same location they had quoted 10 minutes previously. What is the point of taking advance reservations if they are disregarded. I’m now late for my flight and will never use Boston cab ever again.

As out of towners… Told our driver to bring us to Chandler street and he drives us to Charles Street. He says he can’t go further and asks of this was ok. I was thinking our hotel must be a street or two away so I figured why not.
He was confusing Chandler and Charles Streets and we were NOT EVEN CLOSE and had to walk aimlessly around, lost, with dead cellphones in below freezing weather. Thanks freak.

Called them yesterday for a 4am pick up to the airport this morning. Showed up at 3:55. Received the automated phone call saying he had arrived. He was right out front. Placed all our bags in the trunk for us. Cab was clean, quiet. Driver was NOT ON THE PHONE. So rare nowadays. Drove safely. Arrived to the airport on schedule. He got our bags back out. Overall, everything I would have wanted in a cab ride. I travel quite a bit and use them every time. Always a pleasant and easy experience.

Same story as the others, disappointing service.
Picked up a Boston Cab at the airport at 1 AM, after several delays and our luggage was still in Chicago, made it clear were were Bostonians coming home from a trip and gave directions for how we wanted to get home. Driver pulls off the highway in Southie and plays dumb about how we wanted to go. I made it clear this is not what we requested, and he pulls a u-​turn gets back on the highway and all-​of-​a-​sudden knows exactly where he is going. I have lived in Boston for 15 years and this is only the second time a cabbie tried to pull a fast one on us, but I was not happy and can only imagine what is happening to people new to town. Keep your phone GPS open.

First ride was ok — on time pick up, got us to the destination, but as it turned out took us the loooong way there (we found that out when it took less than a quarter of the time to make the return trip with a different company).
Called for a ride home and they demanded a street address, which we didn’t have because we had just dropped off a ZipCar at a parking garage near a mall. I gave the exact intersection and was told they couldn’t pick us up without a street address. We looked up the address of the sports center opposite the garage, called back and gave that, and were told a cab was on the way. 15 COLD minutes later I called to find out how much longer we’d be waiting and they couldn’t find a record of our call. After several minutes trying to locate the phone number, the operator finally said they had no cabs in our area, didn’t low the area, and couldn’t pick us up. I asked why they didn’t tell me that 15 minutes earlier, and was told to call Watertown Taxi. I asked for their number and the response was «Ma’am, why would I know their number?“Big help.
Awful attitude, horrible customer service.
Watertown Taxi had no problem locating us, was there in less than 10 minutes and delivered us home lickety split.
Avoid these folks like the plague.

Cab driver James 13 087 picks me up as I’m touring Boston. I request him to take me to the main park with the famous ducks and swan boat rides. He asks for the address. WTF? I ask if he’s new to the city but he doesn’t respond. Had to look it up and then ask him if he’s ever heard of Boston Common? Of course, he doesn’t respond.
Basically, he didn’t give a shit. Gave him no tip. UBER is going to destroy this cab company.