Aesop

I have never experienced such great customer service! All of the employees were experts on every single product, offered me to sample anything I wanted, and even made additional recommendations based on my personal skin and hair type.
I ended up buying the rose hair mask and love it so far. I was also sent home with some samples to try, so will most likely be back to buy more things very soon.

Recently, I’ve been doing a lot of research and reading organic products, facial oils, oil cleansing, etc, but though I’ve passed by the Newbury Aesop store many times and taken advantage of their outdoor lotion pump samples (and loved them), I’ve never actually entered the store itself.
My friend and I happened to walk past Aesop’s Cambridge store in a browsy mood so we stopped by.
Cause for review= «customer» service. I write «customer» in quotes because I didn’t actually buy anything today but instead, had a WONDERFUL, genuine interaction with one of the store clerks (guy with awesome, wavy hair). Not once did I feel as if he was trying to push a product on me but he asked me about my skin, demonstrated a short skincare regimen using an oil cleanser/​toner/​serum, and spoke knowledgeable during the entire time (and with great eye contact, genuine smile).
Eventhough it was probably clear that I wasn’t ready to buy a product yet (more like on the prowl for the next time I am), he automatically and happily offered to grab some samples for me (without me asking), put them in a cute little Aesop brown bag and thanked my friend & I for stopping by.
The next time I am in the market to buy a new product, I will definitely consider Aesop not only due to their quality but also this wonderful experience in a store. If every store knew what would be beneficial for their brand, this is the kind of experience they would create.
Side note: Products were very aromatic and although I didn’t get to look at every ingredient, looked to be pretty simple (which is good in the skincare world) and pure. My skin felt great especially after the parsley seed oil cleanser, definitely not the squeaky clean of having washed away all the good oils too.

I had a wonderful experience with Ariana from the Harvard square store. She’s very patient, gentle, nice, and friendly, at the same time extremely knowledgeable about the Aesop product. She gave us her full attention and asked a lot of questions before making any recommendation. She’s not eager to sell us product, I feel very well treated and pampered coming out of the store. Store experience felt more like a therapy than shopping.

This place is the BEST!
I went into their store on Newbury street last week, and was blown away with the store, products and staff working there. Pui helped me find all the products I needed for myself and for Holiday gifts. She was so helpful, informative and knowledgable. I will definitely be returning, and I highly suggest stopping in and learning about all they have to offer!

They have some lovely products there. I am not actually a perfume person, but I was inspired to come in and buy Marakkesh Intense there after having sat next to Courtney, one of the store’s employees, waiting for the T and asking her what her perfume was. She actually remembered me when I came to the store a few weeks later to buy it! She is really nice. The other employed seem very nice as well.
The store itself is very relaxing and beautifully decorated.
I am loving the perfume and also the free samples of scented hand crème I got.

This place is a sanctuary. So soothing. The customer service is phenomenal. They really take you through all the products and are very knowledgable about them too. The design is cool and trendy and the scents are unisex. I bought a gift here for my partner and they took so much care on wrapping it to make it special. I know he will love it! It’s on the pricey side for sure so I don’t know how often I’ll be treating myself to something.

I can’t say enough good things about this place.
After seeing their Resurrection hand balm plastered all over minimalist bloggers’ Instagram feeds for what feels like forever, I decided to finally give the brand (and the balm) a try.
You will likely develop a full-​blown obsession with all things Aesop rather quickly, so beware! My wallet absolutely abhors me for stopping in there 4 or 5 times in the past month or so, but my face is finally forgiving me for subjecting it to ineffective/​harsh drugstore and Sephora skincare products my whole life.
Almost every time I’ve been there I’ve dealt with Courtney. Let me tell you, she’s just amazing. I’ll admit I was pretty skeptical about it all the first time I visited. I work in retail, so I’m really used to people being fake-​nice just to push product. On the contrary, Courtney is genuinely a great person (and saleslady) to be around. At this point, she knows me by face when I walk in the door; she remembers my previous purchases and asks how they’re treating me. There’s no need to tell her my name anymore either – she just brings my account up on their computer every time I check out now, before I even hand over my credit card. Seriously though, how many stores can you go into nowadays and be remembered by name, face, and past purchases all while being treated like an old friend? I never want to leave because it’s actually fun just hanging around talking to her about products, and I almost forget that she’s an employee and not a friend.
The icing on the cake is that the employees are truly knowledgeable about the product, and they’re very helpful with suggesting items tailored to your skin type without being pushy. That, and the complementary tea and abundant samples are always a nice bonus! Simply put, I’m in love with this brand and this location (I’ve been to the Harvard Square location once, and I wasn’t exactly enamored with the store’s layout or people). I’m an Aesop convert now – no more drugstore or Sephora skincare products for me. Thank you, Newbury Aesop!

I was introduced to Aesop by a friend with a good amount of expertise in skin care. Their product lines are all natural, exquisitely created and smell incredible.
When I walked into this store, I had no intention of buying anything — just to sample a few things, smell some other things. Then, Yuki happened.
Yuki’s dimeanor, energy and knowledge of the product really relaxed my mad shopping tone. Instead, I slowed to enjoy the experience. She helped my sample, try a few products that suited my skin type and need — suggested more. I am now a changed man. I love this line of skincare!
I’ve been back a few times to indulge further. All the staff seem to have that calming energy. New items appear often. Awesome! Another addiction!

I wandered into this store to admire the interior architecture, and after admitting that to the saleswoman she walked me through the store to explain the design and even wrote down the architect’s name for me. I was glad, not only because she was knowledgeable about the design but also that her attitude didn’t change when I told her I wasn’t there to buy the product. It is a beautiful store with friendly staff!

I don’t normally go to these shops, let alone buy anything there because it’s too expensive for me. However, I often go with friends who need to buy things or buy gifts.
However, I LOVE this shop and will probably go back when my Neutrogena and free samples run out!
The Japanese lady who works there is super nice and probably has the softest skin in the world from always putting on samples for you to smell before you try it yourself – you don’t want to smell the bottle, think it’s okay, put it on you, and find out you dont like it, do you?
The sink area (and the whole store actually) is very antique (without overdoing it) looking which adds to the experience.
I love the rind lotion! 3 different types of fruits rinds? Thank you very much I want more please now.

A beautiful space on Newbury street filled with the most delightful of scents and cosmetic products.
I love how the store shelves and walls are created by using lots of crown molding fitted back-​to-​back and front-​to-​front. it’s worth showing up just to admire the store design!
My girlfriend also loves the products. She grew up in Melbourne, Australia, where Aesop is based. The Japanese lady working that day was extremely polite and kind, offering to show us every type of cream and lotion. And there’s sinks and warm towels to wash any excess off.
Also, free samples with purchase! Just mention thing like your skin or hair type, and they’ll throw in some sample packs to try out! Great for traveling!

A calming place. the saleswomen was very professional and knowledgable about the ingredients without being pushy. It was almost a conversation about the products rather than an advertisment. I would recommend the gerenium body scrub and the petite-​grain gel.

Aesop is all about sensory experience, so this gorgeous below-​ground shop, redolent of fragrant oils and oak, and supported by enthusiastic and genuinely nice service, hits the bullseye. From the little gift packs they make up for you (or friends who couldn’t make it) to the fragrance they spritz on your bag when you leave, you’ll barely notice you’ve dropped two hundred bucks until you stumble back up to Newbury Street. Don’t be in a rush, though: give yourself half an hour at minimum to experience it all.

First of all, let me say that after going to the opening I can say that one of my hands is now significantly softer than the other one. When I first got there I was engulfed with the smell of brand new oak, which I believe evoked the Aesop brand perfectly. People were socializing, (I even got random smiles of acknowledgement from strangers) and everyone was very welcoming. I was first approached by the manager of the shop (I believe her name was arianna) who introduced herself to me– she must have realized I went there alone and had no one to talk to haha. She asked me how I liked the store and made sure that I treated myself to some wine cheese and ham (let me tell you that was quite the ham).
After walking around a bit, another sales associate approached me and asked if I had ever tried their products before. I’ve never seen anyone more knowledgeable about the products ingredients and/​or how they could apply to my type of skin. She took me to the beautiful sink they have in the middle of the store and proceeded to try the Sage Leaf/​Rosemary Leaf and Lavender Stem facial hydrating cream on my hand. Let me tell you– I felt like I was running in the fields of Tuscany or the South of France. The smells and texture of these products are just incredible and everyone working at the store sort of evoked that naturey-​organic– cool feel. After she was done demonstrating the products on me she accompanied me to the «bar» told them to serve me white wine and said she would be right back. She didn’t tell me where she went or what she was doing– yet she came back with a bag full of goodies for me. I couldn’t be happier!!! I will definitely go back to see the friendly faces I met that night (and of course finally be able to purchase the products).

I have been anticipating the opening of an Aesop in Boston for the last two years. When I found out over the Summer we would be getting one on Newbury Street, I was ecstatic and have been following closely.
Three stars because of poor customer service by the first person I came into contact with…
Recent update: Aesop NY contacted me shortly after my first post and were very sincere. I really appreciated them getting in touch. That kind of service really is what makes me go back to a company. I have chopped down my review and upped my rating an extra star because of the awesome effort… will write more when I get the chance to go by the store again…