617-TAXI CAB

This is a horrible cab service. I have had issues with them when riding in them and have had issues with them while driving in my own car. I just filed a complaint with the BPD against a driver, Medallion 139, for reckless driving — he almost hit my car TWICE and gave my 80-​year old mom a bad anxiety attack by his driving. Stay away from this company at all costs!

Horrible service & Boston’s worst drivers. No respect for traffic signs & driver of 308 blocked a private driveway for over 15 minutes

October 5, 2015 at approximately 2:00pm taxi driver 1356 driving for 617 TAXI CAB almost killed me. I was first at the red light to take a right and the sign clearly says NO TURN ON RED. 1356 held on his horn until it turned green. As i was taking the right turn he cuts around me and called me harsh names, cuts in front of me and slammed on his brakes making it easy for me to hit him from behind, but i didnt. Mind you im 6 months pregnant and in total shock by these actions. The taxi drivers these days are so disgustingly unprofessional, rude and clearly not trained well. Your company should learn how to properly train taxi drivers before they seriously hurt someone or even take someones life. Thanks.

Just got out of cab ride from airport, cab driver at airport said his meter was not working and preferred cash, I then said I was leaving, he «restarted» the system. It started metering. When we arrived at my drop off, all credit cards and debit cards did not work. Very suspicious, I suspect fraud and abuse by driver. Driver was 0423, license plate 27 060. White Arabic male, September 9^th, 2015 @ 12:00AM. I am reporting, to boston police.

Rude rude rude! I called to make a reservation for a large group of people (because the taxi stand they have across the street sometimes actually has NO cabs and I’ve waited there half an hour before) and he refused to make a reservation for me, all while sighing heavily. Crappy customer service!

Do not use this taxi service they operate very poorly I had a ride By them today for the Red Sox game and the driver drove very poorly and flipped off innocent people that were following the law never again will I use 617 taxi I will bring my business to a service like lyft.

I was robbed by a taxi driver from 617 Taxi Cab on my way back from the airport today. The driver sped away before I could retrieve my luggage and then pulled an abrupt U-​turn, making it impossible to chase him. When I called the company, they refused to take down any of my details, and when I posted on their Facebook page, my post was deleted within minutes.
I’ve logged a complaint with the police, but in the meantime, do not give this company your business. It clearly is not taking any steps to address a safety issue and demonstrated no concern for me as a customer.

I agree with the others… avoid at all costs. I booked ahead of time online for a run to the airport. After my pick-​up time passed I called and was informed that there was no record of my reservation. I asked them to send a cab anyway and when I asked for an ETA the dispatcher hung up on me. Never again. All of the options stink, but this is the worst of the bunch!

Reserved a taxi for 4:00am from North Quincy on a Wednesday. Driver got to our place 15 or 20 minutes early. He was very courteous and helped with all the luggage. Drive to Logan was quick and pleasant. Pretty happy with the service.
Only thing I’d improve is that the phone number is apparently not 24 hours, and no dispatcher called ahead of time on the pickup day to let us know the taxi was on the way. Although we got email confirmation during the reservation booking. Only after the taxi arrived did I get a robot phonecall that the taxi was waiting outside. Nobody answered my calls between 3:00am and 3:40am, other end just kept ringing.

Rude, rude, rude. They sent a cab to the wrong address and got upset at me for the mishap. On top of it, they hung up on me. Ended up calling Top Cab.

First time with this cab company in Boston, 1^st time I am happy with a cab in Boston (in Cambridge, it’s different, classic cab is good). Friendly, arrived in less time than expected, helpful. Found (finally!!!) my cab company in Boston

Some of my friends seem to think that business travel, of any kind, is incredibly exciting. Some think it’s a bore. Well, both of those groups would have had their thoughts validated had they been in the cab I was in this weekend.
Having ventured to and from «Logan», as I put it, more times than I can count, I sort of feel that nothing will happen that I haven’t seen before.
All I expected was a simple ride from Logan to the Westin at Copley Place. I got so much more. My driver had my bag in the trunk and was accelerating before I was in the vehicle. Thank God for those Aerosoles with the extra added lofting ability or I would have been running behind the cab.
The intense expression on his face seemed to me that this guy was on a mission. Could this vehicle break the sound barrier? I’m certain the expression on my face was a cross between that of a hostage victim or someone frantically grabbing for a safety device. And this was before we were even in the Tunnel.
I vaguely remember wondering what trauma centers were located in the area. Could this guy have just gotten done watching The French Connection? If you have a need for speed, my driver is your man.
Transit time from Logan International to the Westin: 9 minutes.
When we arrived, he was already throwing my bag to the curb, while the nice valet at the hotel opened my door, probably wondering why my face was the color of salt.
Was it my imagination or were the folks waiting at the hotel for a cab inching backward?
In 9 minutes, my life passed before my eyeballs. I will remember those 9 minutes the next time I tell someone to step on it.

WOW! What a group of Amazing cabbies! I got in the cab with a very nice gentleman and we had a very pleasant conversation. He showed me a very nice place in the North End to eat. He was also very helpful with a few of my questions. VERY SAFE DRIVING! He made me feel comfortable for the whole duration of the ride. I HIGHLY RECOMMEND THESE GUYS! 617– TAXICAB YOU GUYS ROCK!!!

What the heck just happened? I called to make a reservation. I told him we would like to be picked up in from of a building and we would meet him on the street. He said, «You should be able to find cab on the street.» Then, he hung up on me. WOW.

I called for a cab and told them the address. The operator said, «Isn’t that at Mass General?» I said, «Yes.» He replied, «There’s a cab stand right outside your door.» I started to reply, «No, that’s three blocks awa – » and he HUNG UP ON ME MIDSENTENCE! I was calling a cab for an elderly man with suitcases, on crutches, who was unable to walk 3 blocks away. I will never, ever use this rude service again. I don’t care if it’s blizzarding out and they’re the last cab company in Boston. Jerks.

Never actually got a cab from them… I called to order one on a Friday night, and I was told there were a lot of cabs in my area. Like… yeah I know, but I need to KNOW I’ll have one. And why would you want me to use some other cab company??? I wanted to pay you guys!!! Doesn’t seem smart to me.

Ordered a taxi for 3:30am pickup to Logan Airport through 617-​TAXICAB. The taxi arrived on time, the driver was friendly, but not overly so, and the ride was pleasant. Overall– a positive experience. I will go with 617-​TAXICAB next time, too.

I had a stellar experience with 617-​TAXI-​CAB. NOT a morning person and needed dependable transportation to Logan Airport for 6am flight. I did my Unilocal research in advance and saw a total of 4 reviews, all 4 and 5 stars. Looked at their website, felt good about the choice and emailed my reservation request on a Thursday evening for a 3:45am pick up on Saturday. Phone rang approx. 30 – 45 minutes later with someone reading the specifics of request back to me and confirming reservation. And the caller has a sense of humor, is polite and tells me that driver will call me moments before pick up to tell me he’s almost there. Sweeeeeet!
Cut to 3:40 a.m. on Saturday and phone rings… I answer, walk downstairs to curb and find my chariot waiting. Driver was very polite and kept conversation to a minimum. Considering that even the chickens were still sleeping, it was much appreciated. I’ve programmed their easy-​to-​remember # into my iPhone. Thanks 617-​TAXI-​CAB! I’m a happy girl!

Do NOT use 617-​TAXI-​CAB.
I had a train to catch at South Station at 6:30, and I was hoping to take the Red Line. I called 617-​TAXI-​CAB at 3:30 to schedule a ride to the T station for 5:30, and they took my information down and promised me a cab. 5:35 rolled around with no sign of a cab. I called them just to confirm that a cab was on its way, and the woman on the phone tells me that no cabs are available and that I would have to wait an additional hour for one to come. I told her that I had called two hours in advance specifically to avoid this situation and that I had a train to catch at 6:30. I also told her that at the very least they could have called me to let me know I should make alternative arrangements. She had the nerve to give me attitude and make it seem like *I* was the idiot. In fact, she told me I should call my local cab company, and when I expressed incredulity that I would have to do that, she very rudely asked something to the effect of, «Do you have their phone number? Do you know how to Google?»
I ended up having to call my local cab company (I needed no help Googling them) and, instead of taking the T as I had planned, I had to take my cab all the way to South Station because of all of the time I had lost thanks to 617-​TAXI-​CAB. It cost me at least $ 25 more than I had planned on spending because of their failure to show up.
I would *NEVER* do business with them again, after the ordeal I went through. It’s one thing to make a mistake with dispatching cabs and taking reservations, but it’s something else to respond to a frustrated customer with a disproportionate degree of unprofessionalism and rudeness. 617-​TAXI-​CAB is an awful operation, to say the least.

So I thought I left my Wallet in this taxi companies taxi # 1051. I initially gave them 3 stars because of my own error.
Car 1051 where are you!!!
I would like to point out that after MANY– think 20 – 30 phone calls to all the different cab companies, getting hung up on over and over again, being spoken to in a rude manner, this gentlemen at 617taxicab took the time to explain things to me on how to go about getting my wallet back despite my 3star review on this company.
I can’t thank him enough for helping me. In a stressful time of losing ones ID, credit cards, check cards, nursing licenses etc. I am glad I was able to speak with him! He informed me to call the Hackney Carriage Unit and the Taxi 1051 is a universal charge for all taxi companies.
DISCLAIMER: TAX#1051 appears on your credit statement for ALL TAXI companies– not just this company. I DID NOT GET MY WALLET BACK. From what I have heard, if your wallet is left in the taxi and the taxi driver finds it he will just throw it in the trash as he does not want the headache of turning it in to the Hackney Carriage Unit, headache from paperwork, headache from customers complaining that although he found your wallet $ 100/​ID/​credit card/​etc is missing. So they opt to chuck it. Totally sucks for us.
Word of advice: No matter how much of a rush you are in or how inebriated you are — take a look at the taxi company that is giving you a lift and call them directly when u lose your shtuff!
Good luck!