U-Haul Moving & Storage of Boone

Holy Cow. .. this is a long rant so the gist of it is save yourself the hassle and go see Atul at the Quick Serve down the hill for your U-​Haul truck and trailer rentals. Now for the rant: My son called this location to rent a storage unit for his college stuff — special deal of rent a truck or trailer and get one month free storage. He talked with two different employees before he finally acquired a reservation for a storage unit and trailer — he was told the deal was that the trailer had to be returned to a different location. No problem. My husband and I arrived to pick up the trailer and get the keys for the storage unit to be told by the third (and rather grumpy) employee that there were «no notes» on a free month’s storage unit rental under my son’s reservation. He did, however, inform us that we had to rent the trailer from a different U-​Haul location and return it to the location of our storage unit for the free month. Okayyyyy, different story but we’ll play along because we really wanted the free month’s rental. Frustrated but resolved we hiked down the road to the Quick Serve to rent our U-​Haul trailer. Atul was at the top of his customer service game and got on the phone with corporate to make sure we were all square with the rules of this free month special (which is not so special anymore). Atul found out that yes, indeed we had to rent the trailer in one location and return it to the location where the storage unit was located. Great, we are all on the same page now and we left with our trailer. When we returned to this location to get the keys for our storage unit and return the trailer, we were told by the fourth different employee that no, we could not return the trailer to them because «it was a big deal for them to take a trailer from another U-​Haul location» and sent us back down to the Quick Serve to drop off the trailer. Atul at the Quick Serve U-​Haul was speechless. Despite the dramalamalama, mis-​information and snarky employees at this location, we THINK we are getting a month’s free storage rental. I’ll keep you posted if my bill reflects anything differently.