Mail and parcels plus

This place is horrible. First of all the lady at the counter didn’t acknowledge me as I waited in the counter for about 3 mins in an empty store while she was on a computer but she knew I was there, a guy in the back had to tell her to help me. Then I ask if I can pick up a package and they said call dhl it’s not here. Called dhl after I get home and they told me it was delivered there and then called mails and parcels and after 10 mins from just being and magically it’s there. Horrible customer service. Have used them in the past but never again.

This is the place where you want to use Western Union.
The owner is very knowledgeable about sending money overseas, and will help you fill out the somewhat confusing Western Union forms. There have been no hiccups in sending money overseas, and I’ve been using the service at Mail & Parcels Plus for years.
Please note the correct spelling of this store’s name. (Ampersand and initial caps).
Admittedly, the prices for most of their other products aren’t as low as Walmart, but I’d rather pay a bit more here than drive elsewhere and suffer through the whole ordeal at Wally World for an item or two.

Do not rent a mailbox here! Martin the manager will not give you your packages even if your name is on them and you have a contract in your name. Super unprofessional business! When you ask to speak to the owner they do not give you his information. The manager Martin is completely bipolar. Extremely unprofessional place. They loose your packages.

My husband has had his business account here for 11 years and I frequently also use their services. The staff has always both professional and helpful. Everyone who works there are true assets to this business but I would like to especially thank Martin who is always willing to help with whatever I may need assistance with. I am very happy with the services they provide for myself and my husband.

Good service, very friendly attitude from Martin and Samantha. Not as cheap as the post office, but much quicker. I use Western Union service here frequently and have never had a problem.
The staff here is very professional and knowledgeable.

I often come here firstly because it’s close to home but the fact that everyone is so very nice supersedes the logistics. It’s wonderful because I can take care of various mailing needs — yes it may be a little pricier than the Post Office but can you put a price on convenience and outstanding customer service???
I don’t think twice about going elsewhere, I’m all set here plus I love their stylus pens!!! ~smiles~

Very very pricey to send packages off.
I only come here because it’s a very convenient location to drop packages off. I do a lot of online shopping and I drop packages off here that I get free returns on.
Today I was in a hurry and I had to return a steering wheel cover that didn’t fit. Less than a pound and shipping within the state and it cost me $ 13.99… Almost two dollars off of what the cover cost me in the first place…
Definitely will just go to USPS next time. Cute store with lots of mailing merchandise but I bet everything is overpriced as well.

This place is a ripoff. I came here to ship a package. Not only was the guy rude, but he told me it would be $ 22 to ship my package. This didn’t seem right. I went to the post office and it was only $ 12 to ship. They added $ 10 for their services?!? That is simply outrageous.

This is one of my favorite businesses. Everyone is always nice and helpful. The owner knows my name every time I go in, which I find amazing. We have used them to ship things as well as their notary services. Great place and great people!

This place I beyond unaffordable now. Ups and fed ex raised their prices yes but now it’s simply unaffordable. It’s sad that UPS will put nice little business’ like this out of business. I had these guys weigh a box and asked how much for ground, it came out to $ 29. I said no way. I then took it to the post office in Bonita, where ground was $ 12 and priority was $ 15 with tracking and $ 50 insurance. That’s half the price. I’m sorry to the owners of this business you are nice people but only you can fight this for us. People will use the post office to save half their money. UPS, not you guys are taking us to the cleaners. This is not a negative review of you. But I have to share my find with my local neighbors. And that’s my legal right. Again sorry for this truth being so harsh.

I’ve used them several times for Notary service. Both for myself and also have sent clients (Real Estate) there. They have always been very friendly, prompt and professional.

I had to fax a 16 page document to start a new job. First, there were no prices posted for any of their services. Second, the lady working the front desk had terrible customer service skills. She was very cold and completely skipped over people in the line. She had a problem faxing my document so she blamed me for bringing in pages that stuck together. She had to have an associate help, who needed to use a different machine to fax the document. This second machine was very loud and this lady told me (along with other customers in line) that I was to blame for all of the noise. When my document had finally finished faxing (over 30 minutes later), I was charged $ 1 per page for the fax. Needless to say, I will not be returning to this store again and wouldn’t recommend their services to others.

Pretty pricey for a few copies, thanks to the lady who left me a dollar! Much appreciated

Did FBI finger print card which was rejected by FBI causing serious delay in contract processing. Sounds like the same older employee Lawerence W encountered. Surly attitude, argumentative, condescending, and incompetent work (FBI agreed.) Now out the $ 25 dollar charge, contracting delayed, and income lost. I rate this place AVOID!

I have using Mail and Parcels Plus for many years now. The staff and service has always been topnotch, and reliable. Whether I need to mail something, help with my eBay packing and shipping, or notarize a document, I can always depend on them. Thank you!

Went here the other day to get FBI fingerprints done. Definitely would NOT recommend. I came late about an hour before closing and the guy had this «i don’t know or care attitude.»
I brought in my fingerprint paper and he complained that I brought in the wrong document! I’ve done this before and told him it works on a regular paper you can print online. He still insisted that I shouldn’t do it this way though. Then for fingerprints, he just brought out his inkpad and let me do it myself! He just watched me do it and tried to coach me to do it the right way. Then he complained that I was putting too much ink on the paper! I mean aren’t YOU the technician supposed to roll the person’s fingers onto the paper and make sure it looks right? I got the feeling that he didn’t want to touch my hand since I’m a guy. Seriously dude. man up and do your job!
He charged me $ 25 to do this where with this kind of service I could have basically bought an inkpad for $ 3 and do it at home!
I’m not going to give this one star though because Im sure they have other employees that give better work and have more brains! My past few experiences were much better.

mailed a hand me down MacBook Pro to my friend in Dallas, TX. I didn’t have the original box for the laptop, so I was a little nervous about mailing it. The staff packed the laptop carefully and the laptop made it to Dallas, via UPS, safe and sound.
When I came in there wasn’t a line (like the post office) and I was out of there within a half hour. I thought the price to ship and pack the laptop was reasonable.
I highly recommend the store.
Thanks,
Steven

I came here for Live Scan fingerprinting. The staff was friendly and well-​trained on using the LS equipment. I was in and out quickly with all my paperwork in order.
I didn’t purchase anything else, but the shop itself was small and tidy with mailing essentials and a few cards and small gifts.