imortgage

Idiots!
Some genius in accounting messed up the data for the 2014 tax information, and they mailed us an «oops I’m sorry» letter at the end of April well after the tax filing deadline.
No offer to cover expenses for refiling taxes with our tax professionals, no phone calls, just a cowardly letter from idiot execs that messed up the data on a simple task, then leaving it to customer service reps to get abused by customers over the phone (not by me, though). So dumb.

I had such a great experience during my home buying process. Phana Neang was so very helpful. Phana genuinely cares about her clients. She went above and beyond to help me through everything! This was my first time buying a home, and I knew absolutely nothing about it. Phana explained everything to me in a way that I could understand. I am so grateful to her!
~Nicholle Aldrich

Phana Nang and iMortgage really screwed up on my Mortgage — before and even AFTER the Mortgage closed!
As a senior Loan Agent, Phana Nang promised me at the beginning a 3.75% APR but never locked in. When learned that my FICO was somewhat low, she said she could make it work because she had clout in the company. Then, after 2 weeks of working on my file very haphazardly because of personal family crisis, she finally called and informed me that the 3.75% wasn’t available anymore and I’d have to pay 4.5% APR. This was unacceptable, so I complained and talked with her regional supervisor, he said he could offer me 4.25% but only if I put down 60% down payment. I had no choice because elsewhere was slightly higher. To add insult to injury, Phana’s assistant and another iMortgage person from AZ (headquarter?) continued my loan but didn’t coordinate with each other very well. One person would ask for something and another would repeat the same request after I submitted. This dragged on for more than 30 days and I had to ask for an Extension with the Offer To Purchase beyond the 30-​day, twice!
Long story short: My loan finally closed after 30 days. Yet, after Recording, they still came back and asked me to supplement more financial papers! I reluctantly obliged. Then, they came back again and asked for a ton more documents and even Notarize documents because they needed to sell my Loan to Chase. I told them that I was not going to play their game anymore and would give them NOTHING. No more contacts after that. They ended up selling my Loan to another smaller company.
I’ve purchased multiple homes and refinanced several times for over 15 years, and this was the ABSOLUTE WORST company I’ve dealt with.

I dealt with Lora Calvert and Lupita Sedano at this location. I had a rather tricky situation but these ladies kept me updated and explained to me the different things that were going on. I would definitely use them again if I needed refinancing or anything else but for right now I want to stay far away from them.
Because my case was rare I would assume others would not be as trying and take less time. Today is my happy day. I am signing documents and finally the proud homeowner of my falling apart house. YESSSSS!!! I AM A HAPPY MONKEY!!!