Bonita Heights Apartments

Im barely moving to this place. I hope you do feel like home. So far it looks like a good place.

This review is not for this location, I am writing this review on bonita heights apartments located on honey dr. If I could give a ½ star, I would of. I had nothing but issues at this complex, not with neighbors but with management.
My original move in date got post poned three times, the physical location of my apartment got moved three times, my parking spot location that was promised to me was not fulfilled, and it doesn’t stop there! When I went to give my 30 day notice, it was almost impossible to ever reach anyone in the office. Hours are not posted ANYWHERE, and you have to go in to give your notice in person. (This is RIDICULOUS) Long story short, my uncle passed away during the time I was trying to inform management of my 30 day notice. Since tenants have to physically go in the office, I was unable to further inform them because I left to be with my grandmother and father to be there for support during this difficult time.
When I finally got ahold of management, I explained to the manager Arlene what was going on and she informed me that it was okay and would make an exception.
About two weeks after telling me it was okay, Arlene called me to say that her manager Jason Ficken wasn’t going to honor what she told me. When I asked for his number to contact him, I was told they are unable to give out that information. However, she said she would have him contact me… THAT NEVER HAPPENED! A month passed and I got my deposit, it was missing over a hundred dollars!!! I immediately called Arlene and told her this was unacceptable and unprofessional.
I told her Jason NEVER called and that he needs to! She once again said he would, but he didnt.
Overall, this complex is a joke! Jason Ficken should not be in any team of management, considering he avoids handling issues! A manager resloves issue, not create bigger ones!!!