I’m only giving an 1 star cause I have to. This place is a dump. Their gm Wally is a complete idiot. He actually encourages his employees to hang up on the tenants. I even have the recording of him saying he told her too. Wow! There is dog poop everywhere. So unsafe for a dog, or a child. I can hear my upstairs neighbors dog barking. Starts at 6a. m and goes all day. They say, sometime dogs just miss their owners. The security doors are broken, when I asked about them I was told that it’s on their list, but they only have two maintenance people. 3 weeks later, still broke. They gave me the wrong keys and told me they would bring them. Still never received. For 3 weeks they haven’t fixed one problem. I’ve only been here 3 weeks. I specifically asked about parking, they said there is plenty. There is not. They say you can pay your bills in their site. Still haven’t sent my info. I called today and asked for corporates number, since two weeks ago I was told the regional manager would contact me and still hasn’t. I was told I couldn’t have it. So I walked in there, and boom I was givin it. Shocking! I was refused the ladies name who hung up on me twice. I was told there was no manager to speak to yet, he was available when I went to the office. This place is a joke, a child could run it better. I was told to fix my windows my dogs couldn’t be present. I left for four days and they were supposed to fix it. Never even came. This place is the worst place I have ever lived. Run away, don’t sign a lease with them.
Danakelly H.
Tu valoración: 3 Bolingbrook, IL
Cons: Rent is overpriced for this area. water share system– when I moved in in March 2015, I was sold on the idea that each apartment had there own water meter. My very first bill I was overcharged. Apparently some people were had been converted to the water share system and some weren’t. My water bill for 11 days was close to $ 30 which was nearly impossible. I called the company which was out of Utah and they said my bill should’ve been prorated. After several months of complaining they started reading my meter. My bill went from $ 20 – 29 to around $ 11 for water for the month. Fast forward Jan 2016, the apartment complex has went under new management and they changed water companies– bill is back up to $ 29 just for water. Mind u. I am one person who lives in a one bedroom apartment, washing clothes once a week, and not using the dishwasher. Plus I know from when they were reading my meter I was only using $ 11 per month of water. Utility bill– you have to pay all your own utilities here. On your utility bill there is a $ 5 monthly charge for trash, we have communal dumpsters for the complex. Your sewage is always half of the price for water so look forward to a $ 15 monthly sewage fee. And my favorite a $ 5.60 monthly service fee for the company in Utah to prepare your bill. Bottom line if your in a one bedroom expect a utility bill of close to $ 60 per month for water, sewer, trash and service fee(b.s). May not seem like much. But I hate paying for something I didn’t personally use. 60 day notice– you want to move out of this place, count on giving a sixty day notice. This is extreme and makes it extremely hard to secure another apartment. Neutral– there is only one pool and one fitness center for the whole complex. Most times there is not many people in the gym but in the summer there are a few kids in the pool. Good– apartment layout– apartments are spaced out good there are only 4 apartments per floor and living on the 3rd floor you rarely hear your neighbors. Parking– it’s free and there is a lot of it. Beautifully manicured grounds. Mailboxes on the main floor of your building. Large storage spaces on balcony. Large balconies. The staff is still up for review as a lot of the old staff left with the old management company. But so far, they don’t have that friendliness that the last staff had, who definitely knew who I were and referred to you by name when u came through the door. This staff seems cold and aloof and doesn’t care to get to know you. But I will give it time.
Ambet M.
Tu valoración: 2 Crest Hill, IL
Rent is overpriced. They claim to do «maintenance checks» on your apartment very often. They have pretty much been coming and doing random checks once a month for the past 3 months. At the end of June, a resident spilled a gallon of milk in the building hallway and never cleaned it up. It is STILL there almost three months later. We also have a neighbor who has some sort of punching bag on his patio a few floors below us. It’s so lovely to hear early in the morning after not sleeping all not because the neighbor right across from us has an AC compressor outside their apartment which goes off alllllll nighttttt longgggg. And if you are expecting any mail, pick it up from the post office yourself. For some reason the mail system here can’t seem to get on track so when your mail is put into someone else’s mailbox, it gets pinned to a piece of cork above the mailboxes for other reidents to open and steal(this has happened to me already twice). I give it 2 stars, not worth the money.