T and A Towing

Wish I could give them 0 stars. Just wanted to have my weekend/​project car towed out of storage in warrenville to my garage in Chicago. Right off the bat the driver was extremely rude on the phone and was giving me attitude when I said I needed it towed to Chicago. He finally showed up and then refused to tow it when he saw the plates were expired. Still don’t understand how expired plates makes in untowable. Car hasn’t had up to date plates in a while as it is a project car and not drivable at the moment. Had 3 other places tow it before and all didn’t care at all. I Called west & sons to tow it and even they agreed that was silly. Don’t waste your time with these guys.

Well I have to say my first experience with this company was a great one. It was a Saturday morning and our old truck was dead so we called AAA and within 20 minutes a very nice man came out and worked for an hour on getting it started. He understood everything about the mechanics of it and explained it to us as he was working. He got it started and off we went! Then 2 weeks later the same thing happened and we called AAA who sent the same company (T and A) but it was another guy who brought a box jumper to start the truck. This did not work because it wasn’t charging the battery first it was simply just to jump it. He tried it once, said not going to work, I stated we just had a man here to help and it took a while but he was able to get it. He charged the box on his truck to give it full power and then tried it again. I explained I know I only know a little about this but we need «cables» to get it started. He said they don’t carry cables. I said we just had someone do this with 3 sets of cables. He said and I quote «you are not understanding me, we do not have cables». He tried the box again and it obviously didn’t work. I said please leave and we called AAA for another company that could help us of which they stated it would probably be an hour to find someone else. Needless to say I learned how to jump my own car that night. It took no less than 15 minutes for me to hook up the cables and get enough juice to start the truck. Awful attitude and very unprofessional from the so called mechanic. I had thought about using them in the future for any problems but now I will never ask for them nor let them come for AAA service’s. The guy is someone that is not representing the company professionally and just is demeaning towards customers. His name was Gus.

Dont use this company! If you have AAA make sure its not this company. I waited 2 hours on a service call that was 45 minutes, he called and was rude from the getgo, couldn’t find my street on gps which was eola a common one, insisted I was somewhere else, when I called him back after 40 more minutes I asked if he was lost and needed directions he became rude and spiteful. When he finally showed up my vehicle was blocking a lane in an intersection and he saw my California plates and said tags were expired. I told him one block from my house was the new Illinois plates, I just came home from California that day and had not put on. He refused to tow or even pull me 25 ft away from harm. Rude and obviously hates women, he made it clear with his curtness and his talking down to me.

Great guys, that were very helpful in a recent distressing road side~~ dead car incident… they were patient as I ranted and raved about my car!
I called AAA and they sent them out, arrived very quickly! Towed my vehicle and were very sweet during a stressful time. I really appreciated their help!

Like other reviewers i met with T & A through AAA. Unfortunately I met them 3 times last month. I recently bough a beater as a point a to point b car an a few times I wouldn’t move out of point a. T&A was quick to arrive, friendly and reliable. Can’t really ask for more. Last time I pretty much just tossed the dude my keys and gave the name of my mechanic and which town it’s in. He knew where to go and asked for my cell # cause he was concerned that my beaters bumper might not survive the tow. (It really was hanging off a bit but I’ve been ignoring this). He promised to call if anything happened but I never heard from him. Couple of days later when I picked up my car I saw that the bumper was screwed back on. The mechanic never mentioned fixing it and I didn’t notice till later. Not sure who did this but I sure do appreciate it.

I called AAA and T and A towing called me back. I had a flat. He said he’d be there in a couple minutes. It was pretty quick. He was very personable. He smiled and asked «Were you waiting long?» He seemed concerned. He was easy to talk to so I asked lots of questions. He worked quickly. He pumped up my spare just to be safe. He had all the right equipment. I felt like I was in good hands. He said it didn’t look like I needed new tires, just a repair. He showed me the nail. He smiled, I shook his hand we wished each other Happy Holidays. I was very impressed!

It was pouring rain and I spun out and put my truck in the snow bank on the side of the road. I called AAA and they sent T & A towing. I had also locked my keys in the car and was stuck out in the rain. When the driver showed up, he handed me paper towels to dry off and I sat in his truck while he pulled my truck out. He was arrived quicker than projected and did an awesome job. Super nice guy and he did a great job! I would recommend his service to anyone. Very Professional.

I had a flat tire and I was tired. John came and took care of everything in a short period of time. He had the tools to change a Buick Reatta tire which had locks. I was amazed with his knowledge and foresight to carry all the tools to handle any car problem. He then followed me home by my request to be sure that I was safe. The service was beyond compare. Women would find him respectful and truly dedicated to helping people.

I requested a flat bed through AAA and they sent the driver to my house. He asked me to drive the car up the ramp and I said no I didn’t want the responsibility so he got in the car and as he drove it up the ramp the front end hit and damaged the front honeycomb air dam. The driver herd the noise and stop the car. Then he backed the car off the tamp and said it was not Hus fault. I was there and saw it all. Too bad the driver could not admitted his mistake. I will be filing a claim.

Horrible! He was rude and just a plain idiot! Pouring rain out and wouldn’t let me in the truck until he was done. Was rude on phone prior to arrival! Do not use!!!

Need a tow? Done. Don’t expect anything more in the way of customer service. I left something in the tow truck which drove off after dropping my car at the mechanic. A call to the shop got me an earful of profanity and a time to get my belongings. When I arrived, the moron who had the nerve to speak to me had left someone else to deal with me because he didn’t have the integrity to confront me face to face.
These guys SUCK. If AAA sends you one of these guys, tell them to screw off.

So, I needed my truck towed and I called AAA. They dispatched my request to T & A. The AAA guy told me the tow truck would be to me within 30 min. After waiting 20 minutes, I get a call from some guy saying «You need a tow truck right?» After I confirmed, he said that he’s on is way. So, I asked him about how long it will take for him to get to me (since it’s 31 degrees and I have my four year old with me). He responded in a SUPER nasty tone «I don’t know how long it will take, how long did AAA tell you it would take?» We exchanged a couple more unpleasantries and he showed up about 15 minutes later. Everything else went as expected, but this guy’s nasty attitude was enough for me to make sure I Unilocaled my experience. If you aren’t a people person, maybe you should find a job that doesn’t require customer service???

Not going to lie. I was little hesitant about calling a place called «T&A Towing» but hey, when you’re in a jam and it’s 20-​degrees outside.. . meh, I figured what’s the worst that could happen?
Thankfully when the tow truck pulled up it wasn’t blasting Mötley Crüe’s Girls, Girls, Girls nor did some ogre of a man jump sporting a ‘I support single mom’s’ pole dancing t-​shirt.
Instead I was helped out by a very nice and pleasant man named Colin.
He made the experience quick, painless and pleasant as getting a car towed could possibly be.
Thanks T&A! You saved mine!

DO NOT CALL THESE GUYS!
My daughter locked herself out of her car and we called T&A due to their proximity, and the fact that my daughter needed to be at work in an hour. The guy that showed up was inexperienced, and his workmanship showed it.
He damaged her paint, damaged the insulation, & bent the ignition key trying to get it out of the ignition.
What was he going to do with it once he did that ?!? Try to pull a wad of keys through the opening he damaged getting the metal rod in there ?
After numerous attempts to contact the company by phone, my daughter tried to drive to the location given here, & it does not exist.
Terrible customer service, terrible service, and now I’m left paying for repairs and a new key (the expensive kind with the chip in it)
These guys never heard of using a tennis ball with a hole cut in it to open the door?
A 14 year old in the city can do a better, and faster job of breaking into a car, because his livelyhood depends on it!
If they think they can ignore this old wooden shoe, they got another thing coming… My daughter is just as bad, & she’s even got a little Eastern European in her… You don’t want to mess around with any of that!
Again, DO NOT USE THESE GUYS! It’ll wind up costing you money, time & aggravation in the long run.
Edit: it gets even better. Apparently the BBB (Better Business Bureau) has attempted to contact them about complaints & their correspondance was marked «undeliverable»
These other reviewers must have either gotten lucky, or they are shills for the business. Illinois Attorney General, here we come…

Today, interestingly enough, I was saved by T&A.
T&A towing, that is.
T&A Man’s first question to me: Where you from?
T&A Man’s second question: Do you like Playboy?
Odd.
Hold up– I’m getting ahead of myself. Let me start from the beginning…
I got off work early from my first job today and was hoping to have a little bit of time to myself to do some things I haven’t had time for like ooh, I dunno, showering and feeling like a human. But to my dismay I was left at the mercy of the usual suspect: The Universe.
It is against me.
always.
I swear.
As I was driving home from my first job my tire basically exploded. The hole was large enough for a squirrel to burrow in and live well for the rest of winter. Infact, I’m seriously thinking of using the tire in my garden as a re-​purposed rodent home. #ShesCrafty.
Anyway, I can change a tire like it’s nobody’s business but I do have the now common issue (this is my 2^nd flat in a week) of not being able to get the bolts off on my own (I think my muscles have stage fright). I was basically standing on the tire iron and jumping and the bolts would still not come off. #Lame.
I call AAA and they tell me someone should be able to come out and help me take those suckers off in about an hour. There goes that extra time I’d gained.
:fast forward to 3 minutes later:
Tow truck is there, parked, and ready to roll! Suck on that, Jimmy Johns!
So I tell the guy I can change the tire –no problem– I just need him to get the bolts off. He says nothing, goes back to his truck grabs his WAY nicer tire iron and gets them off in about 40 seconds. I say ‘Thank You!’ and he says nothing, heads back to his truck, and grabs his WAY nicer jack to unnecessarily but kindly complete my tire changing on his own good will. When he comes back over he gets down to take the old busted ass tire off and asks me 2 questions. (See Above)
After that there wasn’t much talking from either of us but he did finish changing my tire in the amount of time it probably would have taken me to just lift the old tire off my car. So that was nice.
Including the AAA phone call, the entire experience took up about 10 minutes of my day. #Nice! And I decided to spend the other free time I had writing this review.
Thanks, Guys– You rock!
And to answer your questions, Naperville and meh. I’m more into bunnies than anything else, I guess. Spay and Neuter your furred friends, kids!