Lazy Boy

Nothing against this store just Lazyboy service practice.1800 dollar liftchair with service contract purchased for father in hospice. Chair fails and Lazyboy is three weeks into the process and has provided no repair. Lazyboy uses third party repair providers that have no parts supply. You buy from Lazyboy for a solid reputation and service and you find they offer nothing more than any private store. These liftchairs are often used for elderly and ill people and I think Lazyboy needs a exam from the Atty Generals Consumer complaint division. My father has passed away and I will just throw the chair out. But for my warped sense of right and wrong I am putting some time into exercising the Lazyboy legal department. For their sake it better be more competent than their service division.

Dont go to this place! I spent a lot of money for a sectional. I spoke with Michelle Patierno the sales woman. She explained I will get exactly what was on the showroom floor, execpt for a Chasie instead of a Recliner. We did not want the recliner, we wanted a chaise. We got half the furniture within 2 days. We waited 5 weeks for the chaise. When it came in the sectional was a whole middle seat shorter than what was on the showroom floor. I called to have the problem resolved. The manager Mike had no say so in the situation. He stated, «we will have to wait for Michelle to come in to explain». 2 days later she did, but did not take responsibilty for her mistake. She states, «that she ordered 4 pieces and that’s what we got». However, she failed to inform him that my wife and I askeds her three time, «it will be exactly the same size as what’s on the showroom floor?» I have already spoken to the regional manger, Aziz. He was no help and claimed he was losing money. We spent close to $ 3000.00 for something we did not want. We are missing a piece of the sectional. They want us to pay an extra $ 300.00 for the missing piece