Generation KIA

I bought my car here almost a year ago and during the buying process I was insanely unhappy with the service. So many back and forth answers, so many tricks to spend more money on monthly payments for a longer loan term. the financing department was everything but helpful. The woman messed up the papers over three times and made it seem like it was my fault for her mistakes. There wasn’t a user guide in the car and she told me I could find one on ebay for $ 5 – 10. mind you, I am the first owner of the car. I was promised certain parts that didn’t even come in my model car.
I wrote a letter about my terrible experience which brought me in to one man who promised the world and more to make me happy. His goal was to make me a kia customer for life and I was already dead set on never coming back. I heard him out, he had some great things to say. Then after a week, I never heard from him again, he went to the kia in east meadow. I called and called and finally got transferred to his number there, and his first question was, «how did you get this number?»
I’ve been helped since with the user guide, but the part I was promised was never compensated for. I now have a maintenance contract for 3 years due to their lack of service.
It takes two hours for an oil change and inspection. Yes I had an appointment for early in the morning so now my day is delayed.
Last time I got an oil change, they said I was getting a complimentary car wash. (I had pink marker on it from a body shop) When I got the car back, the pink marker wasn’t even smudged like there was any effort in cleaning. The service department doesn’t seem to take their «service» seriously.
You never hear people in the waiting room happy with Generation Kia.
I love my car but the only reason I keep coming back is for the free oil changes, which is a result of the staff here. I will never buy a car from these people again.

My boyfriend and I purchased a 2012 sonata in October of 2015, along with an extended warranty. December, right after Christmas my boyfriend is in Brooklyn and the car shuts off and does not go back on. Meanwhile we live in Suffolk County and they had no answers to anything. I called roadside assistance 4 times and was on the phone for hours, because the dealer dos not want to pay the tow cost for 27 miles over our alloted 20 miles, they did not want to lend us a loaner either. Every person in this place had a different story and no one wanted to help, even the dealer in Brooklyn and a rep from roadside assistance experienced this as well. My boyfriend missed 2 days of work and it has been nonstop issues since this happened and we just bought this car 2 months ago!!! Do not ever buy a car from these losers.

I purchased a car from Generation Kia on November 12. My experience from the get-​go was very good. My sales rep was Nick C. I would recommend working with him.
The facility is fine. The lot was full of new and used vehicles — used from more brands than Kia.
I explained what I was looking for — I had an idea of which car I wanted before going in — and was listened to from the beginning, and brought over to the section that suited my needs. What made Nick a great sales rep was that he didn’t push me any way outside of my wants, and was able to explain the difference from car to car, feature to feature, and package to package very well., and with accuracy, and without hesitation.
Picking up the car was a breeze, and I am happy with my choice.
I would recommend this dealership, and recommend my rep.

So I’m not quite home yet though I left home at 2pm after having spoken with Ivonne about a Kia Soul that generation had listed on Cars dot com.
I spoke with her at about 12pm. She was not really that helpful (I missed that clue). She ended our conversation with the perfunctory: Have I answered all of your questions… I was like you haven’t answered any of my questions.
But I get in the car anyway leaving Jersey at
I get there, I do not see the car… I know because the car I’m looking for is bright green & they have line 9 cars on the whole lot&it is NOT here.
A very weird salesman skips up to me and I explain what I am looking for. He begins to stutter & explains the car I want sold this morning, I said but I just spoke to Ivonne… his eyes brighten. I realize I’ve been had.
He says, I swear I will make it up to you, he says he is going to get keys to show me other models.
I get in my car & get back on the highway… I don’t say bye!!!

Went to buy a Kia Soul there they wanted me to put 6000 down and pay 545 a month went over to Browns jeep got a fully loaded Jeep Patriot with zero down this place sucks the sales guy was BOB

Avoid this place at all costs. They took almost three hours to change my oil, and the same for my fiancée. Other customers also waited similar amount of time. HOW DOES IT TAKE 3 HOURS TO DO A 15 MINUTE JOB??? I used to complain about GM being bad… These guys make GM service seem like Mercedes compared to them. #WorstServiceEver #WishICouldGiveZeroStars

Ok gonna keep it simple… Stay away!!! To say they are lacking in customer service is a understatement. Make a appointment for a simple oil change and 1 ½ hours later the car doesn’t move. Ask the kid at the counter why make a appointment in the first place? His answer so you don’t have to wait. Asked him your sure of that right? Answer was. Well people were here before you. Ok it must be me. Pretty sure Kia doesn’t care about you or your time.

So I leased my second car from Generation Kia January 20^th 2015. I was very happy the first time I leased but this has not been as good of an experience. I leased a 2016 Kia Sorento, beautiful car but the salesman was less than forthcoming with some of the details. For instance, the price he gave us was not what we ended up walking out the door paying. We got hit with the sales tax after we agreed upon a price but apparently from speaking with a manager, this is the general practice of the dealership, we were also promised a rebate we never got but I could move past all that if we just got the deal we were promised which was the agreed upon monthly price (which was higher than I wanted to pay) but I agreed to it since I was promised the remote start would be installed as well. Here it is now almost 3 months later and I still don’t have the remote start. I’m sure they think I would forget about it since now it is SPRING but I don’t plan on going away until I get what I was promised. I held off writing a review in the hopes that they would come through but now I am just frustrated with the whole thing. I’ve called about 5 or 6 times after bringing my car in for the scheduled appt I made the day I bought the car and found out it was a total waste because their third party supplier did not have the correct equipment because my car is too new. I was told to call back and check on it in a couple of weeks, that was mid February and every time I have called since, I get the run around. If this was such an issue, shouldn’t they have known that at the time I bought the vehicle? Well all I have to say is Generation Kia better come through real soon with the remote start I was promised or not only will I never buy another vehicle from there but I will make sure that I tell everyone I know what a bunch of lying weasels they are!

I was pre approved for a Capital One loan at a great rate. They told me they deal with Capital one but lesson to be learned! Do NOT sign anything and give NO deposits until you know exactly what you are buying (like get the vin number) Tried to sell me a Kia Soul base model as a plus — tried to get a ‘better’ rate for me thru 5 other lenders because Capital One does NOT deal with them! Which they only told me when I tried to get my deposit back! Complete run around — waste of time — bait and switch. It was a nightmare. Went to Smithtown Kia and bought my car in 15 minutes — Cap One, True Car price — no hassels no surprises — it was the complete opposite of this dealer. On top of it all I had to file a dispute to get my credit card deposit on my «Soul Plus» model I thought I was getting. Yikes don’t go there!

This dealership LOVES to waste your time. I’m 8 months pregnant and came in with my husband to look at a particular used vehicle (2014 model) for our growing family. Someone was looking at it when we got there, and we made it very clear to the salesperson that we didn’t want to test drive it or negotiate if the woman was buying it. He insisted nothing was happening. We drove it, wanted it, and began negotiations, and low and behold, the woman signed her contract before we could seal the deal. Instead of apologizing and telling us that he’d let us know if something comparable comes in, he snidely said «Well a $ 300 deposit would have been all it took to save the car for you.» The next day I called to make sure the sale hadn’t fallen through and to let them know what a negative experience it was working with them, and the guy told me his manager wanted me to come in to discuss making a brand new vehicle work for our budget. I gave him ALL my bottom line numbers and told him I would not go any higher, and that I really did not think it was possible for them to get that low on a brand new car with the retail prices they were showing on the website. He insisted, saying that he wanted to make it right by us after the negative experience. I drove down there, and after an hour of waiting for them to get the numbers, they came in WAY higher than what I clearly stated I could do. It’s absolutely unacceptable to do business like that, especially making an almost full-​term pregnant woman come down to the dealership to scam her for a second time. If you want even marginal service, go elsewhere.

My experience here was pretty typical. I bought a car here (2015 Kia Optima EX) a few months ago. Absolutely love the car, but the service with salesmen was EH. Pretty much what you expect with a car dealership.
The main salesman I had was a young kid, like 19 years old. Really nice guy, liked dealing with him. The only thing that I was unhappy about is that he told me the car came with heated seats and it doesn’t. I didn’t realize until after I brought it home and went to use them lol I thought it was odd because I knew that 2014 EX version doesn’t come with heated seats, but it was a 2015 so I thought oh maybe this year does have them! But no haha I don’t think he was intentionally lying though, he was new.
There was another salesman there that was extremely rude. I forget his name, he came over when we discussed pricing of the car and my APR %. He was giving my mother huge attitude. All she was doing was asking why the % was so high (because we have never financed a car before and are unfamiliar with process). He explained how my credit score was low, but he was sooo snippy and rude. We were both just like okay, thats all you had to say lol didn’t need the attitude… Almost wanted to say something to him for being so nasty to my mom. Maybe his dog got run over that morning or something, and thats why he was so nasty.

Horrible do not get a vehicle or service. The service manager and staff are nasty and not helpful

Total rip off be warned of the parts department. I currently lease a car through this dealership (huge mistake). First off when i leased my car we had the agreement that it would be 2000 down including all taxes and first month. Then when i went to pick up the car they slapped me with the first month payment. Normally i wouldn’t even write a review but the next part really pissed me off. I don’t know much about cars. I went in for an included oil change. While doing so they pulled my cabin air filter out, asked if I wanted it replaced. I said sure they told me its normally 80 dollars but they’ll do 60 for me. So i said sure. Luckily i had my buddy with me and he started laughing. He told me not to do that. Left the dealer went to an auto store, 8 dollars for the filter and 2 mins to replace it in the car total bull. Be Warned!
On the positive when I do go for oil change (included 4) they always do fill all fluids, and have never given me a problem.

NO STARS! This was the worst experience I have EVER had when dealing with purchasing/​leasing a car! This would have been my third lease if it wasn’t for the horrible customer service and sales department at THIS location. It has been a ridiculous run around for TWO DAYS with them– back and forth with pricing. I gave my sales person (Ill be nice and leave out names) a fixed price of what I was willing to pay, which was decent because of the price of the car and my credit (great credit with large amount down) They proceeded to come back to me with a price of $ 599/​month for a 39 month LEASE! They said I would need $ 10,000 down to get into the price point I was looking for ($ 350). Are you out of your mind?! A lease? For a KIA? Last time I checked KIA was not Mercedes. They continued to go back and forth to the «dealer» to try and get the price down (Mind you, I’m LEASING the car, so I don’t know what this back and forth negotiation B.S. was for a LEASE. thats not the way it EVER goes) After about 3 hours of crap I decided to leave, it was then that the sales person chases me down to my car outside stating that they yelled at their boss to give me the price and that they would give it to me…(I mean, really?) I went back inside put the large deposit down, and hoped to pick up my car the next day only to be phoned by the sales person the next day to inform me that the bank would only release the car to me for about $ 100 more than the price that was formally agreed upon. I want my money back! I mean, seriously ridiculous at this point. It was stated to me that my money will not be returned for an entire WEEK due to processing. Not the way to do business at all. After many calls and ranting and raving I still have not been able to reach anyone regarding the confirmation number for my refund.
Mind you, today I went to the FORD dealer (car I really wanted anyway) and got the car which was about $ 4,000 more expensive for the same price that I was willing to pay for the KIA. I got a «yes» on the car in about one hour, paperwork done and all!
When Ive leased through HONDA, it was always the same EASY experience as well.
NEVER. go here. Save yourself the frustration. You are going to feel like you are being swindled by some makeshift auto dealer.

Auto Dealer
This review is for the Parts department only.
Fairly new location, they moved from Medford I believe. Needed some parts and zipped over there to the gleaming building on Sunrise Highway.
Popped into the parts department, had a quick discussion as to what I was looking for and was pleasantly surprised by the cost for the items.
The interior is extremely clean and the help was friendly. I ventured through the showroom and it was all shiny and sparkling — it really makes you want to buy a new car!
bottom line: Parts and Service group light years ahead of Smithtown Kia — check them out!
Parking in front.