We Are Eyes

I have been going here for years and am always happy with the services. I usually schedule a full exam during my lunch hour and never have waited or been late coming back. They are very professional and deal with all the insurance and billing before you come in so you don’t waste any time. Very good customer service and follow ups with glasses and contacts.

If you want a place with great customer service, go elsewhere. If you want awful customer service and then by all means visit this disaster of an office. If I could give negative stars for this review I would, but instead I will give the highlights:
— My sister and I stopped by this place the week before Christmas because we both needed glasses. My sister lives a few miles away and I live 70 miles round trip BUT, as I had found a frame I liked and figured it would only be one more trip I went ahead with the process.
— After picking my frames I also selected from options presented to me; scratch protection, anti-​glare and transition from light to dark.
— My sister and I picked up our glasses at the same time we noticed immediately that my sister’s were not well made. Since I had only had a prescription filled (unlike my sister who had the whole eye exam prior to picking frames) a lot of time was spent figuring out what was wrong with her glasses and mine were only adjusted to my face.
— When I got home I realized that MY glasses were also badly made. When looking straight at the glasses you could see the rough edges of the lenses inside. It’s OK if you can see that from the back — but from the front — which is where people would be looking at me — it was unacceptable. I’ve worn glasses since I was six years old, that’s not how glasses are made. When I called to explain the issue, I was told to provide photos. I emailed the photos and they called me back to say that the reason I had those rough, unfinished edges was because I hadn’t asked for the edges to be polished. I pointed out that «polishing the edges» wasn’t one of the options presented to me and that I have never seen glasses where you could see the edges of lenses (as though they didn’t quite fit into the frame).
— I was told they there would be an $ 18 charge to «polish» the edges but the glasses would have to go back to the lab where the lenses were made. I explained again that I lived 35 miles one way so I arranged for my sister to drop off the glasses so I wouldn’t have to make the 70 mile round trip to fix an error that was not my fault.
— Then Dr. Weston called me to say that they had decided not to charge me the $ 18 as a courtesy.
— About a week after my sister dropped off the glasses I got a phone call telling me that my frames had been broken by the lab and as that was the last pair (suddenly they were discontinued), I now had to go back and select another pair or buy frames elsewhere and take them in so that they could put in the lenses. I asked why they didn’t just refund me my money given that my experience had been less than great and they said that the lenses had already been made and I had no choice. I explained AGAIN that I do not live in the area but that did not matter.
— I went back another week later and selected another frame (though not a designer frame, they just happened to be exactly the same price as the designer pair so, no, I would not be getting any money back.)
— They promised to mail the new glasses to me so that I wouldn’t have to drive there and back again.
— A week later I received a voice mail saying they were unable to ship my glasses and I would have to come in to pick them up. When I called back the girl that had left the voicemail wasn’t in so I spoke with another girl and pressed her about why they couldn’t ship my glasses (given that you can ship just about anything through USPS). After a lot of back and forth she finally admitted that it was because I had not paid to have them shipped to my home.
I don’t blame the employees there, I blame Dr. Erin Weston — everyone there works under her direction so if there is lousy customer service, it’s because Erin Weston is very comfortable providing inferior service.
The footnote to this is that there is a constant smudge on the lenses of my new glasses. I haven’t bothered to take them in because I will not get one little bit of help or satisfaction from WE ARE EYES.
This is a horrible place; I’d rather fly to another state for new glasses than deal with this sub-​standard quality and abysmal service again. Or, I’ll go back to Costco where I have never had one problem. Ever.

I was looking for an eye doctor 3 years ago and I am a big fan of word of mouth advertising. My co-​worker at the time recommended Dr. Weston at we are eyes. She warmed me that the framed glasses were a little higher than normal but that the individual treatment and one on one relationship and time spent would make up for it. It has now been three (3) years, two contact lens Rx and glasses and I am completely satisfied and trust Dr. Weston with my eyes. This time around there was no changed in my script for my eyeballs for either the contacts or the glasses. Prior to my examination, there is testing done to measure my eyes, photos are taken of my retinas, and other tests are done to help the doctor determine the course of action. I appreciate that these tests are are available. There is an extra cost for them.
While I am waiting in the lobby they have dvds to watch. That helps the time go by quicker. I was watching the big band theory this time around. It was the episode where Penny thought she slept with Raj. It was funny.
I would recommend this place to my friends and have. I will keep on coming here for years to come. They remember me every time I am here. The process are reasonable and the personal touch is more than evident.

I’m seeing the comment left by the business, that doesn’t help how I was treated. And I’m not the only bad review I see that has been left. Again in this day and age one bad review is too many. I will always check Unilocal before going into a place of business. I work too hard to get treated poorly!!! I will never go back or refer this place to anyone I basically wasted $ 300 on useless glasses.

One of the best places I have ever been for an eye exam, friendly staff, great doctor and great prices.
Plus they always reach out to you and keep you up to date.