The Tire Choice

Horrible experience. Went in after my battery went in my car. Costs $ 19.99 just for them to tell me what was wrong with car. Which is fine. Then they try to force me to get a new alternator and battery for a whopping $ 798! Meanwhile, it was obvious that the alternator was fine on my pretty new car, because after it was jumped it was still running 2 hours later. When I told them no, he got very pushy and annoyed with me, which is fine because I was pretty annoyed with these crooks myself. When i went to pay for the $ 19.99 «check out’ fee, I didn’t pay attention and paid a total of $ 24.81. They did not put the cover to my battery back on and shut the hood. As i drove off i noticed it and had to lift hood and fix. Cover was bent. I went to Firestone in East Boca and they told me my alternator was fine and i just paid for a battery. While sitting at Firestone I looked at bill from The Tire Choice and they charged me a mandatory $ 1.50 fee for sale of battery and $ 2.00 shop disposal fee. There was no battery sold and no work done.
Update– the manger did refund my the entire amount. So I removed some of this review :) btw still haven’t needed the alternator. Lol

update — service still beaming! I think that the disgruntled reviews from others are garbage.
I just called nick at 730 am on a Monday to make an oil change appointment and he said ‘just come on in’. this place is honest and if they cannot do something they will tell you the truth.
******when reading the reviews one must consider that car issues make people crazy. as a former enterprise rent a car manager I can tell you that you are dealing with customers that have car problems and you need to be empathetic. these employees have never made me feel bad and did everything that they could to remedy my car problems. the reviews that say bad things are just from angry people…

This place is the worst, guard your pockets! They completely take advantage of their customers telling them they need unnecessary work, overcharging whenever they think they can get one over on you and simply having the worst customer service I have experienced in years.
I would avoid this place and their manager at all costs. You have been warned!

Nick and his crew took me in immediately. They were very professional and honest with their services.

Started off right with our first visit a few months ago when they patched a tire for us. Work was done correctly and fairly priced but this was a 10-​minute stop… not much to observe and report via a review. But we did say we’d be back if something comes up; after all, we had no issues just yet.
The day came that we need mechanical help…
CAR NUMBER ONE…
Brakes began to make a grinding noise and were in need to be checked. A mechanic friend checked them out and even managed to get us a quote to replace. Then we called Gold Coast and told them what we needed and they priced it competitively. Once they removed the tires, the manager (Nick Scalisi) stated the brakes have been grinding for months. We told him we didn’t notice until now but he found it necessary to give attitude and say it’s impossible and so on. I moved past his comments and let him do the brake work.
IMPORTANT INFO…
When we dropped the car and provided our info, we also mentioned we had a coupon for $ 20 off brake work from the website. Once the job was done we paid and headed home. 20 minutes later I called Nick (manager) because we forgot to show him the coupon and I wanted the discount. He clearly stated that he remembered to take off the discount and it is notated on the receipt. An hour later I looked and it was NOT reflected. I called him to have it refunded to me and he said «TOO LATE, I ALREADY CLOSED OUT THE REGISTER». I requested he do it in the morning but he said there is nothing he could do and he’ll take it off future work.
FUTURE WORK (CAR NUMBER TWO)…
My car was in desperate need of two rear tires; not your everyday tires. I coincidently gave Nick the tire info when we did the brakes for the other car. He never quoted the tires even though he assured me he was going to call me with a quote and due to his attitude and for F’ing me over 20 dollar, I got my tires replaced elsewhere (3 weeks after the brake job) for a mere 760 dollars for 2 tires (easy work that Gold Coast could have done if they had only acted like gentlemen).
It’s fair to say we will not be back and would NEVER recommend.
UPDATE IN RESPONSE TO MANAGER COMMENT ON 12÷2÷13
4 months later you reply with such accurate information and memory of something that occurred roughly 120 days ago… AND your info is incorrect…
Keep up the great work

My husband and I just went to Costco looking to get new tires and it turns out our tires aren’t bald, we have at least 7000 miles left on them and there’s no reason they could not have been rotated. So either these guys are incompetent or liars.

Came in for an oil change for my Honda Civic. Guy at front desk lied to my face that it would void my warranty with Honda if I used anything but synthetic oil. Honda in fact recommends OW-​20 non-​synthetic oil in the Owner’s Manual. Walked out and took my business elsewhere. Will not be back

i came here because i had a groupon for an oil change and inspection, and i would never go back. of course they found all this stuff wrong with my car, and the guy was a jerk about explaining the different issues to me. he was unwilling to speak with me in any detail about the «problems» and definitely was trying to overcharge me. i didn’t get anything done here. i took my car to Auto Spot and had a much better experience.

Went into the location today for a oil change. The guys here were extremely helpful and very informative. Pleasant staff, clean waiting area with free Wi-​Fi too! I would recommend again!

A few months ago I purchased a wheel alignment for my car because they claimed to have a 6 month, 6,000 mile warranty on alignments. I returned today because the car started pulling to the right. The manager tells me that there is no warranty because the tires were different brands on the car and the rims had marks on them from hitting something. He then shows me the paperwork and it did say no warranty. The problem is that I am sure he never mentioned the warranty is not included because that is the specific reason I went to this facility.
If he would have told me there is no warranty when I brought it in for service, I would have said «thank you, I will go somewhere else.» Then he proceeds to tell me that he specifically remembers telling me this and that he has the superhuman ability to remember every single customer and every word spoken with them.
He sounded like a scamming auto repair manager, falling right in line with the stereotype. He then decided to harass me in the parking lot when I left because another customer overheard our discussion and went outside to tell me it sounded like he was lying and does not seem trustworthy.
I guess in these tough economic times, you have business’ that try to lie and cheat for a buck. Avoid this place at all costs, it’s just not with it, find someone else.