Polo Dental

Beware, No star at all could be a fit.

Horrible customer service. Every time we go in they try to tell us our insurance doesn’t cover us. Even if it’s just a basic cleaning. The worst part is that they tell you it’s covered until you get there then they surprise you with a bill. While I was in the waiting room they did the same thing to another woman and her kids. My entire family of 5 walked out also. They are losing clients left and right.

Terrible practice. Didn’t like the way they do their practice. Doesn’t seem professional. The dentist emailed me very rudely saying that she will get a lawyer and prosecute me if I don’t take off the low review. I ended up taking it off but after a while I felt like she was bullying me into taking it down. Look at all the low reviews here! The reason my visit went so bad was because the root canal they did, they did it poorly and it ended up still hurting even more afterwards. My crown also keep coming off and I had to go to another reputable endodontist to get my root canal fixed, and I have been pain free ever since!

They will make you wait an hour in the waiting room and then when it’s your turn they will tell you they can’t do everything today and you have to comeback a different day!
Very rude and unpleasant staff.
Not recommended!!!

I went to them in May 2014 and was told I had several cavities that needed filling. I couldn’t get back to them until August 2014 to get the cavities filled but I went and wa ready to go. I get there and they perform a deep cleaning then a man comes in and looks at my teeth to do the fillings. He leaves, comes back, leaves again, and then comes back to finally tells me that I don’t have any cavities. Great! I have dental anxiety anyway, so I was relieved to not need fillings. However, there was no record of the dentist who saw me in May saying I needed these cavities filled in the first place. There was record of the cavities, but not of the dentist. They had no idea who treated me. But okay, fine, I schedule an appointment for November for a follow up cleaning. They call me to cancel the day of so we reschedule. I go there today (12÷2÷14) and get xrays. The dentist this time tells me I have a ton of cavities and that they are really bad. I explained to them what happened back in May and August and at first they can’t even find record of me being there in August, then they find it but the guy who saw me and told me I didn’t have any cavities didn’t write any notes. Both the dentist and the hygienist currently seeing me look like they don’t even believe me because they can’t recall a man ever being on staff there. But why on earth would I make that up? Every time I’ve been there I’ve been seen by different people because their dentists and hygienists rotate so much, apparently. When they asked me today if I wanted to proceed with a dental plan to fix my cavities I told them no thanks and that I would be finding a dentist I can trust.
The front desk staff are nice though, so I’ll give them that. Even the dentists and hygienists I’ve seen there have always been nice. But they keep terrible records, have a constantly rotating staff, and I was told a different story about my teeth each time I was there. As such, I can’t keep going to a dental office I don’t trust.

My visit to the office today was a disaster. The kids dentist we met today was one of the most awful dentists I have met. First off the lady looked dirty. She did not even introduce herself. She has no approach toward kids. She announced after barely looking at my son’s x-​ray that he needs two fillings. She was dismissive and rude. Kind of mater of fact she said — she will gas my kid if he cant take the pain. I don’t care who you are and where do you come from you can’t talk like that to anybody let alone 5 year old. Further more I asked her to show me the cavities in question. She said she can’t because they are not so big, not so visible. I was furious. You can’t see them she said because he did not bite properly at the x-​ray and they are not so big so not a big rush. So I pressed her even more to just show me on the x-​ray where they are — she could not, and started to give the more excuses of how small and not threatening they are. The rest of the team as usual was amazing. Michal was our hygienist today — amazing work. She was very professional. However the doctor — female from India, I think, was in a hurry, had no intentions to explain anything what so ever. She suggested gas for a 5 year old without even bothering to explain to me — the mother what is that gas, what are the side effects. Why does my kid need fillings on cavities she can’t even show me in order to convince me he needs them. I can’t even rap my mind around the fact that when asked to show me the damaged area she could not!!! Now if you are doing fillings just to collect your money from the insurance company please don’t do it on my son. I am going for a second opinion elsewhere and if indeed my son has no cavities I will find a way to make sure no other kid have to go through this. I will be adding to this post after I get the second opinion this week.

Been going for 4 years to Polo dental and take immaculate care of my teeth. This dentist moves to a new office and tries to upsell me on deep cleaning which isn’t covered and will not do my 6 mos cleaning unless I do the $ 1200 deep cleaning. I went for a second opinion and the dentist said I have great teeth and no pockets and no scale below the gumline, therefore no deep cleaning is necessary. So beware, they are very pushy and will try to upsell you to pay for their new office.

I took my child here today for a 2^nd opinion and was very pleased with everything. Same day appt, Short wait, nice staff and honest dentist. The female dentist (forget her name, she’s from India I believe) was so patient and took her time to explain things to me, let me ask questions and didn’t rush me. I will go back next week for treatment and will update after my experience which I’m sure will be great.