I used this location to rent a U-haul truck for moving from Boca to Boynton. My appointment was for 10am; however, we showed up at 9:30am. The truck was already set aside and ready to go. The front desk agent was great and had all the paperwork ready. We were informed of the fees up front plus and estimate of how much they believed we would be charged based on our round trip mileage. By 9:45am, we already had the truck keys. Returning the truck was made easy(kept the truck for 8 hours) and my final bill charges hit my bank account within a few hours of return. The crew here was very friendly and professional. Just a heads up… the mileage costs range from $ 0.79/mile to $ 0.99/mile based on which day you want the truck, so plan accordingly.
Angela Q.
Tu valoración: 1 Boca Raton, FL
Worst experience. General mananger(if she really is) is so unbelievably immature and rude. She seems like she likes to insult and argue with customers, which actually because I was in the car and not inside with my husband she says I’m not a customer. We decided not to take the unit and the employee told us he would refund the initial charge. Hours later she calls(let me add she wasn’t even there when we were) and says she will not refund us BC its not policy. We left there hours earlier being told we would get refunded for a unit we never took possession of and received no documentation on and she really thinks they should be paid for literally nothing and on top of that hanging up on me and insulting me. Absolutely unbelievable. Steer clear of this place. Public storage is cheaper and friendlier.