Macy’s

I am from New York/​New Jersey and my past experiences with Macy’s have been subpar. That all changed since my visit to the Dress department in the Boca Store and the sales associate Nilza.
We went to the Town Center In search of a Junior Prom Dress for my daughter. We hit all the high end stores first. As a last resort we we to Macy’s where we were surprised to see that they had the largest selection of prom dresses. And yes we found her dress!
Some of the beading was missing. Our sales associate Nilza was so helpful. She tried to see if another store had it and when she could find it
she said that they could fix it and have it ready in time before we were going home. Nilza kept in touch with us thru the process and then offered to have it shipped to our home in New York so we would have to take it on the plane. She called twice to make sure she had the right address. Today we received the dress and it was perfect.
This is not the type of customer service I expected from Macy’s.
Thank you Nilza

The Macys itself is great, really complete but WHAT IS WRONG WITH ALL THE PERSONAL THERE? Every single station I went to people was rude and entitled, the one friendly people there was the lady at the Channel isle and Mac staff, the rest the don’t really care, really poor customer service, super disappointed specially in the area where this is located supposedly in an up scale mall.

What a nice Macy’s location. The selection was top notch, the sales were excellent (as always) and I got a sweater, dress shirt and tie for $ 50! Svetlana was so friendly and made sure that my wife got the best deal on her Macy’s card too.

The prices are completely out of whack considering the deals you can get online and in other shops. They charge a premium for everything (even unheralded brands) and their sales are often not a great deal.
If you’re browsing here, do a quick price cross reference with Amazon or Jet and you’ll see, time and time again, that you’re just pissing money away when you shop here.
Still, I can’t tell you how many times Macy’s has saved me when I’ve needed a suit and dress shoes in a pinch. I routinely wait for the last minute when I have an event to attend, then I have to scramble to find fancy gentleman’s clothing. Macy’s always has what I’m looking for; I can easily find a suit within minutes and they even have a nice selection of wide width shoes for my horrendous feet. Can’t beat that.

Can this place get any more Disorganized! I used to love Macys, any location actually. The service was always good and you can always find the clothing on each department organized. Recently I find that Macys is not what it used to be at all. It’s become a 2 start store comparable to shopping at Sears or JC penny.
Macys needs to step their game up and clean up!

I just had the worst experience at Macy’s. Went in want to buy something, but I had a question about size and color. Every sales person, if you call them that, wouldn’t come close the me. When I looked at them, them would look the floor. I kept trying to get someone’s attention. But no no one helped. I spend and I spend well. I’m dressed well. No wonder Sacks, Macy’s corporate owner underperform.

While using the men’s room on the 1^st floor, I was in the middle stall with the door locked. The bathroom is so old and outdated that when someone pulled on the door it opened right up. I was so embarrassed because I had to stand up and close the door. My face is still red. Very very unhappy.

Macy’s is a beautiful store that has great sales on men’s and women’s clothes, kitchen ware such as knives, cookware, small appliances such as coffee makers, etc. as well as sheets, comforters and bedspreads.
Macy’s has a department that sells the Art of Shaving equipment. It is very high quality shaving creams, lotions, shavers, brushes, shaving soap, pre-​shaving
oil— everything you need for a beautiful shave at a reasonable price.
You can find designer suits and clothes of all types at fantastic deals. They also have men’s aftershave lotion, women’s purses, wallets, and make-​up and cosmetics.
I love going to Macy’s no matter what time of year. You never know when you may run into Santa Claus, my favorite person who will give you tips on where to get the best deals in or out of Town Center Boca!

Very clean very bright latest trends best hip fashions and yes they are bringing the seventies back. Had to return some bed linens on the third floor and on my way down of course I had to pass the men’s underwear department. Sale going on all over 65 75% off 25% off your name it its all at MAcys! Definitely the time to do Christmas shopping

I love Macy’s, sometimes you can find some really awesome deals. There shoe section is ALWAYS busy and always a mess. Its really hard to navigate when there are random shoes, plastic wrap, and boxes everywhere.
Since its so busy, the service is hardly any good. Everyone’s paycheck runs on commission so I feel like they are always looking out for themselves and not ever making sure the customer is truely getting good service.

Store is an average Macy’s and I wouldn’t expect it to be anything different. What stands out though, are the bathrooms. They are appalling! They are dirty 100% of the time I go in there. Today, I stopped in there on the way out from the Apple Store, and there was urine on the floor and toilet paper strewn over the toilet seats and none of the toilets were flushed in 4 of the 7 stalls. There is not one hook for bags or handbag in ANY of the stalls. Not one hook, at a shopping mall where people actually HAVE shopping bags all the time. So do I need to hold all my shopping bags and my purse while going to the bathroom? No one in their right mind would set there things down on that disgusting floor. I expect more from a department store in an upscale mall.

Just your average department store. I placed some online orders recently and stopped in during my lunch hour to pick them up. I followed the instructions on my email to the appropriate counter and waited, as the lady behind the counter was on the phone. Soon, someone else came and stood behind me, holding a package that had been mailed to her. We stood there waiting, and a second employee walked over to the second register a few minutes later. He offered the person behind me assistance in returning her item. The first employee was still on the phone taking care of something, which I totally understand. However, I was annoyed that someone came over to take over the line and completely skipped me. Sure, the person behind me had a kid with her, but it was still rude to not at least ask if I minded her being assisted first.
I went over to another counter, where there was a customer having her stuff rung up. However, the customer’s friend was looking at a nearby rack, talking about whether or not they liked some of those items. It seems like it would have been more efficient if they decided what they wanted before going to the register, instead of holding it up in this manner… but it didn’t seem to bother them.
While I waited, I just called the customer service number of my email receipt to ask if there’s a specific counter dedicated to online orders. The person on the phone didn’t know the specific layout of the store in Boca, but told me I was in the right section. So, I thanked her and went back to the first counter where the employee that was on the phone now had a spare moment. She subsequently helped me grab my items from their storage area and I was out the door.
What I had planned to be a 15 min pickup ended up taking nearly an hour. I guess the take-​home message would be that there’s not much time saved in purchasing things online and having them shipped to the store, as the pickup process will likely be much longer than anticipated. And if you still do choose to buy online and pick up in store, go after work instead of during your lunch hour.

I have been shopping at Macy’s forever. Some stores I don’t like because of the location, inventory, salespeople etc. I have always had good luck in the Boca store.
Since this Macy’s is in the mall and this mall is always busy, I find it easiest to valet park. Parking is a pain, so I happily pay the valet to make my day easier. Less stress…
I love the shoe department! I never have problems finding my size or what I am looking for. They also get new inventory all the time.
The makeup and perfume counters are my favorite. Not crazy about all the «perfume ladies «who can’t wait to spray you because most of the perfumes give me a migraine. But these ladies are in most department stores and I have learned to say no and quickly walk away.
This store is clean and organized. The sales associates tend to be around when I need them but otherwise they don’t bother me. I really appreciate that. Nothing worse than pushy associates. In this store I can walk around and take my time without feeling like I am being watched.
I am not a mall person by any means. In fact I stay away from most malls if I can. I usually valet my car and walk over to the Macy’s entrance which is conveniently very close to the main entrance.
My one complaint is that they tend to open a few minutes late on Sunday. On two separate occasions they opened five minutes late while we waited for them to open the door. Not the end of the world but definitely annoying.
Don’t forget to check out the clearance racks. You can find some great deals.

I love this Macy’s! They have a HUGE selection of clothes and make up compared to the one by my house (Boynton beach) they also have Tarte, benefit, and philosophy make up and skin care. The cosmetics manager helped me out (older man with amazing eyebrows and make up skills) he did my make up to see what I liked and wouldn’t like. He was very honest with me and didn’t sell my anything that wouldn’t be good for me. I think this is something that makes customers come back! We played with make up for about an hour and he showed me so many things! I will be back to see him for all my make up needs! :)

Love this Macys best selection of Ladies Ready to Wear. They have a Personal Shopper Lee Pettas who is outstanding and will take care of any of your Fashion Emergency needs or wants. Lee is the best call her for an appointment, she will have a selection waiting for you in the Personal Shoppers Office so you do not waste your time. Also if you need gift cards for your office or clients to thank them for the Holidays Lee will get any quantity and deliver them when needed. This is great for working professionals. She will do your Holiday Shopping for you have it wrapped and ready for you. Lee is the best give her a call at Macys Town Center Mall in Boca Raton. 561−393−4326.

I spent an entire morning searching the great Los Angeles area, desperately trying to find a blazer that was sold out everywhere!!! My very picky fiancé fell in love with this the day prior and I absolutely had to find it for him. I was frustrated with the amount of times I was placed on hold or greeted by less than enthusiastic employees… That was until I called this location in Boca Raton, FL and found Jack!
Jack didn’t seem at all annoyed by my somewhat time consuming inquiry and after confirming they showed two still available at his location, he offered to personally find it & call me back. Less than 10 minutes later he called me back and was very patient with helping me purchase and ship the item to California.
Not only was he extremely helpful, but he also was the only employee I spoke too all morning that was super friendly and asked how my day was! Jack= A++++. We need more people like him in LA!!!

The Macy’s in Town Center Mall in Boca Raton is one of my favorite stores. It’s clean, and bright, and well organized. Most of the sales people are friendly and go out of their way to be helpful. It seems like every weekend they’re having a big sale. I especially like the sales where you get $ 10 off of a $ 25 purchase. That gets me in the store every time. I usually end up buying something. I can’t resist a bargain.
Another thing I like about this Macy’s is the way the store smells. As soon as I walk in I’m hit with a fresh smell that’s distinctly Macy’s. It conjures up thoughts of The Thanksgiving Day Parade and Miracle on 34^th Street.

Great department store. I’ve been a regular here for 23 years. Still my favorite macys and alwats the best deals and sales. The more you spend on your card the more offers they send you. Savings on top of savings. They will bring your bags to the car or ship to your home if needed. No charge. Service with smiles. The only negative advice is not to use the 1^st floor bathroom. It is always messy as it is overused. I have advised macys of this many times and yet it does not improve. Otherwise awesome store.

This is a hard review to write. As much as the choices here are abundant. Sometimes the price is way too high or just right. Sometimes the employees can be extremely helpful, or extremely misleading…
On one occassion, an employee helped me for atleast an hour searching for outfits that worked for me. I greatly appreciated it, and she made a great sale.
On the other hand, when opening a Macy’s card, I had an employee dupe me into donating money to receive discounts when I purchase at Macy’s until the end of the year. Then when I realized I was donating $ 25 to get these discounts and had to spend at least another $ 130 at Macy’s to get that donation back, I asked for a refund and she said it was too late. I went to find a manager and then got it refunded myself.
So be aware of what prices and charges you may have at Macy’s… You never know if a sale actually applies to your purchase.

Love Macy’s. Especially love the Boca Macy’s staff. They are super helpful compared to Boynton staff. a world apart. The coupon deals are crazy good. If the item is already marked down and you also have a coupon, you can get your item for next to nothing!
I am not so in love with their shoe dept… too much hoochie and not enough professional for my taste.