Lab Corp

Holly crap. This place takes the cake. I walked in and right off the bat, i could smell the attitude in the musty air of labcorp. The waiting room was bleak and very depressing. The furniture looked like it was from a Goodwill, that burned down. What really shocked me was how unprofessional the employee’s were. I walk in and was lead to a dirty bathroom. I then proceed to look at the legal documentation and what i am supposed to sign. The employee proceeds to roll her eyes and tries to get me to sign without reading by raising her voice. I mean she actually raised her voice and it wasnt like i had done anything, i was polite and calm, i just friggin met this lady. I asked her, that was not polite and i did not appreciate it, she replied with a quick and sour whatever. I then begin to sign the paper and somewhat made a mistake then this lady not only raises her voice but, yells!!! Hollyshit it was unreal, i could not beleive the audacity to speak to anyone like that, i mean actually yell at somebody you just met at a make shift doctors office. Let alone she barely spoke english and i mean barely as well as the fact she tried to prevent me from reading a legal document. I strongly suggest you not go to Lab Corp but, another company.

I’ve been waiting for an hour and 45 minutes so far. I advise anyone to make an appointment. They are so slow. This sucks.

They have balloons!!! And party hats!!! Man, this place is like a mini paradise! Made me forget all about my syphilis.

The workers here hate their lives, their job, and every customer that comes in. The waiting room is akin to purgatory, and it takes forever to be seen. They also enjoy loudly talking shit about the patients.

Wish I could leave a zero rating. I had an appointment scheduled but came early. The first thing I noticed is that the guy at the counter could hardly speak clearly. And he’s an American so there’s no excuse. The waiting room was empty and he told me to wait. Within a few minutes, several people came in and also had trouble understanding him. The waiting room looks dingy and depressing. Then he took me to the back to provide my sample and the bathroom looked dirty. He again mumbled something when I came out and had me sign some papers after which I left. One older woman in the waiting room asked me what she should do and I said just ask him how long it will be. Quest will be the only place I go to in the future. LabCorp SUCKS! Poor (nonexistent actually) customer service, dirty and depressing atmosphere, sullen employees all add up to a big NO!

I always go in with a smile, but the staff is extremely rude. This is understandable because one person is signing people in and performing blood draws as well as doing other lab tests. This facility is always understaffed. Also, technician that took my blood did not know what she was doing. She had to stick me three times. To add insult to injury she yelled at me, «there is nothing.» I assured her that I had blood. She became so frustrated toward me that she literally twisted and jerked the needle in my vein. She said I was dehydrated, which I wasn’t because I had drank a lot of water before I went. I am young and relatively healthy; I go every 6-​months for thyroid blood work and never has any technician had trouble drawing my blood. As she twisted the 3^rd stick into my vein aggressively, it took fifteen agonizing minutes for her to draw three vials because the blood just dripped (she didn’t have a good draw); last vial was only ¹⁄₃ full. My arms are now very bruised and painful in the three sites. I will never go back. I recommend if you want lab work from competent technicians that you go someplace else.

I had a 7:30am appointment. I’m still waiting at 7:45 when 2 employees stroll in late. Thirty minutes later, I’m still waiting. The woman up front has really, really poor grammar. I’m hoping the people who take my blood have more education.
I sense a lack of management and oversight. I’m only here because Cigna has a relationship with them.

Very slow, poor customer service. Waiting area is run down and very much in need of a magazine or a TV or something. The company seems to deliberately under staff the labs. Lucky if you can get out of there in under 2 hours.

Dont EVER come here. Customer service is non existent. They have attitudes with patients andi witnessed them talking about patients thru their window. They really need to get a new group of techs and a manager in this place. It is the worst lab i have ever been to.

If negative star was an option I would select it… Rude/​careless/​simply uninterested staff (.)
3 people in the wait room waiting over an hour for an employment drug screening… What!!!

ZERO STARS!
Their unofficial business motto is… we’re lousy, we know it and we don’t care!
You can’t call their offices or locations. The phone numbers are «secret».
Seriously.
You make the appointment on line and EVERY time you go, they claim you have no appointment.
I arrived 3 minutes early for a 2:45 apt.
NO one at reception desk.
I can hear receptionist’s big mouth joking and laughing in the back.
When I arrived there were no patients waiting to be seen or exiting.
I signed in but she finally comes out and says, ‘…whose next’.
I told her I was and that I had signed in.
She copped an attitude and then abandoned the desk completely and went back to laughing with a coworker.
After she finally returns, I give her my D/​L and ins card, she claims I have no appointment. I call Drs office (located on top floor of same bldg).
They confirm Dr put note and request into system that they have access to in Jan. Receptionist called my Drs office a liar.
I called Drs office while in waiting room and they faxed the referral (the database is supposed to alleviate that, but whatever…)
Soooo…she ignores the fax. Then, when she finally acknowledges it, she gets annoyed that it was faxed 2ce. Of course they faxed it 2ce, your claiming I have no apt and no referral!
She makes a big show of tearing up the second fax.
2:45 apt … 3:45 finished. Again, there was no one when I got there. I was their first afternoon apt. People arrived after me and watched as she took people, one after another as I sat.
The problem is there is no accountability with this company. No local phone to call to complain. Called customer service (North Carolina) and after 20 minute que, they hung up on me. Why? They’re no doubt busy hanging up on 100 other patients irate with their lousy practices.
They do drug screening and treat everyone as though they were addicts at the methadone clinic.
I was there for blood works. I’m not there for a ‘urine drop’.
I wish I could say other locations were better. They’re not.
I guess they bid cheap to big insurance companies and staffers work with no professionalism or supervision.
I told receptionist I intended to complain to cust service… she laughed as I walked out the door.

I hate having to go get blood work done. Especially when you have to come here. It is so uncomfortable. As soon as you walk in you are treated like crap. I always try to be polite and caring when it comes to elders but the lady sitting behind the counter was rude and seemed so unhappy. Crossing my fingers she would not be the one doing my blood work. There were so many people ahead of me. I was hoping to get in and out of there. Computers seem to always be down when I come here. How do they keep everything organized without technology?! Finally, I hear my name called and just my luck… The rude mood killer lady is my nurse. UGH. Anyways, I kept trying to be nice and polite… Thank you, Yes, ma’am. etc. etc. She made sure to put a Super tight rubber band on my arm and then here comes the brutal needle poking into my vein. OUCH! Every time she removed a small container of blood and put another on she made sure to move the needle around and cause me pain! I could not wait to get out of there. 4 days later the bruising and blood stains on my skin are finally disappearing. Next time I will make sure to go somewhere else. This place sucks.

The depressing waiting room here can only be described as prison-​cell bleak. While waiting to have some routine blood work done, a male staffer was loudly ordering lunch for all to hear, as a small television droned on in an endless loop of LabCorp infomercials. A waiting client on her cell phone, speaking loudly in Spanish, competed with the infomercials. Meanwhile, no magazine or reading material could be found anywhere to break up the waiting room dreariness.
Finally, my name was mercifully called and I was led off by one of the female vampires to another charming small room. After two failed attempts to draw blood, one in each arm, a very competent, confident and friendly male vampire was ushered in to save the day. Presto, blood was flowing like Niagara Falls, and I was finally out of there.
My prior insurance company had used Quest Diagnostics. I found them much better than this experience. If I have to come back to LabCorp again, it bloody well won’t be this one.