Fit2Run, The Runner’s Superstore

Went there to buy Altras Trail running shoes. The brands website directed me to the Fit2run store in Boca Raton. Also, Fit2Run’s website said they carrier them. Went to the store. after about 5 mins of waiting to be greeted, the sales person had no idea what I was talking about. She told me they they do not carry anything like a trail runner. I told her that their website has them, but all I got in return was a vacant look. Very disappointing.

This place is absolutely HORRIBLE! This franchise prides itself in helping people get fit into the right running shoes and assisting with customer service. Sure they have a wide selection of shoes and a fancy treadmill that records the way you run (gait), but if you don’t have a knowledgeable employee assisting, that fancy treadmill is just a huge paperweight. They hire skateboarders and cross fitters at this place, no one with actual knowledge on running. They barely knew what supination and pronation was. They will stick you in whatever shoe to get their commission. I was not even greeted as I walked into this store, it took 15 minutes in an EMPTY store to have someone come out and talk to me. The employee was sitting their texting the whole time. Long story short, I was fitted for the wrong shoe, had to ASK to have my gait analyzed on the treadmill, then sent off. Shortly after received an INJURY from being in the wrong shoe. Asked to exchange my shoe (willing to pay any difference in price) even after being injured by those imbeciles. The store manager KEVIN was horrible. They refused to change my shoe and suggested I buy some orthopedics. ANY TRUE RUNNER KNOWS THE IMPORTANCE OF BEING IN THE RIGHT SHOE AND HOW THE RIGHT SHOE CAN PREVENT INJURES AND SHIN SPLINTS. THEY ALSO KNOW ORTHOPEDICS ARE FOR ARCH SUPPORT AND PLANTAR FASCIITIS. If you new to running, do some research and yourself a favor and go to RUNNERS EDGE. A actual mom and pop running store very close to this store. They were extremely helpful and knowledgeable, their staff is comprised of ACTUAL runners (marathon runners, track, 5k, 10k, etc.). They take the time to make sure your in the right shoe and do not work off of commission, They like to have customer loyalty and do not want people to get injured (RUNNING IS AN INJURE PRONE SPORT). They IMMEDIATELY saw I was in the wrong shoe (not just one employee either, the whole staff).

Great staff. Excellent selection. Try the feetures they are amazing. Prices are competitive but they seem sincerely interested in helping us get fit. You buy from people you trust. We trust F2R.

Best shoe shopping experience I ever had, Matt was my sales guy, so nice, crazy knowledgeable and very patient. Fit 2run u have a customer for life

Excellent selection and service. Very happy with my purchase. Kristen helped me and she was amazing and very knowledgeable. Highly recommend this store and her in particular!

I went in this store for two main reasons– 1) my girlfriends told me I needed to get good running shoes if I was going to get serious about running and 2) this store was open late so I could go after work. I walked in around 8pm and as soon as I walked in! Chris asked if he could help me. I was very apologetic for coming in late and he was super patient, never rushing me and did all sorts of diagnostics to get me the right shoe. He acted like it was 2 o’clock in the afternoon! Amazing service. I felt like a queen. I even signed up for their membership plan. I don’t think I will ever buy another pair of sneakers anywhere else!

Ten days ago I bought a pair of HOKA ONE ON ONE running shoes at the Fit2Run Store in Boca Raton, Florida, for which I paid over $ 100. The shoes are a disaster!
I developed blisters on both feet, even after wearing two pairs of socks. Then the top edge of the shoe on the left side of my heel scraped my skin, so I must put a large band-​aid if I want to use them.
This morning I returned to the store and was greatly pleased by their courtesy, understanding and business management. The lady that assisted me made every effort to find me the appropriate shoes.
The Fit2Run Store in Boca Raton now has a grateful and appreciative customer.

Just visited the store in Boca. Awesome store, great selection, but terrible service. No one even acknowledged us when we walked in and both employees looked at us. One male worker at the register and one female worker in the women’s section helping someone. No one said, «we’ll be right with you» or «welcome to our store». After the male was done at the register, he walked over to the women’s section and picked up 4 shoe boxes and walked to the back of the store, even after seeing that we were waiting for help and someone to greet us. They just missed out on a $ 300 sale. Oh well, going to try The Runner’s Edge in Boca to buy our shoes.

Very helpful employees. They go out of their way to make sure you’re happy with your purchase. Sometimes though, there’s not enough help for the amount of customers in the store.

My old running shoes have taken a beating and are ready to be retired. The last time I went running, left me in a bit of pain. If you experience pain during or after your run and your shoes are kind of old, well, there’s your sign!
I accidentally found this place when I came to the mall to find the Baby/​Kids Gap store. I bookmarked it because I didn’t have the patience to stop that day. SN: I really can’t stand going to the mall. I don’t like fighting for parking, the rude customers and the hordes of people drive me insane. Another SN: I’m leery of huge crowds. They make me a bit anxious at times. So, I decided to come back another day when there weren’t as many people around.
I walked around the store for a bit, taking pictures and looking around at the different products. It’s a fairly large store with a variety of products. I had a fairly good idea about my running gait before coming in today. I’m more neutral/​normal than anything. That’s what I told the young lady who assisted me. I believe her name was Yani, but I could most definitely be spelling that incorrectly. Hopefully not though!
She told me the process might take about 45 minutes and asked if I had the time to spare. I did, so we began the process. First, I removed my shoes. Then, she had me step onto a machine which was able to gauge about where I placed most of my weight when standing with my feet slightly apart. Even though, it put me at being a size 10! I’m only an 8 ½!
Next, she put me in a pair of neutral shoes and had me run on the treadmill for about 15 seconds. As I ran, my steps were recorded by a camera that was located just behind the treadmill. I was right. For the most part, my gait is fairly normal. I try to make sure that I hit the ground evenly as I run.
That’s great for me, because then I can pretty much pick any type of shoe. I chose a few pairs, but one pair in particular caught my eye. Most of the reviews for this pair of shoes seem to be really good, so I decided to go with them. However, they didn’t have the color I wanted in my size. She would have to order them from another store and they won’t come in until about Saturday. Not only that, but their system was down, so I couldn’t even pay for them.
I was kind of sad that I walked out without the shoes I wanted, but I guess I’ll just have to be patient until they come in. I have been itching to go running, but I have put it off until I found a new pair of running shoes. I guess another week of waiting won’t kill me.
Yani was knowledgeable and very prompt. She didn’t waste any time in assisting me once she had an idea of what I wanted to do. The store was clean and organized. I liked how well-​lit and open it was. Overall it was a good experience and if all goes well, I’ll have my new pair of shoes on Saturday. Go check them out if you are in need of running shoes or other related apparel. :-)